Salesforce Sales Cloud Consultant Exam Questions With Valid Dumps

test2022-06-06T08:52:14+00:00

Preparing for Your Salesforce Sales Cloud Consultant Certification is designed for individuals who have experience designing Sales Cloud solutions and are preparing to take the Salesforce Sales Cloud Consultant Certification exam. If you are looking for some help for your Sales Cloud Consultant exam preparation and the assurance of getting your exam passed, you’re at the right page. These Sales Cloud Consultant practice exams can help you clear your doubts and prepare for the exam!

To discover how prepared you are, take this sample exam first!

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1. Cloud Kicks (CK) is migrating Account and Contact information from a legacy CRM system into Salesforce using Data Loader. Accounts in the legacy system have a unique ID field that is used to related Contacts to Accounts in the legacy system, CK wants to automatically match these Contacts to the relevant Accounts when loading Contacts into Salesforce.

What should a consultant recommend to meet the requirement?

Create Mater-Detail on Contact.

Create Master-Detail on Account.

Create External ID on Contact.

Create External ID on Account.

2. During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up new ideas to incorporate4 into the current project.

Which best practice should the consultant use to refocus the meeting and stay on topic?

Tell key stakeholders that the team is focused on other ideas,

Remind the team of the purpose and scope of this project.

Incorporate the new ideas into the solution design.

Invite only the subject matter experts to subsequent workshops.

3. Cloud Kicks (CK) has implemented different sales stages across its varied product lines.

CK wants to deploy Collaborative Forecasting to all sales users.

Which two statements should a consultant consider when enabling forecasting? Choose 2 answers

Opportunity Splits must be enabled at the same time.

Multiple Forecast Types must be created and activated.

A Single Category or Cumulative Forecast Rollup should be defined.

The Forecast tab should be visible to easily view the forecasts.

4. The Cloud Kicks sales team can create leads for both business and individual customers.

Person accounts have been enabled in its Salesforce org.

How can the consultant ensure that Leads are converted into either a business account or a person account where appropriate?

Populate the Company field with "Person’’,

Leave the Company field blank.

Create separate record types for business account leads and person account leads.

Check the person account checkbox on the lead.

5. The sales manager at a company has noticed that sales teams are having trouble understanding who should an Opportunity. Sales teams base their sales Opportunities on assignments to specific ZIP codes.

Which solution should the consultant recommend?

Sharing Rules

Territory Management

Account Teams

Sales Cloud Einstein

6. Northern Trail Outfitters (NTO) is preparing for the launch of its new sales cloud implementation to a global user base. With previous sales automation application, the company had slow adoption of the new solution .

What factor should be considered with the sales cloud deployment to help ensure the adoption? Choose 3 answers

Maintenance release schedule

Management communications

Training in local language

Type of training delivered

Sales rep quota targets

7. Cloud Kicks is expanding to international markets, but some products are not visible in the international price book .

Which two steps should be taken? Choose 2 answers

Check that the products have a standard price in the list price field.

Activate the products in the price book.

Check that the products have a $0 list price

Check to ensure the products have been added to the price book.

Activate the price book

8. Cloud Kicks has organization-wide defaults set to Private for Account.

With the rollout of Opportunity Teams, what should a consultant consider?

The Opportunity will be implicitly Write for the team,

Opportunity should be set to Public Read/Write first.

Account should be set to Public Read first.

The Opportunity's Account will be implicitly Read for the team.

9. What actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? Choose 2 answers

Establish a stakeholder committee and meeting schedule.

Create scheduled dashboard to be sent weekly to all stakeholders.

Acquire the client stakeholders’ key performance indicators.

Ensure the project key performance indicators are profitable

10. Cloud Kicks has enabled the Einstein Lead Scoring feature and rolled out Sales Cloud Einstein to ptkst users. The pilot users are unable to view the Lead Score field on me Lead record page.

Which two steps should the consultant take to fix this issue? Choose 2 answers

Add the Lead Score field to the Lead List View.

Add the Lead Score field to the Lead Page layout.

Assign the Einstein Lead Scoring permission set.

Assign the Sales Cloud Einstein permission set.

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11. The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office.

What should a consultant recommend to allow them to do so?

In lead conversion settings, allow 'Enable Conversions for Salesforce Mobile.'

Install an AppExchange package to convert Leads via the Salesforce mobile app.

Create an automated process to convert Leads when the salesperson logs in from outside of their login IP ranges.

Modify the sales team's profile to include the 'Enable Conversions for Salesforce Mobile' permission.

12. Cloud Kicks is excited about implementing Lightning features during the implementation. The company has rolled out a few groups of Sales Cloud users in Lightning already, but not all are trained on the Sales Cloud Lightning features requested for this implementation .

What should the Consultant recommend for a successful deployment?

Communicate the information so that they have more staff available for changes

Adjust the project plan and communicate that the deployment will now be a week earlier.

Deploy all the changes that do not affect the Sales team and deploy the changes in the following sprint

Adjust the project plan and delay the deployment of the sprint.

13. The Cloud Kicks sales team works with two different types of Leads: distributors and retailers. Cloud Kicks' management wants the sales team to follow two different lead qualification processes before converting the Lead into an Opportunity .

Which three actions should a Consultant recommend to meet this requirement? Choose 3 answers

Create distributor and retailer Lead record types.

Create retailer and distributor Lead processes.

Create a new profile and only assign one Lead record type to it.

Add Leads to different campaigns to determine if they are distributor or retailer Leads.

Set up Opportunity splits to measure how different types of Leads are converted.

Create Status picklist values to accommodate the different qualification statuses for different types of Leads.

14. Cloud Kicks has just completed a Sales Cloud implementation and the marketing team is creating campaigns. Cloud Kicks wants to gain feedback on the implementation .

What should the Consultant recommend?

Undergo training

Upgrade to the latest Salesforce release

Sign off on the Statement of work

Complete a post-mortem

15. A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering user cases for Sales Processes.

Which two groups should provide content for the use cases? Choose 2 answers

Sales reps

Executives

Finance team

Sales operations

16. Northern Trail Outfitters (NTO) wants to record information about its conferences and attendees. Some customers attend multiple NTO conferences .

What should the consultant recommend if NTO desires to present this data on the contact layout using the standard configuration?

Utilize Campaigns for conferences and a custom object to record attendee information

Create a custom object for conferences and a custom object to record attendee information

Create a custom object for conferences and a custom lookup field to conferences on Contacts

Utilize Campaigns for conferences and add Campaign Members to record attendee information.

17. Cloud Kicks want to utilize Opportunities to report and track subscriptions to its "Shoe of the Month" club. Subscribers can pay in full (all at one time), weekly, monthly, or quarterly .

Which solution should the Consultant recommend to meet Cloud Kicks needs?

Enable schedules on the Product Object

Configure the use of contracts with a lookup to the Opportunity object

Configure the use of assets with a lookup to the opportunity object

Enable schedules on the Opportunity object

18. Northern Trail Outfitters uses a third-party application for credit ratings. An external web-based credit application has to be launched from a customer's account record in salesforce. The application uses a credit ID on the account object .

What should be created to meet this requirement?

A workflow rule to launch the product fulfilment application and pass the credit ID

A custom credit ID field as an external ID on the account to launch the credit application and pass the credit ID

A formula field that uses the hyperlink function to launch the credit application and pass the credit ID

A custom button that calls an Apex trigger to launch the credit application and pass the credit ID

19. The VP of sales at Good Kicks wants to know the percentage of opportunities in a certain stage that were eventually closed won.

Which two steps should a consultant take to create a solution? Choose 2 answers

Enable Feed Tracking.

Create a roll-up summary formula.

Update a custom field using automation.

Create a report and dashboard.

20. Cloud Kicks implementing Enterprise Territory Management for its retail sales. The Sales Director wants to organize Territories based on their characteristics .

How can the Consultant meet this requirement?

Create a Territory Hierarchy, and set allocations and assignments.

Create a Territory Management Model with Territory Hierarchy and with priority.

Create a Territory Model with Territory hierarchy and set allocations.

Create Territory Types with priority and then create a Territory based on Territory Types.

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21. A sales representative at Northern Trail Outfitters needs to securely send confidential product roadmap information to a premier customer .

Which two steps should be taken to send this information using content delivery? Choose 2 answers

Remove access to the content after a specified date

Require the customer to enter a security token to download the content

Require the recipient to log into Salesforce to access the content

Require the customer to enter a password to view the content

22. Cloud Kicks is implementing Territory Management for its retail sales unit. The sales director wants a detailed roll-up forecast for territories to be provided.

Which two recommendations should the consultant make? Choose 2 answers

Assign a forecast manager to a territory.

Include the forecast manager field on the territory page layout.

Create Apex class code to roll up forecast details for a territory.

Include the formula field in the territory page layout.

23. Cloud Kicks (CK) plans to implement Advanced Currency Management for its Salesforce implementation. CK has Roll-up Summary fields on the Account and Opportunity.

What should CK consider when enabling Advanced Currency Management in its Salesforce org?

Dated exchange rates are used in Opportunity forecasting or currency fields in other types of reports.

Opportunity Roll-up Summary fields will update from the Opportunity Line Item object.

Account Roll-up Summary fields will update from the Opportunity object.

Account cross-object formulas always use the dynamic conversion rate for currency conversion.

24. Northern Trail Outfitters (NTO) has launched an initiative to increase the number of leads being qualified each week, the number of activities being created for each opportunity, and the opportunity win rate. The Vice President (VP) of Sales would like to receive a daily update on the progress being made towards these goals .

What solution should a consultant recommend to accomplish this?

Build three reports for the lead, activity, and opportunity information; add them to a dashboard to be emailed daily to the VP of Sales.

Build a custom report type to display lead, activity, and opportunity information; have the VP of Sales follow the report on Chatter.

Build a joined report to show the lead, Activity and Opportunity information, scheduled it to email daily to VP of sales.

Build three reports for the lead, activity, and opportunity information; have them automatically refreshed daily.

25. A Cloud Kicks syncs with a distributor partner's external system that ships the "Shoe of the Month" club to all Cloud Kicks' monthly subscribers. The VP Of Delivery wants to get notifications when machines that fold the boxes are malfunctioning, so that they can preemptively communicate to subscribers that the shipment may be delayed .

What should the Consultant recommend?

Platform Events

Salesforce-to- Salesforce

Salesforce Connect

Workflow rules with email alerts

26. A consultant is recommending Salesforce Console for Sales to Northern Trail Outfitters to improve sales productivity in inside sales .

Which two use cases support this recommendation? Choose 2 answers

Need to view the caller ID on screen and quickly make calls with one click

Need to add notes quickly while talking to the client

Need to chat with customers in real time with Chatter

Need to prioritize search results for contacts and opportunities

27. Cloud Kicks wants to be able to forecast revenue on a quarterly basis .

Which date field should the Consultant recommend to ensure accurate forecasting?

The converted date on the Lead

The created date on the Opportunity

The close date on the Opportunity

The last modified date on the Opportunity

28. Universal Containers needs to track quarterly sales goals for users.

What are three ways a consultant can display sales goals and allow users to track their progress toward their goals? Choose 3 answers

Enable show quota % attainment.

Create a Custom Report Type Including Forecasting quotas with forecasting Items.

Enable forecast adjustments.

Disable opportunity quantity forecasts.

Enable and show quotas.

29. Cloud Kicks has purchased a list of prospects and wants sales representatives to begin to contact and measure the Return Of Investment (ROI) of the people in the purchased list .

Which solution should the Consultant recommend?

Create a new custom object for purchased leads.

Import the list as new leads and update the lead source to "Purchased Lead".

Create a campaign for this list, import the list as leads, and add them to the campaign.

Import the list as new leads using the import wizard.

30. Northern Trail Outfitters (NTO) wants the ability to share documents related to an opportunity, such as contracts and proposals, with the field sales team. NTO currently has a private sharing model .

How should the documents be shared efficiently and securely?

Uploaded to Salesforce Files and shared with the field sales organization

Emailed to the sales team on opportunity record

Uploaded to a library that is shared with the field sales organization

Uploaded to Salesforce Files from the opportunity record

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31. Cloud Kicks has three unique product lines, each with a unique sales cycle. Prospect qualification is consistent across the product lines; sales representatives then follow the specific product line's sales cycle .

Which two actions should a Consultant recommend to achieve these requirements? Choose 2 answers

Create sales process to map to each opportunity record type

Create opportunity record types for each sales process.

Create public groups for each opportunity sale process.

Define the default opportunity teams for each opportunity record type.

Define sales stages that align with opportunity record types.

32. Cloud Kicks has a lengthy and complex sales cycle. Opportunities have stages that sales reps must move a deal through, as well as indicate the probability of winning the sale. The sales manager presently uses sales stages and probability for forecasting and wants to simplify the process of reporting on projected sales for the sales team .

Which approach should a Consultant recommend to streamline forecast reporting?

Reduce the number of Opportunity stages and report on probability.

Align Opportunity stages with probability and use collaborative forecasts for reporting.

Reduce the number of opportunity stages and report on forecast category.

Align forecast categories to multiple Opportunity stages and report on forecast category.

33. Northern Trail Outfitters (NTO) has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and would like to receive email notifications when key opportunity fields are changed (e.g., amount or sales stage). However, individuals would like to control the frequency of their email notifications .

Which solution should a consultant recommend for this scenario?

Configure the opportunity teams for opportunities so that only interested sales users are receiving notifications.

Configure Chatter and its related notification settings to provide relevant updates to interested sales managers.

Define a workflow rule and email task that is triggered when key fields are updated to new values.

Configure the individual Salesforce for Outlook email settings to control notification frequency.

34. Universal Containers wants to minimize the need for sales reps to manually create meetings and events that are stored on their calendars.

Which two Einstein Activity Capture (EAC) capabilities should the consultant consider? Choose 2 answers

EAC a two-way sync for events and contacts.

EAC events are unable to be synched with contacts and leads.

EAC adds events to the activity timeline for custom objects.

EAC supports emails, events, and contacts.

35. Northern Trail Outfitters (NTO) currently uses the customizable forecasting feature.

A sales representative at NTO has four opportunities for the current quarter that are detailed below:

• $3,500 opportunity in the Best Case forecast category

• $2,000 opportunity in the Commit forecast category

• $1,000 opportunity that has been dosed/won

• $1,000 opportunity that

has been lost What are the sales representatives Best Case forecast for the current quarter?

$6,500

$2,000

$5,500

$3,500

36. During a Discovery session at Cloud Kicks, a topic is highlighted that

How should the consultant proceed?

Conduct another Discovery session.

Define and submit a change order for the new items.

Revise the timeline for the new items.

Continue work because it is covered by the warranty.

37. Cloud Kicks wants to set up Contacts and Accounts, where Contacts can be associated to multiple Accounts. Additionally, Cloud Kicks wants the ability to identify where activities are happening at the Account level.

Which two configurations will allow this setup? Choose 2 answers

Set up Lookup fields on the Account for each tier of relationship.

Enable the roll-up to a contact's primary account.

Allow users to relate a Contact to multiple Accounts in Account settings.

Add relevant fields for Account Contact Relationship to the page layouts.

38. Universal Containers uses a web-to-lead form to collect leads from its corporate website.

Sales representatives want to prioritize their time on high-quality leads.

Which option should the consultant recommend?

Enable Sales Cloud Lead Scoring.

Create a list view to filter leads with a Lead Source of "Web."

Create a dashboard to locate and track high quality leads.

Validate data entered in the web-to-lead form.

39. Users at Cloud Kicks (CK) say the global search is returning too many results when searching for contacts. CK's admin confirmed that users have the correct permissions and record access to the contacts they want to see.

What should a consultant recommend to yield better search results?

Use quotation marks operator around contact's first and last name.

Add company name next to contacts full name in the search window.

Add LIKE keyword next to contact's full name in the search window.

Use parentheses operator to limit search to the Contacts object.

40. Cloud Kicks is concerned that the sales team is taking longer to close Opportunities each month is comparison to the same time last year. The VP Sales wants to determine the number of closed deals on a monthly basis and compare the month-over-month results .

Which two actions should the Consultant take to create a solution? Choose 2 answers

Schedule an analytic snapshot of the Opportunity object to run monthly.

Create a custom Opportunity report using custom formula fields for the stage closed/won.

Create a dashboard component; schedule the dashboard to refresh monthly.

Create a report based on the Opportunity snapshot.

Schedule an analytic snapshot of the Opportunity history object run monthly.

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41. Cloud Kicks has recently rolled out Lightning Experience and uses an ERP system as its system of record for customers. When a new Account has its first dosed/won opportunity, the ERP system should immediately update with information from the account, contact, and opportunity records related to the Account to record a new customer.

Which option should the consultant recommend to meet the requirement?

Identify AppExchange products that can be deployed to update the ERP with opportunity, account, and contact information from Salesforce.

Configure Outbound message to publish the opportunity wins and update the ERP with opportunity, account, and contact information from Salesforce.

Implement Platform Events to publish opportunity wins to the ESB, which will call back for account, contact, and opportunity information and automatically update the ERP accordingly.

Use enterprise ETL tools to extract closed/won opportunities from Salesforce and update the ERP with opportunity, account, and contact information from Salesforce.

42. Cloud Kicks recently started using Sales Cloud and hosts its business website outside of Salesforce. On its website, Cloud Kicks has a lead generation web page. The VP of Sales wants the Leads captured in its self-hosted website to be reflected in Salesforce .

What should Consultant recommend?

Implement Salesforce Connect to create Leads in Salesforce from the Cloud Kicks website.

Implement the SOAP web service API to send Leads from the Cloud Kicks website to Salesforce.

Implement Web-to-Lead to create Leads in Salesforce from the Cloud Kicks website.

Implement the REST web service API to send Leads from the Cloud Kicks website to Salesforce.

43. Cloud Kicks (CK) wants to migrate data from its existing enterprise resource planning (ERP) system to CK wants to organize its data using the unique ID that is a number type in the ERP.

What should the consultant recommend to meet the requirement?

Map the ERP unique ID to a custom external ID unique number field.

Create a text field and insert the ERP unique I

Use the ERP unique ID as the Salesforce I

Create an external ID unique number field in the ERP labeled ERP unique I

44. Cloud Kicks has identified the KPIs it wants to track for the year. The inside sales team wants a visual way to see the team's progress for the year.

What should the consultant recommend to meet the requirement?

Modify a report based on KPIs.

Set up a dashboard with the KPI reports.

Set up a Path based on the KPIs.

Install a KPI Tracker app from the AppExchange.

45. The marketing Manager at Northern Trail Outfitters (NTO) wants to leverage the power of sales cloud to support the sales following requirement:

• monitor website traffic

• Email 1200 leads per day

• capture customer satisfaction survey result on a web form

• Understand (report) the case of marketing exercise vs sales activity

What should a consultant recommend to meet this requirement?

Use site.com campaign web-to lead opportunity, report, and dashboard

Use mass email, campaign, campaign influence, web-to-lead, opportunity and report

Use community campaign, web-to-lead, opportunity and report and dashboard

Use AppExchange marketing app, campaign, web-to-lead, opportunity and report

46. The Northern Trail Outfitters sales team has reported that many of the Leads they receive are missing an email address or phone number.

Which two approaches should a consultant recommend to address this problem? Choose 2 answers

Require Phone and Email fields on the Lead object.

Create a Validation Rule that requires either a Phone or Email.

Configure Assignment Rules to only assign Leads with Phone or Email.

Require Phone and Email fields on the Lead page layout.

47. Cloud Kicks wants to default Opportunity name to naming convention .

Which solution the Consultant recommend?

Create a Validation Rule on the Opportunity Object and evaluate the rule when the record is created.

Create a Validation Rule to require users to follow the defined naming convention

Create a Workflow Rule on the Opportunity Object and evaluate the rule when the record is created and every time the record is edited.

Create a Workflow Rule on the Opportunity Object with Time Dependent Actions, and evaluate the rule when the record is created and every time the record is edited.

48. The admin at uBHMBon tamers has been getting complaints from sales reps about duplicate Leads … Salesforce. The admin has already set up a matching rule for Leads.

What should the consultant recommend to resolve the issue?

Confirm the standard matching rule is inactivated.

Change the criteria for the standard Lead matching rule.

Change the criteria for the standard Contact matching rule.

Confirm the custom matching rule is activated.

49. A Consultant for Cloud Kicks notices that the Deploy date for the Sales Cloud project is also the same weekend of a Salesforce release .

What should the Consultant recommend?

Stop all work because the impact of the Salesforce release is unknown

Let Cloud Kicks know that there is a Salesforce release and that it may take longer

Complete the project sooner and push before the Salesforce release

Update the project plan for the following week and communicate the change

50. Northern Trail Outfitters (NTO) has recently started using forecasting in collaboration with sales stages to better understand pipeline. All sales reps have submitted their forecasting numbers for approval. The VP pf sales is reviewing the forecast and sees that the open opportunity pipeline report contains a total of $25,000. The VP of sales then notices that there is $15,000 that is not included in the pipeline forecast summary .

What should a consultant suggest as a possible reason for exclusion?

The $15,000 is business that is too new and has been assigned to the Omitted forecast category

The $15,000 is business that had already been lost and, therefore, is excluded from the pipeline forecast summary

The $15,000 is business that is in the Best case category, which is excluded from the pipeline forecast summary

The $15,000 is business that is in the commit category, which is excluded from the pipeline forecast summary*

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51. Cloud Kicks wants to release product enhancements effectively to drive user adoption mtd have the impact on the organization and users' day-to-day functions.

What are three steps for successful change and seasonal release management? Choose 3 answers

Prioritize executive requests.

Train end users after deployment.

Communicate updates to end user.

Create an org development model.

Collect input from stakeholders.

52. Sales stages are shared between sales methodologies at Cloud Kicks; however, there are three product lines with unique sales methodologies. A few sales stages overlap between the threE .

Which three components should be configured to support this? Choose 3 answers

Three sales processes

Three record types

Three page layouts

One set of opportunity stages

Three sets of opportunity stages

One hybrid sales process

53. Cloud Kicks' marketing department is migrating from its email campaign and management system to Salesforce. The marketing administrator wants to ensure that Cloud Kicks' email templates are retained .

Which two solutions should a Consultant recommend for a successful migration? Choose 2 answers

Manually recreate the email and mail merge templates in Salesforce.

Enable Email Import and use the import Wizard

Enable Email to Salesforce before sending email templates to Salesforce

Import email templates the Data Loader

Create an email template change set or use the Lightning Platform.

54. Northern Trail Outfitters (NTO) needs to quickly look up contacts, accounts, and opportunities and easily log calls. The team wants to access to customer information even without an Internet connection because of limited coverage in certain geographic areas .

Which mobile solution should NTO use?

Salesforce App

Salesforce Touch App

Custom hybrid App

Salesforce Mobile App

55. The Cloud Kicks team has made a correction in a sandbox environment that needs to be deployed to production as soon as possible. The sandbox and production environments are on two different versions of Salesforce. The fix requires functionality in the sandbox version.

Which action should the consultant recommend?

Deploy from version control before the Salesforce Platform upgrade window.

Deploy changes from the sandbox to production thts weekend.

Deploy the changes from the sandbox to production once both environments are on the same version.

Deploy the changes from me sandbox to production concurrently with the Salesforce Platform upgrade.

56. Cloud Kicks has 300,000 account records and 16 million invoices In a custom object with a master-detail relationship to the Account. Each account record takes a long time to display due to the rendering time of the invoice related list.

What should the consultant do to solve this issue?

Enable Collapsible Sections for the Invoice related list

Move the invoice related list to a separate tab on the Lightning page.

Convert the Invoice object into a lookup relationship.

Enable indexing on all visible fields on the invoice related list.

57. Cloud Kicks acquired a shoe distribution partner. The Marketing and Sales Directors want to migrate the existing sales and marketing data into Cloud Kicks' Salesforce instance .

Which three aspects should the Consultant consider before proceeding with the data migration? Choose 3 answers

Classic feature that have been improved by Lightning Experience

Total number of records being imported compared to the Salesforce edition

Criteria to apply to records that should be archived before migration

Volume of customer, partner, and prospect data from existing system

Number of marketing campaign licenses required for the migration

58. A consultant is working with a client to implement Territory Management and Collaborative Forecasting. The client has signed off on the solution design document.

Which three steps should the consultant take during the Build stage to ensure a successful implementation? Choose 3 answers

Demonstrate how the application works.

Configure the application in a sandbox.

Clone feature metadata to production.

Communicate the anticipated live date.

Develop training material.

59. Northern Trail Outfitters plans to integrate with Salesforce and track product shipments from each customers. The tracking information is currently available in a back-end system .

Which set of objects are important for this integration?

Opportunity, opportunity product, custom object shipment status.

Lead, opportunity, product, custom object Cshipment status.

Lead, account, opportunity product, custom object Cshipment status.

Opportunity, opportunity product, campaign, custom object Cshipment status.

60. In the Discovery phase of a Sales Cloud implementation, what are three effective ways a consultant can determine the design of the system? Choose 3 answers

Schedule training.

Establish performance benchmarks.

Observer end users.

Administrator a survey.

Host a focus group.

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61. Northern Trail Outfitters wants a visual representation in the Salesforce Mobile App of each account's sales by month .

What should be recommended?

Embed a chart on the account page; no other customization is needed.

Create a dashboard component and use a Chatter feed on the account in Salesforce.

Embed a chart on the account page and use custom link to filter by account

Create a Visualforce page with an embedded chart component for each account

62. Sales managers at Cloud Kicks need to visualize all open opportunities based on the location of the related Account.

Which solution should a consultant recommend?

Using Tableau CRM, import a data lens with the State and City for all opportunities.

Enable Location Services and add the Account Address field to the Opportunity page layout.

Create a dashboard that uses a report grouping opportunities by Account.

Using Salesforce Maps, configure a Data Layer showing open opportunities.

63. Sales representative at Northern Trail Outfitters are creating opportunities after they closed/won. Sales management is concerned that pipeline and forecasting reports are inaccurate because of this .

Which two solutions should resolve this issue? Choose 2 answers

Create a workflow rule that automatically updates the opportunity to the first stage in the sales process.

Create a report that displays opportunities that have a closed date less than or equal to the created date.

Use a workflow rule to email sales management when the opportunity is created in the closed/won stage.

Run the opportunity pipeline standard report to view the upcoming opportunities by stage

64. Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region of the office on holiday .

Which best practice should the Consultant recommend to overcome this obstacle?

Talk to the manager of that region and tell them how important training is and that they should come.

Move trainining for all users to the following week and communicate the change.

Run the training as planned and record it so the other users can watch the video.

Set up training session for just the European region and run the scheduled training.

65. Universal Containers wants to help sales reps handle phone calls with prospective customers more efficiently.

Which tool should the consultant recommend?

Open CTI

Order Management

Entitlements

Activity Capture

66. A sales manager at Cloud Kicks is reviewing teams opportunities in the forecast tab. The sales manager wants to split an opportunity with two sales representatives in different regions .

Which three actions should the Consultant recommend to meet these requirements? Choose 3 answers

Enable Opportunity Splits.

Create a custom Opportunity currency field.

Enable Overlay Splits

Enable Opportunity Teams.

Create custom Product Families.

Create Revenue Split Types.

67. How should Cloud Kicks prepare for its first meeting to discuss its Salesforce implementation with a consultant?

Gather key stakeholders. Establish goals and key metrics. Set up the communication plan. Define the sales process.

Gather key stakeholders. Establish goals and key metrics. Plan for users. Define the sales process

Establish key metrics. Set up profiles. Define the sales process. Gather key stakeholders. Set up the communication plan.

Establish goals and key metrics. Define the sales process. Plan for users. Identify the admin.

68. Universal Containers is growing its international business. Domestic account executives believe that the standard price book has become difficult to use because there are too many records reflecting different currencies and country-specific product variations.

What should the consultant recommend to improve usability for account executives?

Create product families to enable users to filter by continent and country.

Use custom price books for domestic and international customers.

Use separate product catalogs for domestic and international customers.

Update the product naming conventions to include the currency in the product name.

69. Universal Containers is realigning sales territories and needs to update ownership across its 400,000 accounts. The organization-wide default for Accounts is Private.

Which two factors should the consultant consider when updating the sales territories and Account owners? Choose 2 answers

The organization-wide default should be set to Public before the update can be performed.

The Salesforce Platform can update up to 200 accounts at a time.

The data update will cause sharing recalculations and should be completed during off-peak hours.

The team can defer sharing calculations to decrease the risk of lock errors during the data update.

70. Cloud Kicks' sales representatives need help to remove obstacles when working on high-value sales deals. The sales management team wants to monitor and empower collaboration with cross-functional teams.

Which two solutions should a consultant recommend to meet these requirements? Choose 2 answers

Enable Chatter feed tracking on Opportunities.

Enable mobile alerts for Einstein Engagement.

Enable the Chatter feed on similar Opportunities.

Enable Big Deal Alerts

Allow global team selling on Accounts.

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71. Cloud Kicks requires its sales reps to 90 through an internal certification process on myTrallhead before they add specific groups of Products to Opportunities.

Which two solutions should be used to validate that sales reps have completed the myTrailhead badge? Choose 2 answers

Use a validation rule on Opportunity Products to prevent a sales rep from adding Products marked as requiring the myTrailhead badge if the rep has yet to complete the badge.

Use a Process Builder process on Products marked as requiring the myTrallhead badge to automatically share the Products with sales reps who have completed the badge.

Use a validation rule on Products marked as requiring the myTrailhead badge to prevent those Products from being added to an Opportunity.

Use a separate once book for the Products requiring the myTrailhead badge and only share the once book with sales reps who have completed the badge-

72. Cloud Kicks uses a custom object named GumShoe. GumShoe is the child in a master-detail relationship with the Opportunity object. Staff members use this object to create requests for supporting research. They want to easily generate new GumShoe records from their phones by using the Salesforce Mobile App .

What should a Consultant recommended to meet the requirements?

Create a Quick Action.

Create a Lightning Component for mobile.

Create a custom hyperlink to a related list.

Create a custom Process Builder process.

73. Northern Trail Outfitters uses Products in Salesforce and has a private security model .

What should a consultant recommend to allow product management employees the ability to track the performance of a newly launched products if they do NOT have access to all opportunities?

Create a trigger to add the product management team to the sales team of the relevant opportunities

Create a criteria based sharing rule to add the product management team to relevant opportunities.

Create a trigger to set the product manager as owner for opportunity on the new product.

Create a new product and add it to the price book with the product manager as the owner

74. Cloud Kicks wants to see how many closed won opportunities a campaign has generated over the last 30 days. They have implemented a campaign influence model that uses the primary campaign source .

Which two steps are needed to meet this requirement using standard functionality? Choose 2 answers

Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.

Have the administrator define rules for campaigns to automatically add opportunities and then lock after 30 days.

Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date

Add child campaigns of the primary campaign source automatically if the child campaigns have an end date that falls before the opportunity close date

Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity

75. Sales reps at Universal Containers have found that Leads they has been purchasing contain outdated and missing contact information.

What should a consultant recommend to obtain current Lead contact information?

Use a company insights and data enrichment app from the AppExchange.

Use Mass Delete to remove Leads with invalid data.

Upload Marketing Cloud data on a daily basis for more complete information.

Create a Web-to-Lead form with required fields.

76. Universal Containers is working to expand its residential business in the U.S. Sales reps are being asked to canvas neighborhoods m their areas, leveraging new door-to-door campaign material to secure new customers. Internal studies have shown the most valuable residential customers typically have a household income range between $50,000 and $70,000.

Which solution should the consultant recommend to help sales reps determine the best neighborhoods to canvas?

Salesforce Maps using the Demographic Context data source to display income ranges for regions within their territories

API integration with Salesforce Maps to plot existing customers on territory maps

A Salesforce Maps component plotting non-customers in residential neighborhoods

Salesforce Maps with ESR1 integration to display high density neighborhoods

77. The VP Of Sales at Cloud Kicks wants to give the sales team the power of the Salesforce Mobile app so that sales reps can do their tasks on the go. The sales team needs to create and edit Leads, Contacts, and Opportunities with ease .

Which two features should the Consultant recommend for the sales team to use? Choose 2 answers

Einstein activity capture

Mobile Smart Actions

Quick Actions

Lightning Mobile Component

78. Northern Trail Outfitters finished implementing Sales Cloud for a mid market sales team.

Sales management wants to track data trends and adoption.

What should the consultant recommend to measure core Sales Cloud record data?

Adoption Dashboards Pack

User Login Report

System Overview Page

Salesforce Optimizer

79. Cloud Kicks wants to use web to-lead so potential customers can submit requests for Its products. Some existing customers also use this form to request new products, but their requests are being blocked.

What should the consultant recommend to resolve this issue?

Set up an API integration because web-to-lead and Duplication Rules are incompatible.

Create a new matching rule that ignores contacts, and set the Duplicate Rule to allow and report (with alert).

Modify the current Duplicate Rule to run only when the current user Is the default web to-lead creator, and set that rule to allow and report (with alert)

Create another Duplicate Rule to run only when the current user is the default web to-lead creator, and set that rule to allow and report (without alert).

80. Sales reps at Cloud Kicks are spending too much time coordinating meetings with prospective clients.

Which solution should a consultant recommend to schedule meetings more efficiently?

Share the sales reps' Salesforce calendar wrth clients.

Utilize the Insert Availability feature in Salesforce Inbox.

Ask clients to share their Outlook calendars.

Create a site that clients can access to schedule meetings.

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81. Universal Containers (UC) wants to make It eas.er for sales reps to log their customer interactions, _ and events, directly from their email and calendar applications. UC wants to report on these activates Salesforce.

What are two capabilities of Outlook and Gmail Integration tools? Choose 2 answers

Sync non-recurring events between Microsoft or Google Calendar and Salesforce.

Associate emails with records in Salesforce from Outlook or Gmail.

Report on contact data as it exists In Outlook or Gmail.

Sync recurring events created in the Salesforce mobile app with Microsoft or Google Calendar.

82. The Cloud Kicks mobile sales team is using a combination of iOS and Android devices. The sales manager has requested that sales representative must record client meeting activity within Salesforce immediately after a meeting .

Which two actions should a Consultant recommend to meet this requirement? Choose 2 answers

Log an activity using a Quick Action.

Log a meeting activity using the email to Salesforce feature.

Have the sales reps install the Salesforce Mobile app on their devices.

Have the sales reps install the Outlook for Lightning app on their device.

Log a meeting with mobile smart actions automatic sync.

Have the sales reps install Salesforce on their mobile devices.

83. The Sales Director at Cloud Kicks noticed that while Lead conversion rates were high, Opportunities were not moving through the sales cycle. many of the contacts that were converted had no phone, email, or background information captured .

Which three solutions can be used to improve the quality of Leads being converted? Choose 3 answers

Schedule a report that notifies Lead owners daily of Leads with incomplete information.

Create a validation rule to check that necessary information is complete upon Lead conversion

Implement a trigger that warns the user of incomplete information during Lead conversion.

Review Lead conversion mapping to ensure necessary fields are mapped correctly.

Update web-to-lead forms to require input fields be completed prior to submission.

Mandate that all Lead data must be reviewed prior to being created in Saesforce.

84. The Consultant at Cloud Kicks has noticed that sales data is quickly outdated and wants to keep account data current.

What should the Consultant recommend to maintain up-to-date Account information?

Call the Contacts and Leads to get their updated information.

Use third-party data to update and add records to Salesforce

Use the Salesforce-provided data to updated and add records to Salesforce.

Enable the Automatic Account Update feature in Setup.

85. Northern Trail Outfitters is migrating from its legacy campaign and email management system to Salesforce and wants to ensure that its email templates are retained .

What should be recommended for a successful migration?

Enable Email to salesforce before sending email templates to salesforce

Manually recreate the email and mail merge templates in salesforce

Enable Email-to-case and use Import Wizard.

Create an email template change set or use the Lightning Platform.

86. Cloud Kicks has configured Account Teams and is ready to go live in Production.

How should the consultant migrate Account Team configuration to Production?

Push with Workbench.

import with Data Loader.

Create manually.

Deploy with Change Sets.

87. Universal Containers (US) wants to deploy Sales Cloud to all of its users around the globe, but UC is connected that the projected is to complex to be successfull.

What should a consultant do to minimize this concern?

Build a complete project calendar with due dates.

Set project milestones to track progress.

Set a firm Go Live date,

Divide the project into separate teams.

88. Universal Containers is creating a new program to allow customers to pay for large orders over the course of 1 to 3 years in monthly installments beginning in the month the products are sold. The admin needs to configure Sales Good to accommodate the new pricing term and to help the finance department forecast easily.

What should the consultant recommend to meet the requirement?

Use Revenue Schedules to capture installment payment plan details for each Product.

Add a custom field to the Quotes object to capture the number of installments,

Set the default quantities to 12, 24, and 36 in a new Price Book for installment sales.

Create a Process Builder to create an Order for each installment payment.

89. Cloud Kicks has two sales divisions: â¢ a franchise sale division and â¢ a public sales division. The sales representatives for each division have their own user profiles and person Accounts. The franchise sales division sales representatives cannot create person Accounts, and they should only be able to set up franchise Accounts .

What should the Consultant recommended to meet this requirement?

Remove person Account record types from the franchise sales division's sales representative user profile

Hide the Person Account checkbox from the franchise sales division's sales representative user profile through Field-level Security.

Utilize Divisions to hide person Account from the franchise sales division's sales representative user profile

Ensure that the "Disable Person Accounts" permission on the franchise sales division's sales representative user profile is checked

90. As part of Enterprise Territory management implementation, Cloud Kicks wants the user to manually search for territory in an active territory model and assign to Opportunities .

Which approach should the Consultant suggest to meet this requirement?

Use the default Enterprise Territory Management to provide access to assign any active territory to the Opportunity

Enable sharing access to the account to assign any active territory to Opportunities

Update the Profile with the "manage Territory" permission

Create Apex Class code to assign territories to open Opportunities

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91. Cloud Kicks has many customers that regularly renew their "shoe of the month" club membership. The sales representatives use an Account type called "shoe of the month" club for these customers. Sales management wants to use Salesforce to automate repeat opportunities .

What should a Consultant. recommend to meet this requirement?

Develop a lightning Component to set an Opportunity revenue schedule that automatically sets up a new Opportunity for renewal customers when it reaches the closed/won stage.

Develop an Apex trigger for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the closed/won stage.

Configure a Process Builder process for renewal customers that sends a reminder task to the sales representative to create a new Opportunity when it reaches the closed/won stage.

Configure a workflow rule for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the closed/won stage.

92. Universal Containers' (UC) sales reps have said there are too many reports and dashboards that are unrelated to their roles which makes it hard to find what is important to them.

What should a consultant recommend that UC use to solve this issue?

Custom report types

Enhanced Folder Sharing

Dashboard Filters

Prioritize private folders

93. Up to this point, two sales reps have had separate Accounts and Opportunities. Sales rep A wants to Include sales rep B in a few Opportunities on one Account .

Which two things will happen if Account Teams are enabled and used for this Account? Choose 2 answers

Rep A can let rep B view one of the Opportunities on the Account.

Rep A can let rep B edit all Opportunities on the Account

Rep A can let rep B view the Account but keep private Contacts.

Rep A can let rep B view the Account but keep private Activities.

94. Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model .

How should the Consultant provide specific Account access to the Renewals and Sales Operation teams?

Create Renewals and Sales Operation Account team member roles and have Sales allocate Account team members to the appropriate users.

Create a role-based sharing rule to share all Account with the Sales Operations and Renewals roles.

Add Renewals and Sales Operations team members to a sales user's default Opportunity team.

Create a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups.

95. Universal Containers' sales operations team needs to provide visibility on sales pipeline changes on a monthly basis.

How should the consultant meet this requirement?

Create an Opportunity History report for open pipeline Opportunities in a given date range.

Create a custom pipeline date range field and display it on the Forecasting tab.

Create a sales pipeline dashboard that includes filters for Opportunity date ranges.

Create training an how to use date filters on reports to compare pipeline for different date ranges.

Comments (2)

Florian Buescher Reply

many questions show 3 correct answers where only 2 are required! Question 63 is an example: Only 2 answers are correct but the solution shows 3 green checkmarks, 1 for an incorrect answer! This test is unusable because of this!

May 10, 2022 at 7:48 am
Florian Buescher Reply

The answer to Question 85 is wrong!
Correct answer: “Manually recreate the email and mail merge templates in salesforce”

May 10, 2022 at 8:15 am