Salesforce Certified Sales Cloud Consultant CRT-251 Updated Questions

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The Salesforce Certified Sales Cloud Consultant (CRT-251) exam is designed to test your knowledge and skills related to the design, configuration, and management of Sales Cloud solutions. Here are a few things you can do to prepare for the exam:

Review the exam objectives: The exam objectives outline the topics that will be covered on the exam. Make sure you are familiar with all of the objectives listed.
Take a course: Salesforce offers a variety of training courses that can help you prepare for the exam. These courses cover the exam objectives in depth and provide hands-on experience with the Salesforce platform.
Practice with sample questions: FreeTestShare provides a set of sample questions for each certification exam. These sample questions will give you a good idea of the types of questions you can expect on the exam.
Use online resources: There are many online resources, such as study guides and practice tests, that can help you prepare for the exam. These resources can provide additional insight into the exam content and help you build your knowledge and confidence.
Get hands-on experience: In addition to studying, it’s important to get hands-on experience working with the Salesforce platform. This will help you understand how the various features and functions work in practice and better prepare you for the exam.

I hope these tips are helpful in your preparation for the Salesforce Certified Sales Cloud Consultant (CRT-251) exam. Good luck!

Page 1 of 5

1. Cloud Kicks has a requirement to measure end user adoption and data quality in Salesforce.

Which solution should the consultant recommend?

Einstein Conversation Insight-;

tableau custom dashboard

Adoption and Data Quality Dashboards Pack

Salesforce Surveys

2. Cloud Kicks (CK) plans to implement Advanced Currency Management for its Salesforce implementation. CK has Roll-up Summary fields on the Account and Opportunity.

What should CK consider when enabling Advanced Currency Management in its Salesforce org?

Dated exchange rates are used in Opportunity forecasting or currency fields in other types of reports.

Opportunity Roll-up Summary fields will update from the Opportunity Line Item object.

Account Roll-up Summary fields will update from the Opportunity object.

Account cross-object formulas always use the dynamic conversion rate for currency conversion.

3. Northern Trail Outfitter has created a Complaints custom object related to Accounts. Due to the sensitive nature of these records, the object’s visibility has been set to Private. A dedicated subnet of support users who will work on these items has been added to a Complaints Specialist public group. Only users within the Complaints Specialist public group should be able to view and edit any Compliant record.

Which two options should a consultant recommend to meet the requirements? Choose 2 answers

Use Apex managed sharing to grant record access to users In the Complaints Specialist public group and restrict manager visibility.

Uncheck the Grant Access Using Hierarchies checkbox in Sharing Settings for the Complaints object.

Create a catena-based sharing rule that grants Read/Write access to the Complaints Specialist public group.

Set the Complaint object's default visibility to allow only the users in the Complaints Specialist group to access the records.

4. Cloud Kicks has enabled Orders to track and manage customer requests for products. The sates team has requested a process to return or reduce the quantity of activated Orders.

Which two Salesforce features should a consultant recommend to meet this requirement? Choose 2 answers

Enable Orders without Price Books.

Enable Zero Quantity Orders.

Enable Negative Quantity for Order Products.

Enable Reduction Orders.

5. Cloud Kicks has enabled multi-Currency in its organization. All the rates are set.

What will happen if the exchange rates are adjusted?

All newly closed opportunities will use the new conversion rate.

Opportunities created this month will use the new conversion rate and old opportunities will remain the same.

New opportunities will use the new conversion rate and old opportunities will remain the same.

All opportunities with conversion rates will use the new rate.

6. The Cloud Kicks (CK) IT team wants to enable Person Accounts in its Salesforce org.

Which three prerequisites must be met before the consultant can enable Person Accounts? Choose 3 answers

User Profiles with Read access to Accounts must also have Read access to Contacts.

At least one Record Type should be created for Accounts.

The CK customer portal must be disabled to allow Person Account self-registration in the future.

The organization-wide default sharing is set so either Contact is Controlled by Parent or both Account and Contact are Private.

The organization-wide default for both Accounts and Contacts should be set to Public Read/Write.

7. Universal Containers is creating a new program to allow customers to pay for large orders over the course of 1 to 3 years in monthly instalments beginning in the month the products are sold. The admin needs to configure Sales Cloud to accommodate the new pricing terms and to help the finance department forecast easily.

What should the consultant recommend meeting the requirement?

Use Revenue Schedules to capture instalment payment plan details for each Product.

Create a Process Builder to create an Order for each instalment payment.

Add a custom field to the Quotes object to capture the number of instalments.

Set the default quantities to 12, 24, and 36 in a new Price Book for instalment sales.

8. Cloud Kicks plans to integrate its email system with Salesforce, and wants to show the last 2 months of email activity to its 75 sales reps.

What should a consultant recommend to meet this requirement?

Sales Cloud Einstein

Einstein Activity Capture Standard

Email to Salesforce

Sales Cloud Console

9. The Cloud Kicks team has made a correction in a sandbox environment that needs to be deployed to production as soon as possible. The sandbox and production environments are on two different versions of Salesforce. The fix requires functionality in the sandbox version.

Which action should the consultant recommend?

Deploy from version control before the Salesforce Platform upgrade window.

Deploy changes from the sandbox to production this weekend.

Deploy the changes from the sandbox to production once both environments are on the same version.

Deploy the changes from me sandbox to production concurrently with the Salesforce Platform upgrade.

10. Cloud Kicks wants to implement team selling to share differing levels of access to Accounts and associate records, such as opportunities, contracts, and case, based on team member responsibilities.

Which capability should the consultant recommend?

Opportunity Teams

Role hierarchy

Account Teams

Sharing rules

Page 2 of 5

11. Sales reps at Cloud Kicks are responsible for creating leads manually and entering relevant details. The marketing department has noticed that some leads are missing important information.

What are two functionalities the consultant should apply to ensure that key fields are populated? Choose 2 answers

An assignment rules

A flow

A required field

A validation rules

12. Cloud Kicks (CK) frequently has multiple sales reps who collaborate on an opportunity. CK needs Salesforce to allocate credit to each sales rep to track against a sales quota.

Which Salesforce feature should the consultant use to meet this requirement?

Opportunity Splits

Sales Analytics

Custom Metadata

Collaborative Forecasting

13. After a project deployment, several bugs are identified by end users and prioritized by the project team.

What are two ways a consultant should resolve these issues? Choose 2 answers

Build out issue resolution release in the appropriate development sandbox.

Build out issue resolution release in the production environment.

Perform user acceptance testing (UAT) m the appropriate development sandbox.

Perform user acceptance testing (UAT) m a Full sandbox.

14. Universal Containers is analyzing data to identify gaps and wants to know which Accounts with open Opportunities are missing Contacts.

Which feature should a consultant recommend building this report?

Custom report type

Joined report

Custom filter

Cross filter

15. Cloud Kicks uses .pdf documents in Sales Cloud to help the sales team learn about new products.

Which feature should a consultant recommend to store these documents?

Files sync

Salesforce Files

Document lists

Salesforce Knowledge

16. Cloud Kicks has enabled the Einstein Lead Scoring feature and rolled out Sales Cloud Einstein to ptkst users. The pilot users are unable to view the Lead Score field on me Lead record page.

Which two steps should the consultant take to fix this issue? Choose 2 answers

Add the Lead Score field to the Lead List View.

Add the Lead Score field to the Lead Page layout.

Assign the Einstein Lead Scoring permission set.

Assign the Sales Cloud Einstein permission set.

17. Cloud Kicks’ (CK) VP of technology wants to start using Salesforce for all the sales team’s automation. CK migrated 70 million records from a legacy database to the Datawarehouse that will be synced with Salesforce. CK wants to search and cross-reference records with the original source database.

What should a consultant recommend meeting this requirement?

Use the standard External ID field and map this to the source record ID value.

Use a custom External ID field and map this to the source record ID value.

Use the standard External ID field and map this to the Salesforce record ID value.

Use a custom field named External ID and map this to the Salesforce record ID value.

18. The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multi-factor authentication.

What should a consultant recommend analysing adoption?

Review the Setup Audit Trail.

Create a report for the Login History object.

Run the Salesforce Optimizer.

Open the Lightning Usage App.

19. Universal Containers is realigning sales territories and needs to update ownership across its 400,000 accounts. The organization-wide default for Accounts is Private.

Which two factors should the consultant consider when updating the sales territories and Account owners? Choose 2 answers

The organization-wide default should be set to Public before the update can be performed.

The Salesforce Platform can update up to 200 accounts at a time.

The data update will cause sharing recalculations and should be completed during off-peak hours.

The team can defer sharing calculations to decrease the risk of lock errors during the data update.

20. The enterprise architect for cloud Kicks wants to understand how objects in sales cloud are connected to one another.

Which two approaches should a consultant use to help the architect? Choose 2 answers

Explain the types of object relationships in Salesforce.

Use Schema Builder to show a visual of related objects

Page 3 of 5

21. A consultant has completed the Build and Validate phases of a Sales Cloud implementation at Cloud Kicks.

Which step should the consultant complete next?

Upgrade to the latest Salesforce Release.

Sign off on the statement of work.

Deliver training.

Complete a post-mortem.

22. Sales managers at Cloud Kicks need to visualize all open opportunities based on the location of the related Account.

Which solution should a consultant recommend?

Using Tableau CRM, import a data lens with the State and City for all opportunities.

Enable Location Services and add the Account Address field to the Opportunity page layout.

Create a dashboard that uses a report grouping opportunities by Account.

Using Salesforce Maps, configure a Data Layer showing open opportunities.

23. Universal Containers wants to set up Einstein Activity Capture for Microsoft to allow automatic syncing of sales reps" Person Accounts with Microsoft contacts and vice versa.

Which consideration should the consultant be aware of?

Lightning Sync works in conjunction with Einstein Activity Capture.

Einstein Activity Capture is supported in the Salesforce Classic interface.

New Person Accounts should be created in Microsoft and synced to Salesforce.

New Person Accounts should be created in Salesforce and synced to Microsoft.

24. Cloud Kicks wants the sales operations team to be able to process customer credit card payments within Salesforce.

Which approach should the consultant recommend to meet this requirement?

Utilize an application from the AppExchange.

25. Cloud Kicks wants to sell to both consumers and businesses. The consumer sales team and business sales team will use different Stages.

Which two Salesforce functions will allow the consultant to meet this requirement? Choose 2 answers

Sales Processes

Pipeline Inspection

Opportunity Splits

Record Types

26. The sales manager at a company has noticed that sales teams are having trouble understanding who should an Opportunity. Sales teams base their sales Opportunities on assignments to specific ZIP codes.

Which solution should the consultant recommend?

Sharing Rules

Territory Management

Account Teams

Sales Cloud Einstein

27. Cloud Kicks needs to implement a group of Campaigns that are related to a specific marketing initiative to report on success.

What should a consultant recommend to meet the requirement?

Create a custom Campaign Purpose field.

Create a custom Campaign Group object.

Use the existing Parent Campaign field.

Use a Marketing dashboard from the AppExchange.

28. The Cloud Kicks (CK) sales team works with two different types of leads: distributors and retailers. CK's management wants the sales team to follow two different lead qualification processes before converting the Lead into an opportunity.

Which three actions should a consultant recommend to meet this requirement? Choose 3 answers

Create retailer and distributor lead processes.

Create a new profile and only assign one lead record type to it.

Add leads to different campaigns based on lead type.

Create Status picklist values specific to each lead type.

Create distributor and retailer lead record types.

29. An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high level processes the business. CK plans to use the diagram to show the context of a new process within the overall business whole.

What should the admin create to meet this requirement?

Capability Model

Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram

Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram

Value Stream Map

30. Cloud Kicks (CK) has just completed its initial Sales Cloud implementation. The leadership team at CK wants to improve the rate of user adoption,

What should the consultant recommend?

Add an Approvals process to the Opportunity object to enforce data standards.

Conduct a requirements workshop to gather user stories.

Create a report to track the login rate over the last 7 days.

Create a Slack channel to gather and discuss feedback from users.

Page 4 of 5

31. Cloud Kicks (CK) has implemented different sales stages across its varied product lines.

CK wants to deploy Collaborative Forecasting to all sales users.

Which two statements should a consultant consider when enabling forecasting? Choose 2 answers

Opportunity Splits must be enabled at the same time.

Multiple Forecast Types must be created and activated.

A Single Category or Cumulative Forecast Rollup should be defined.

The Forecast tab should be visible to easily view the forecasts.

32. 1.CORRECT TEXT

Cloud Kicks (CK) frequently works with contractors for marketing focus groups.

These contractors change companies often, and CK wants to retain its company history through Accounts.

What should the consultant recommend?

33. A Cloud Kicks sales team based in the U.S. wants to grow market share in Australia. The company has multicurrency enabled and has added the Australian Dollar as an available currency.

How should the consultant allow the sales team to report on Australian deal values in U.S. Dollars (USO)?

Set each sales user's default currency to the Australian Dollar.

Enable parenthetical currency conversion.

Create a formula field to perform a currency calculation.

Use USD for Australian Opportunity currencies.

34. Multiple sales reps work together to close opportunities at Good Kicks. Management needs to know how much each sales nap receives on opportunities they dose to maintain accurate quota reports.

Which solution should a consultant recommend to meet the requirement?

Set the organization-wide sharing default for the Opportunity object to Private.

Create custom fields on the Opportunity object for sales reps to enter a credit percentage.

Enable Opportunity Spats and add the Opportunity Splits related list to Opportunity page layouts.

Enable Opportunity Team Selling and create a report grouped by Opportunity team member.

35. The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to see how the new processes will work. CK's process is complex and requires multiple slides.

What should the consultant design to give CK this high-level view?

SIPOC Map

Value Stream Map

Capability Model

Universal Process Notation

36. The Cloud Kicks team needs to quickly look up contacts, accounts, and opportunities and easily log calls from their mobile phones. Due to limited coverage in certain geographic areas, the team wants access to customer information while out of the office and when they are without an internet connection.

Which two steps should the consultant recommend? Choose 2 answers

Enable Salesforce Inbox.

Enable caching and Offline Edit.

Enable Mobile SD

Download the Salesforce mobile app.

37. During the Discovery phase of a project, which three steps should a consultant complete to prepare for a successful engagement? Choose 3 answers

Create implementation plan.

Establish project goals.

Define sales processes.

Define success metrics.

Set project milestones.

38. Cloud Kicks (CK) has just started selling its products internationally. Management wants Salesforce Opportunities and forecasting to reflect the respective currency of CK's prospects which include the U.S. dollar, euro, British pound, and Japanese yen.

In which two ways will this impact the existing CK price book? Choose 2 answers

Each user can select their personal currency.

Opportunities to multinationals can induce more than one currency.

Each currency requires its own custom price book

Every currency price needs to be added to all of the products in the standard price book.

39. The sales department at cloud kicks is growing quickly. New sales executives should prioritize interacting with existing contacts who are decision makers and influencers to further the business relationship.

Which solution should the consultant recommend?

Use Contact roles on the Opportunity object.

Add a contact lookup Meld to the Opportunity.

Add a multi-select picklist field on the Opportunity object.

Use a junction object between the Opportunity and Contact.

40. The sates manager at Cloud Kicks has proposed that the consultant one large Discovery meeting with 250 employees who use Salesforce currently to gain information to improve adoption.

What are the three efficient approaches the consultant could recommend to the sales manager? Choose 3 answers

Arrange multiple sessions with small groups of employees.

Send a survey to all employees asking for a list of desired changes.

Ask management to select which employees should participate In sessions.

Ask all employees to email their ideas and feedback to the consultant.

Meet with a large group of employees to listen to their feedback.

Page 5 of 5

41. The VP of sales at Good Kicks wants to know the percentage of opportunities in a certain stage that were eventually closed won.

Which two steps should a consultant take to create a solution? Choose 2 answers

Enable Feed Tracking.

Create a roll-up summary formula.

Update a custom field using automation.

Create a report and dashboard.

42. A Consultant is configuring Einstein Forecasting to help the sales team predict how much they will sell by the end of a forecasting period.

Which two considerations should the consultant keep in mind to ensure that predictions are displayed? Choose 2 answers

Predictions are based only on the standard close date and Amount fields.

Predictions are only shown when at least 12 months of Opportunity data exists.

43. Cloud Kicks requires its sales associates to record all customer interactions within Salesforce.

Which sales metric can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy?

Close Rate

Renewal Rate

Forecast Accuracy

Activity Tracking

44. Universal Containers' sales operations team needs to provide visibility on sales pipeline changes on a monthly basis.

How should the consultant meet this requirement?

Create an Opportunity History report for open pipeline Opportunities in a given date range.

Create a custom pipeline date range field and display it on the Forecasting tab.

Create a sales pipeline dashboard that includes filters for Opportunity date ranges.

Create training an how to use date filters on reports to compare pipeline for different date ranges.

45. Which two considerations should be made when deploying dynamic dashboards? Choose 2 answers

Dynamic dashboards must be manually refreshed.

Dynamic dashboards allow all users to view data as any user.

Dynamic dashboards must be saved in public or shared folders.

Dynamic dashboards require users to follow each component.

46. The admin at Universal Containers is attempting to retire a Product, but they are receiving an error because the Product is associated to an Opportunity.

What should the consultant recommend to resolve the issue most efficiently'

Remove the related Product from all Opportunities and Quotes.

Archive the Product or Price Book and each related Price Book entry.

Edit the Product record and uncheck the Active field.

Create a Flow to automatically delete the Product from the Price Book.

47. Cloud Kicks (CK) wants to implement sharing rules.

Which three considerations should the consultant explain to CK? Choose 3 answers

CK can expand access beyond the organization-wide default levels with sharing rules.

Organization-wide defaults must be Public Read Only or Private to create sharing rules.

Sharing rules apply only to new records that meet the definition of the source data set.

When a sharing rule is deleted, the sharing access created by that rule must be manually removed.

When multiple sharing rules are assigned, the user is assigned the least restrictive access.

48. Organization-wide default settings for Account is set to Private at Cloud Kicks- Users are unable to see each others accounts.

When a Salesforce admin assigns User A as the owner of an opportunity related to User B's account, which additional access will User A gain?

User A will have Read-Write access to the opportunity's Account and its related contact records.

User A will have Read-Only access to the opportunity's Account record.

User A will have Read-Only access to the opportunity's Account and its related contact records.

User A will have Read-Write access only to the opportunity's Account record.

49. Universal Containers has four product lines, each with its unique sales cycle. Once the prospect is qualified, the sales reps should follow the product-specific sales cycle.

Which two actions should a consultant recommend to meet these requirements? Choose 2 answers

Implement sales processes that map to each Opportunity record type.

Create Opportunity record types for each product line.

50. Cloud Kicks has an integration between the data warehouse and Salesforce. The VP of operations wants to synchronize customer data between the systems.

What should the consultant recommend to ensure data integrity?

Set up an External ID field on the Account object with Read only on the field security settings for all profiles except the admin profile.