Tips To Pass Salesforce Certified Advanced Administrator Exam

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1. What should a system administrator consider before using territory management? Choose three answers. * (1 Point)

Once enabled it cannot be disabled

It does not working parallel with sharing functions

You need to contact Salesforce to have it enabled

Forecasts are derived from Territory hierarchy not Role hierarchy

2. an administrator has been asked to set up two custom objects named issues and tickets. multiple tickets can be associated with each issue, and each issue may be associated with multiple tickets.

How should the administrator set up the relationship between issues and tickets?

Create a junction object with both tickets and issues as master objects.

Create a lookup relationship with tickets as the master object.

Create a lookup relationship on both the tickets and issues object.

Create a master detail relationship with issues as the master object

3. An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.

How can the administrator meet the requirement?

Create a metadata sandbox

Create a Full Sandbox

Create a configuration-only Sandbox

Create a developer sandbox

4. Whatarethesimilaritiesofcustomizableandcollaborativeforecasting? Choose two answers. * (1 Point)

Monthly and Quarterly Forecasts

Quotas

Territory management

Submit Forecast

5. The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.

What report type would this be?

Bucket Report

Joined Report

Summary Report

Matrix Report

6. A sales manager would like a report of accounts with no closed/won opportunities in the last year.

How can this requirement be met?

Create a joined report using the Accounts report type and the Opportunities report types.

Create a tabular report using the Account report type and add a cross filter using Opportunities.

Create a customer report type for Accounts without Opportunities.

Create a summary report using the Accounts report type with a formula field for opportunity count.

7. An administrator need a business process automated, but only for certain user and profiles. The administrator will need to frequently update which users and profiles will use the process. After evaluating the declarative options, it was determined that this functionality must be done via an Apex trigger.

What software requirement should the administrator request so that process execution can be declaratively controlled?

Use Process Automation Setting in Setup to the appropriate users or profiles.

Use a System permission that is assigned to the user or profile.

Use Apex Class Access to assign the Apex code to the user or profile.

Use a custom permission set that is assigned to the user.

8. Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.

What type of relationship should an administrator use to ensure that expense line items can be aggregated?

Roll-up summary

Lookup

Hierarchical

Master-detail

9. Which of the following features is NOT unique to Salesforce Knowledge? * (1 Point)

Article Types

Categories

Synonym Search

Custom Page Layouts

10. Universal Containers has a requirement to report on opportunities where the probability has dropped beneath 50%. The administrator has created a custom checkbox as a way to identify these records.

What else should the administrator do to meet this requirement? * (1 Point)

Enable field history tracking on the field and include the history in the report filter

Create an approval process that submits the opportunity for approval when the custom checkbox is true

Create a workflow rule that updates the field when the probability drops below 50%

Build a validation rule that displays an error

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11. Cloud Kicks (CK) has a sneaker of the month product that is sold as an annual subscription at the price of $1,

What type of product scheduling should the CK administrator set up to accurately capture that information?

Revenue Schedule Only

Inbound Scheduling

Quantity and Revenue Schedules. Quantity Schedule Only

12. a sales manager wants to edit the opportunities owned by the sales team. the manager does not have edit access to opportunity object.

What is a recommended solution?

Redefine the role hierarchy by enabling " grant access using hierarchies".

change the opportunity organization-wide default setting to public Read/Write.

Enable team selling on the opportunity object to grant Read/write access.

Create a permission set and associate Edit opportunity to the user record.

13. Which three capabilities should an administrator consider about change sets? Choose 3 answers.

When a component is added to a change set, all dependent components automatically get added.

When custom fields are added to a change set, field-level security is automatically included.

When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.

There is a feature that allows the user to validate a change set before deploying it.

To use change sets, at least one Inbound and one outbound connection must exist.

14. AW Computing sells a variety of software programs for Its customers to choose from. Management wants to ensure that the customer automatically receives phone support when they purchase photo editing. software.

How should an administrator meet these retirements?

Add an entitlement template to the product for phone support.

Include a milestone to the product with a term of 365 days for phone support.

Configure a flow to create a milestone co the asset upon purchase.

Create a flow to attach an entitlement to the asset upon purchase.

15. The finance director at Cloud Kicks asks the administrator for an exception report that shows all B2C accounts that are missing the credit card number. The credit card number is a classic encrypted field.

What action should the administrator take to meet this requirement?

Add 'View Encrypted Fields' to a permission set assigned to Finance and system administrators and a summary report filtered by credit card number.

Unmask the encrypted credit card number field to make it available and add a custom filter to a report where credit card number is blank.

Build a custom checkbox called Has Credit Card' that Finance checks when a credit card is recorded and a tabular report filtered on the checkbox equal to false.

Create a summary report that includes a cross-filter to the Account object with a sub-filter for credit card number equal to null.

16. Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the Country field is already on the page layout, the sales team wants Canadian customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved.

How should the administrator solve this issue?

Modify the page layouts to move the Country field into its own section.

Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian.

Create an in-app guidance prompt for Canadian records.

Create a new record type and page layout for Canadian customers, ensuring their pages look different.

17. 1.What type of process can the system administrator set for an organization’s products? Choose 3 answers

Standard prices

List prices

Product prices

Sales prices

Discount prices

18. Universal containers is implementing a time recording system in salesforce.

Employees are required to record their time in a work log custom objectagainst either an opportunity or a case. The company wants to see total hours worked on an opportunity or a case.

Which type of relationship field should an administrator use to relate the work log to the opportunity or case?

Hierarchical.

Lookup.

Master-detail.

Junction

19. A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record. But the support member is unable to edit the opportunity.

What is the recommended solution to provide edit access to the opportunity?

Create a permission set for opportunity edit and add it to the support member’s user record.

Add the support team member to the opportunity team. Assign read/write access to the member.

Change the support team member's role to a above the sales rep in the org's role hierarchy.

Change the Organization Wide Default internal access for opportunity to public read/write.

20. An administrator at AW Computing is trying to track the login history for a specific user. The AW Computing org has 150,000 users and multi-factor authentication (MFA) is enabled and enforced for all users. In reviewing the Identity Verification History data, the administrator is unable to find any information for the mentioned user. The user used to log in regularly but has been inactive this quarter.

Which two reasons explain why the user's data is missing from Identity Verification History? Choose 2 answers

Identity Verification History stores the last year's worth of data.

User belongs to a specific role for which identity verification data is not stored.

Up to 20,000 records of users' identity verification attempts are stored.

The last 6 months worth of data is stored in the Identity Verification History.

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21. Ursa Major Solar has a junction object that connects Docs with Solar Panels. The administrator needs users to be able to see all the solar panels that a Dot is related to. Users already have access to the Bot and the Junction, but not the Solar Panel object.

What access docs the user need to be able to see the solar panel records?

Read permission is required on both master records.

Access permission Is not required on either master record.

Create permission Is required on both master records.

Read permission is required on at least are master record.

22. What are two considerations when setting up Salesforce Content? Choose 2 answers.

A validation rule can ensure a description is required for all contributed content.

An approval process can ensure that all product-related content is reviewed.

The library type determines the size of files that can be contributed to content.

The content type determines which fields appear on the content Detail page layout.

23. The sales team has requested that a new field be added to accounts called Current Customer. The default value will be No and will change "Yes" if any related opportunity is successfully closed as won.

What can an admin do to meet this requirement?

Configure current customer as a roll-up summary field that will recalculate whenever an opportunity is won

Use an Apex trigger on the Account object that sets the Current customer field when an opportunity is won.

Use a workflow rule on the Opportunity object that sets the current customer filed an opportunity is won.

Configure current customer as a text field and use an approval process to recalculate its value

24. Northern Trail Outfitters has many users set up as system administrators to perform Salesforce Administration.

Which two functions would a delegated administrator be able to perform in order to help the existing Salesforce Administrator? Choose 2 answers

Set up users and password management.

Configure updates to sharing rules.

Manage custom objects and customize nearly every aspect.

Make updates to permission set configurations.

25. Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.

How should the administrator ensure this Is configured correctly?

Configure ore app per department and activate record pages for each app.

Create permission sets for each department and assign them to the backup team users.

Adjust the profile of the backup users each day to align with the proper access they require.

Allow the backup team users to update their own profile with Delegated Administration.

26. Universal Containers is using approval process with email notifications to streamline administrator process, A new approval process has been written that allow for delegated approvers. In testing, resulting show the primary approver is receiving the email notification but the delegated approver is NOT.

Which two steps should an administrator take to troubleshoot?

Verify that each approval step is set to allow delegated approvers.

Check Approval History to make sure the Submit for approval button was clicked.

Verify that the email was sent in the setup Audit Trail.

Check the delegated approver’s user settings.

27. what should an administrator do before case feeds can be enabled? choose 2

Enable feed tracking on cases.

Enable chatter.

Enable case assignment rules.

Enable default email templates

28. The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned to the deal.

How should the administrator meet this requirement?

Write a validation rule that checks if the fields are blank and require that one of them of completed in order to save the opportunity.

Create a different record type for deals with Sales Engineers and deals with Account Executives to capture one or the other.

Require the Sales Engineer and the Account Executive lookup fields on the page layout.

Assign a task to the owner if an opportunity is created without one of these fields filled out.

29. When an opportunity with at least one opportunity product close wins, Universal containers requires that an Invoice_c record be created with Invoice_Line_Item_c records for each Product on the Opportunity.

How should an administrator implement this request? * (1 Point)

Use a Process Builder that calls a Flow

Use a custom button on the Opportunity

Use Einstein Next Best Actions

Use an Opportunity Approval Process

30. An administrator at AW Computing noticed that a custom field on the Contact object was changed from text to text area.

What tool should the administrator use to investigate this change?

Developer Console

Field History Tracking

Debug Log

View Setup Audit Trail

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31. How should an administrator support a finance team that is trying to use Opportunity data to keep an eye on their pipeline rather than manually calculating anticipated income for the quarter?

Run a report at the end of each quarter to update the finance team on pipeline status.

Set up collaborative forecasting to view quota against the open pipeline.

Create a custom Forecasting object to inform the finance team on the status of deals.

Show the finance team how to use the Opportunity Kanban List View.

32. The VP of sales at Universal Containers has reported that users are changing the stage of opportunity records that they do not own. The VP wants only the owner of an opportunity to be able to change the stage of an opportunity-wide Default are set to pubic read/write.

Which validation rule should the administrator use to allow only the record owner to edit the stage field?

AND(PRIORVALUE (StageName), Ownerid < >; $user,id)

AND(ISCHANGED(StageName) < >; $user.id)

NOT(ISCHANGED(StageName) , ownerid = $user.id)

NOT(PRIORVALUE(StageName) , Ownerid = $user.id)

33. At Cloud Kicks, the Sales team uses a specific dashboard to see how they are doing daily.

The team has asked the administrator for an easier way to see this dashboard.

What should the administrator recommend?

Add the dashboard to the Sales team's home page.

Create a custom app with a dashboard.

Email the dashboard to the Sales Team every morning.

Update the Sales team's app with a new dashboard.

34. Cloud Kicks has Service end Soles Manager roles that need to be able to see a I Accounts. Currently, they each have their own custom profile. The organization-wide defaults are set to Private and a sharing rule share access to Accounts to the sales and service teams based on criteria.

What should the administrator do to allow the service and sales Manager to sec all Accounts?

Configure a custom profile for each manager that gives them view All on Accounts.

Set the organization-wide default for Accounts to Public Read Only.

Create a permission set with view All to Accounts and assign it to the Service and Sales Managers.

Move the Service and Sales Managers higher in the role hierarchy.

35. An administrator is asked to create a report to calculate the year-over―year changed in the dollar amount of a company’s opportunities.

What reporting tool should be used to complete this request?

A row-level formula to compare amounts grouped by year.

A joined report with two report blocks for each year

A custom summary formula with PARENTGROUPVAL function

A custom summary formula with the PREVGROUPVAL function.

36. An administrator at Cloud Kicks has been tasked by the compliance team to flag where sensitive information is stored in Salesforce.

What feature should the administrator use to fulfill this requirement?

Data Classification

Schema Builder

Classic Encryption

Field-Level Security

37. AW Computing has a private sharing model for Its accounts, but a sales rep occasionally needs ass/stance from an engineer.

What feature should be used to grant the engineer access to the necessary account, while maintaining the company's data security?

Permission Set

Permission Set Group

Account Teams

Custom Profile

38. An administrator at Universal Containers has been asked to configure product schedules.

What should the administrator consider before enabling this feature?

The Product Schedule is unavailable in Process Builder and Flow.

Line Item Schedule is unavailable In Process Builder and Workflow.

Customizable product schedule page layouts cannot be modified.

To remove o product schedule completely, remove It from the standard price book.

39. What can a Sales Representative see on ceheclicks on the Forecast (Collaborative) tab? Select all that apply * (1 Point)

Forecast Categories

Opportunity list column

Data Source

Forecast Range

Quotas

40. An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object.

What should the administrator consider about the order of execution for flows?

The flow type will determine the order of execution.

The last created date of the flow will determine the order.

The order of flow execution is unpredictable.

The flows will execute in alphabetical order based on their names.

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41. In order to provide customer support agents with a 360 view of the customer, UC wants support agents to continue to have read only access to accounts but allow create and edit access to contacts and cases. the current OWD for contacts is "Controlled by parent".

What solution should be implemented?

Change OWD of contacts to public read only and grant create/edit access to cases on support agent profile.

Create read/write sharing rules to share all contacts to all support agents and grant read only access to cases on agent profile.

Grant create/edit access to contacts and cases on support agent profile.

Change the OWD of contacts and cases to private and create read/write sharing for all support agents.

42. When should an administrator consider when using Person Accounts'

In a complex business model and the users find it easiest to record Opportunity information on Contacts rather than Accounts.

In a B2B business model and is selling to the primary contact at a business organization.

In a B2C business model and the consumer is the intended recipient of sates and marketing attention.

In a business model that needs a separate Contact and Account to be included on all Case records submitted.

43. Users at Ursa Major Solar want to create complex dashboards with supporting charts based on data to come from a variety of sources, some of which live on the Internal company shared drives.

Which product should the administrator recommend to meet the users' needs?

Lightning Dashboard Builder

Report Bulkier

List views

Tableau CKM

44. What can an administrator do to enable customer-submitted service requests? Choose two answers. * (1 Point)

Enable live agent on the company website

Enable chatter answers

Enable the service cloud console on the company website

Enable case feed on the company website

45. Universal Containers wants to create a Job Application custom object related to a Job Posting custom object. They would also like a no-code solution to calculate the number of Job Applications for each Job Posting.

What type of field should an administrator create on the Job Application to enable this functionality?

Formula

Lookup

Roll-up Summary

Master-Detail

46. Cloud Kicks (CK) wants the forecast numbers to be shown by territory regardless of who owns the record. CK also wants a way to forecast based on role hierarchy.

Which three options should an administrator recommend? Choose 3 answers

Have the user select the forecast type listed under the Forecast Type in the Display Settings.

Enable Territory Forecast.

Make a custom field to track the amounts for Territory and Hierarchy Forecast.

Modify the Territory Forecast to match the Hierarchy Forecast model.

Enable Role Hierarchy Forecast.

47. AW Computing (AVVC) has customers In multiple countries. AWC would li<e to set up advanced currency management for Its system.

Which two considerations should AWC be aware or prior to implementing this change to the existing system? Choose 2 answers

When a currency is added to an organization's List of supported currencies, it cannot be deleted.

Opportunities will only display sales In the customer's localized currency.

Historical trend reports will only use the last dated exchange rate.

Once enabled, advanced currency management cannot be disabled.

48. An administrator is planning he release process for the year. The team will be using change sets to process deployment to production.

Which three best practices should be considered?

Plan your deployments around the production and sandbox maintenance schedules.

Use matching names for global publisher layouts and Outlook publisher layouts.

Be sure to test only after business hours the data after deployment.

Make sure to deploy all dependent components.

Make sure change sets are limited to 10,000 files.

49. Which two processing steps are triggered when reassigning Account owners using the Mass Transfer too? Choose 2 answers

Manual sharing is updated to reflect the new Owner

Only Owner-based sharing rules are recalculated.

All manual sharing is removed from the Accounts

All Account sharing rules are recalculated.

50. Which two results can be expected it an administrator uses Data Loader to transfer ownership of account records? Choose 2 Answers.

All manual sharing is removed from the records that are transferred.

All account teams are removed from the records that are transferred.

All ownership-based sharing rules for the records are recalculated.

All new owners are automatically notified of their new account ownership.

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51. A user at Ursa Major Solar is experiencing a flow error while trying to process a record to the next status. The users with the same access can process records without any errors.

What should the administrator do to troubleshoot the issue?

Use the flow debug option and set the selection to Run as another user.

Grant the user more data access by moving them higher in the role hierarchy.

Change the flow to run as System Context Without Sharing - Access All Data.

Grant the user the Modify All permission to ensure they have full system access.

52. AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but Is unable to do so. The administrator has already updated the page layout to no longer require an Account.

What could be the issue?

A primary Account relationship Is required on a Contact regardless of the page layout settings.

The Contact has Indirect relationships to other Accounts.

The Account Contact relationship record needs to be deleted first In order to disassociate Contact from the Account.

Private Contacts need to be enabled in Setup.

53. An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects.

Which two options could the administrator do to meet this requirement? Choose 2 answers

Create a custom quick action for each object.

Add the New Article global action to required page layouts.

Deploy a screen-based flow from the home page.

Use the Service Setup Assistant to Configure Knowledge.

54. Cloud Kicks has a requirement to display sensitive data only to appropriate users. The amount m the Salary field on the User object should display data only when the user record is being viewed by the user or by users with the MR profile. For all other users viewing the user record, the Salary field should display the word "Confidential* as text in the field.

What should the administrator to fulfill this requirement?

Validation Rule

Page Layout

Formula field

Process Builder

55. Cloud Kicks wants to force its users to set a value for a custom called Tier by answering a series of questions.

What two functions should the administrator use to ensure that users cannot bypass answering these questions in order to determine their Tier value. Choose 2 answers

Set up a list view for the list of questions.

Make the field Read Only on the page layout.

Set up a restriction rule on the field.

Use a screen flow to ask the question.

56. An administrator is creating a custom Opportunity record page for Sales users for new logo opportunities. They need to control what fields display on the record when a sales user is viewing the opportunity.

Where should the administrator edit what fields display in the details of the record page?

Record Detail Component

Custom Lightning Component

Record Types

Page Layout

57. The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers.

What sharing mechanism should be used?

organization wide Defaults

Role Hierarchy

Manual Sharing

Sharing Settings

58. When configuring a change set, which two practices should an administrator adhere to in order to ensure a successful deployment to production? Choose 2 answers

Clone a change set to add forgotten dependent components to an uploaded change set.

Add permissions and access settings to outbound change sets in addition to the dependent component list.

Run deployment validations on the change set in the sandbox prior to uploading to production.

When deploying a new record type, ensure the new record type is the only component in the change set.

59. Cloud Kicks maintains Inventory in a legacy application. Management wants the information to also be available to view and report on in Saiesforce.

Which action should the administrator take to achieve this goal?

Create an external object that maps to the inventory application.

Import the data into a custom object when needed; delete after it is used.

Build a Lightning component and use SFDX to connect to the inventory app.

Upload an Excel spreadsheet with the data into the Files tab.

60. AW Computing has been advertising a new keyboard that was released at the beginning of the month. The sales team has an additional incentive to add the keyboards to every sale. The administrator already added the product to Salesforce but the reps are unable to select the product on the opportunity.

Which two options should an administrator check to ensure the product is available? Choose 2 answers

Confirm the correct price book is selected on the opportunity.

Make sure the price book Is in the company currency.

Ensure the product is associated with the correct price book.

Verify the product has a start date entered.

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61. Universal Containers plans to migrate its existing knowledge base in to Salesforce Lightning Knowledge.

Which two statements must be considered? Choose 2 answers. * (1 Point)

Each article must be associated to a record type

Article numbers change during migration

Approval process history migrate to Lightning Knowledge

Classic Knowledge Attachments are moved to the files related list

62. Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Items records should only be visible by users that own the Account records.

What sharing setting provides the correct visibility?

Public Read Only

Private

Controlled by Parent

Public Read/Write/Transfer

63. What permissions would you need if you want to merge accounts with related lists of cases and opportunity? * (1 Point)

edition Opportunity and Cases objects

delete on the Account object

deletion Account objects and edition Opportunities and Cases

edit on Account objects and edit on Opportunities and Cases

edit on Account objects and delete on Opportunities and Cases

64. The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record.

How should the administrator grant access for the sales rep?

Instruct the sales rep to log in from the company's VP

Delegate multi-factor identification to the sales rep.

Add the sales rep's IP address to the trusted IP ranges.

Generate a temporary identity verification code for the rep.

65. Universal Containers sells monthly service subscriptions and wants to ensure their Opportunity report accurately represent the amount of money to be received each month.

Which solution an administrator use to meet this requirement?

Use monthly Opportunity reporting snapshot.

Use process Builder and Flow to create custom object records

Use Opportunity formula fields for each reporting period.

Use product revenue schedules for each revenue period.

66. Which two requirements must be met for a user to view knowledge Articles within a Salesforce organization? Check 2 answers.

The user must be assigned a Salesforce Knowledge license.

The user must have access to the articles tab.

The user must have the manage articles permission on the profile.

The user's profile must have the read permission for the at lease one article type.

67. How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles? Choose 3 answers

Pre-populate article search filters based on the values of case fields.

Define synonyms for common search terms.

Enable feed tracking on all relevant article types.

Create data categories and assign articles to each category.

Create a record type for each data category.

68. A sales rep at Ursa Major Solar was assigned to a role under their manager and is the record owner of several opportunities; however, the sales rep is missing from the manager's forecast.

What should the administrator review to solve this issue?

Enable owner adjustment

Enable manager adjustments

Allow Forecasting

Allow Override Forecasts

69. Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.

Which feature should administrator configure in order to improve the case management process?

Omni-Channel

Escalation Rules

Macros

Knowledge Component

70. which deployment tool can be used to delete metadata from an organization? choose 2

Change Sets.

Force.com ID

(100%)(developer console)

Unmanaged packages.

force.com Migration Tool.

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71. At Cloud Kicks, the distributor account information is sensitive information. The administrator needs to make sure this information is unavailable to testers in the full sandbox.

What should the administrator recommend?

Refresh the sandbox.

Assign the users a new permission set.

Use the data masking tool.

Delete the sensitive information.

72. Universal containers uses a private sharing model for accounts. A user who owns an account record needs to temporarly grant delete access to this records associated contacts to another user.

How can this be accomplished?

Use the manual sharing button on the account.

Transfer ownership of the account record to the user.

Manually add the user to the account team.

Add the user to the owner's default account team

73. Cloud Kicks has an app that should only be used in the VIP showroom.

Which feature should an administrator use to permit access to the app?

Permission Set Group

Single Sign-On

Session-Based Permission Set

Delegated Administration

74. What is the first step before setting up entitlements? * (1 Point)

Specify the entitlements-related lookup filters on cases

Enable entitlement management

Set up service contracts

Customize entitlements fields

75. You can cancel pending actions in the entitlement process queue. * (1 Point)

True

False

76. Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product documentation. There are many different types of documentation with usage across the globe.

What feature should the administrator configure?

Enable the Case Feed.

Create article types.

Define data categories and visibility.

Setup record types and page layouts.

77. Which feature license is required to use Content? * (1 Point)

Salesforce CRM Content User

Salesforce CRM Content Contributor

Salesforce CRM Content Creator

Salesforce CRM Content Manager

78. Sales reps at Cloud Kicks have noticed there are similar account records found on Account list views m Duplicates component on the Lightning account record page displays no potential duplicates.

What should the administrator customs to improve the output of the Potential Duplicates component?

Duplicate Rules

Duplicate Record Sets

Duplicate Jobs

Duplicate Reports

79. Which three are capabilities of Collaborative Forecasting?

Rename categories

Forecast using opportunity splits

Overlay quota

Add categories

Select a default forecast currency setting

80. If you wanted to make a report that shows sales growth year over year, which logical command would you use? * (1 Point)

priorval custom field

prevGroupVal

Parentgroupval

preVal

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81. A sales manager cannot vim a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy.

Why is the sales manager unable to view the contact?

Contact sharing settings have Grant Access Using Hierarchies unchecked.

Contact sharing settings ace Private.

The contact has MOT been manually shared with the manager.

The contact is NOT linked to an account.

82. Which of the following data enrichment options is available to a system administrator through the Social Accounts, Contacts, and Leads feature? * (1 Point)

Use Facebook to import educational background

Use the Company's salesforce Facebook account

Use Linked in to import educational background

Use Twitter to view recent tweets posted by a contact

83. The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship.

What should the administrator verify to ensure that the conversion is successful?

The lookup field is required on the child object.

No roll-up summaries exist on the lookup object.

The owner is the same for all related records

The lookup field in all records contains a value.

84. In addition to setting the standard price, what must you also do in order to add a Product to a Custom Price Book? * (1 Point)

Enter a Product Code.

Enter a Product Description.

Check the Active checkbox.

Select a Product Family

85. Which actions can you add to a milestone? (Choose three answers.) * (1 Point)

Success actions

Repeat actions

Warning actions

Violation actions

86. Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B). Some of CK's B2C customers are employed at its larger customer accounts and should be tracked under both.

Which two options will CK need to use to manage its customers' accounts? Choose 2 answers

Contacts to Multiple Accounts

Leads

Person Accounts

Campaign Members

87. Leads come to universal containers from various sources and need to be assigned to the correct sales team. When a lead comes for the APAC region, it can be passed to an external partner if the sales director approves the transfer. The partner’s channel manager must be notified when the partner has been assigned the lead.

At the minimum, which combination of automation tools will be needed to meet these requirements?

Assignment rules, auto-response rules, and workflow rules

Assignment rules and approval processes

Assignment rules, approval processes, and workflow rules

Assignment rules and workflow rules.

88. A Recruiting User needs to setup an object relationship between the Position object and the Job Applicant object so that a Position record can have many applicants and Job Applicant can apply for many positions.

He also needs this in a setup where deleting a Job Application record will delete all information related to the job applicant in the Position object.

What can a system

administrator do to fulfill the requirement? * (1 Point)

Create a lookup relationship using a junction object.

Create a many-to-many master-detail relationship using a junction object.

Create a lookup relationship only on the parent object

Create a master-detail relationship only on the child object

89. DreamHouse Realty manages Its accounts and contacts In Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with.

Hour should the administrator track third-party financial advisors and the customers they work with?

Create a Hierarchical lookup on Account to track loan advisors' customers.

Set up Contacts to Multiple Accounts for loan advisors.

Use a B2B Account Model to track loan advisors' customers.

Use a Hierarchical lookup on Contact to track loan advisors' customers,

90. What is the maximum file size that can be uploaded in CRM Content? * (1 Point)

10GB

100MB

2GB

500MB

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91. The administrator at AW Computing has been asked to review whether any users are making configuration changes directly in production.

Which item should the administrator review to find these details?

Setup Audit Trail

Field History Tracking

Organization-Wide Defaults

92. A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy.

What is the reason the sales manager is not able to view the contact?

The contact owner has not selected the option to share contacts with others in the role hierarchy.

The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.

The account sharing settings are controlled by the parent, and the account owner is not under the sales manger's role.

The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager's role.

93. An administrator has unchecked the "Enable contact pack creation" checkbox after users had created content packs.

What is the impact of the change? * (1 Point)

Users can modify the description and title of existing packs

Users can continue to edit the contents of existing packs

All existing content packs will be deleted.

94. Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, of Americas, Africa, and Asia. The administrator needs to restrict visibility of each category to the sales representatives within each region.

How should the administrator control access to these category groups?

Add custom category groups to the profiles assigned to the sales users.

Modify object settings for the category groups on the sales users profiles.

Add custom category groups to the roles assigned to the sales users.

Add or remove sales users from a public group with access to the category groups.

95. At Cloud Kicks, users are able to run reports. However, when users try to export a report, they are taken to a login screen and prompted for additional verification.

What is causing this issue?

Users need to update their browser to the latest version.

The users are logged Into an Insecure network.

The users' profile is missing the Export Reports permission.

Exporting Is configured to require a high assurance session.

96. Which two tools should an administrator use to required data to be entered in a field and improve data quality on a record in Salesrorce? Choose 2 answers

validation Rules

Dashboards

Workflow Rules

Page Layouts

97. Which two should an administrator consider when setting up Salesforce CRM Content? Choose 2 answers.

An approval process can ensure that all product-related content is reviewed.

A validation rule can ensure a description is required for all contributed content.

The library type determines the size of files that can be contributed to content.

The content type determines which fields appear on the Content Detail page layout.

98. The VP of sales at AW Computing utilizes a Lead report grouped by Country and Lead Source to show where the leads are coming from. The number of leads vanes greatly for each Country.

What should the administrator configure on the report to show the Lead Source effectiveness for each country?

The 'Show Unique Count*

PARENTGROUPVAL Function

Bucket fitters

PREVGROUPVAL function

99. Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes.

How can an administrator meet this requirement?

Assign delegated administrator to the subset of users to View All Data.

Create a new profile and role for the subset of users with the View All Data permission.

Enable the View All Data permission for the roles of the subset of users.

Create a permission set with the View All Data permission for the subset of users.

100. The security department at AW Computing wants to prevent users from exporting more data than they need. Included in this request is limiting records containing sensitive information, such as bank accounts and Personal Identifiable Information (PII).

Which feature should an administrator recommend to help limit what data is exported?

Salesforce Platform Encryption

Export Data Settings

Salesforce Shield

Muted Permission Sets

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101. DreamHouse Realty (DR) wants to ensure that its data is protected. There have been several recent attempts to phish employees.

What should DR do to help ensure that the user that is logged in is the right user when the running user is trying to view reports and dashboards?

Require a Usemame, Password, and Security Token when logging in.

Set up an authentication provider for reports and dashboards.

Require MFA when users need to view and export dashboards and reports.

Require a high assurance session when exporting or printing reports and dashboards.

102. At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object calls Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the Oversight Team only. A Public Group for the Oversight Team has been created.

What two next steps should the administrator tale to meet this requirement?

Build a permission set with create, read, and edit Audits selected and assign it to the individual public group members.

Set OWD to private for Cases and assign the public group a role Support Users in the hierarchy.

Create a sharing rule that gives the public group Read/Write access to Audits.

Remove create, read, edit and delete permissions to the Audits object for all profiles.

103. What tool would you use to automate a process so a parent case is closed, the child case automatically closes?* (1 Point)

Workflow rule field update

Auto response rule

Apex trigger

Validation rule field update

104. AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record.

Which two considerations should an administrator remember about roll-up summary fields? Choose 2 answers

Roll-up types include COUNT, SUM, and AV

Roll-up summary fields are created on the master side of a master-detail relationship.

Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup.

Rollup fields are calculated prior to save.

105. Developers at universal containers have created new custom objects and fields in a sandbox. Records have also been created for these new objects.

What should an administrator do to move these objects, fields and records to a production environment?

Use change sets to migrate both the metadata and the records.

Use the Force.com IDE's built in deployment wizard to migrate all changes.

Use the Data loader to migrate all the new metadata and the related records

Use change set to migrate the metadata and data loader to migrate the records

106. A sales manager would like access to the following:

All closed/won opportunities in the last six months for each account the manager owns.

All cases created within the last six months for each account the manager owns.

What can the administrator create to meet these requirements?

Create a custom report type to combine the data into a single report.

Create a single report using the Joined Reports feature.

Create an Account report and add Opportunity and Case cross filters.

Create an Account report that groups by both opportunities and cases.

107. Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.

What types of relationship can be used to accomplish this?

Hierarchical

Lookup

Junction

Master-detail

108. An administrator would like to convert a Master-Detail relationship to a Lookup relationship.

What actions should be taken prior to converting the relationship?

Remove child object related lists from the parent object page layouts.

Delete all roll-up summaries that reference the detail object prior to converting,

Select the Allow Reparenting option on the master-detail relationship.

Delete all reports that use the master object with the detail object report type.

109. Universal containers is using a web-to-lead from to collect contact information on people interested in its product and wants to ensure that these leads are contacted in a timely manner.

The following actions are required:

send the lead an email with appropriate product information, depending on which product was selected on the web-to-lead form

Assign the appropriate salesperson to be the lead owner, depending on the product selected

create a task for the salesperson to follow up with the lead.

At a minimum, which combination of salesforce automation tools will be required to meet these requirement?

lead assignment rule and publisher action.

Lead assignment rule, auto response rule and workflow rules

Lead assignment rule and auto response rule.

Lead assignment rule and workflow rule

110. Administrator has been tasked with creating a new custom field on the Account object called Government Der. The compliance department has determined that this field contains sensitive Information and needs to be encrypted using Classic Encryption.

How will this impact users when reading, editing, or reporting on Accounts?

Encrypted fields are unable to be used the report criteria or list views filters.

Users will need the View Encrypted Data permission to edit the field.

Encrypted fields can be added to a list view and rule filters.

Users with the View Encrypted Data permission can see the field, regardless of Field-Level Security.

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111. Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? Choose 2 answers

Change organization-wide snaring rules for the object.

Create a custom tab for the object

Add a custom picklist field to the object

Change the relationship with another object.

112. A system administrator wants to change the field type from a lookup field to a master-detail field.

What must the system administrator check in order for the change? To be implemented successfully? * (1 Point)

Make sure that the lookup value is set to Required

Make sure that all lookup fields in all records contain a value

Make sure that the lookup field has a related record

113. AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically.

What approach should the administrator take to automate the renewal process7

Configure a time-based workflow to send an email reminder to the sales rep when the service plan expires.

Create a dynamic Lightning page with rich text to remind the rep to create a renewal opportunity when the opportunity is closed won.

Create a validation rule to prevent the rep from closing the opportunity until a renewal is associated.

Configure a flow that will create the renewal based on the closed-won date and opportunity line items.

114. A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.

Which two area should the administrator review to understand potential root causes? Choose 2 answers

Identity Verification History

Debug Logs

Setup Audit Trail

115. A user at Universal Containers wants to load records into a custom object named Location from a .csv file. While using Data Loader, they cannot rind the Location object.

What are two reasons this is happening? Choose 2 answers

The label or Location may have been changed.

Date Loader should only be used with standard objects.

Location has a master-detail field to Account.

The users profile needs Create access to Location.

116. AW Computing wants to create a process to assign accounts to different salespeople based on the annual revenue…. of the company. The administrator has decided to create a flow.

Which two consideration should the administrator make sure to remember when creating the flow? Choose 2 answers

Use a Get Record component instead of hard coding record IDs.

The running user of a flow is the user that last saved the flow.

Update record elements should be placed outside the flow loop.

Update Record elements should be placed inside the flow loop.

117. Which deployment tool can be used to deploy metadata from a developer edition organization to another organization? choose 2

Data loader.

Change sets

Force.com Migration tool (100%) (salesforce extensions for visual studio code)

Force.com IDE