Pass Your Exam To Become A Salesforce Field Service Consultant

test2022-09-30T06:43:06+00:00

Desire to become a Salesforce Field Service Consultant? Successful completion of the Salesforce Certified Field Service certification exam helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service community. To pass the Salesforce Field Service Consultant exam on the first try, you must have accurate syllabus information and an excellent study guide. FreeTestShare 100 percent genuine Field Service Consultant dumps give you in-depth knowledge and ensure you to pass your Salesforce Certified Field Service Consultant exam successfully.

To put your skills to the test, try free practice questions!

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1. Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician

How should consultants meet these requirements?

Work order will have multiple service appointments. Each service appointment will be linked to the asset

Each account will have a service appointment that will represent the work to be done at customer site

Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

Each asset will have a service appointment that will represent work order needed each machine

2. some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them

How should a consultant provide access to FSL mobile app?

Assign a permission set

Modify the user profile

Update the public group membership

Modify the user record

3. A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.

Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians? Choose 2 answers

Reshuffle

Group Nearby

Resource Schedule Optimization

In-day Optimization

4. a customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.

Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur? Choose 3 answers

The same resource and same day fields appear on the service appointments page layout.

The complex work visual force page is added to the service appointments page layout.

A dependency has been created between the two appointment and the start time are the same.

The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.

The dependency type is set to start after finish and day on the service appointment in the dependency.

5. Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Enable Drip-feed to dispatch the next appointments.

Shuffle daily work manually via the Gantt.

Leverage Resource Schedule Optimization.

Configure the Auto Dispatch scheduled job.

6. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement?

Entitlement Templates

Entitlements

Work Types

Work Order Record Types

7. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.

How should the Consultant meet these requirements?

Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

Each Asset will have a Service Appointment that will represent the work needed for each machine.

Each Account will have a Service Appointment that will represent the work to be done at the customer site.

Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

8. A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.

How can the Dispatcher update the Service Crew to meet those requirements?

Edit the Service Appointment and add a new Service Resource.

Update the Service Crew on the Service Appointment's Work Type.

Use the Crew Management tool to add Service Resources to the Crew.

A Create a new Service Appointment with a different Crew.

9. Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action.

What should a Consultant recommend to achieve this requirement?

Update the Service Appointment Status field.

Update the Service Appointment field "In Jeopardy."

Update the Service Appointment Chatter feed.

Reschedule the Service Appointment for later.

10. A Consultant is helping Universal Containers define its mobile approach.

Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?

Support service processes with custom Lightning Components

Visibility of Technicians with geolocation tracking

Access to Lightning Knowledge articles

Manage mobile fields available through configuration

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11. Universal Containers’ DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time.

What will help reduce DSO?

Require Technicians log all non-billable hours.

Require customer signature on billable Work Orders

Require approval on all Installations.

Require Technicians sign-off on Work Orders.

12. What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

Utilize Schedules Jobs from the Field Service Admin app.

Enable Notifications in Field Service Settings.

Utilize Triggers to send emails to relevant users.

Enable Push Notifications in the Service Console app.

13. Northern trail outfitters (NTO) asks its clients for feedback on every service visit.

NTO wants to dispatch the appropriate technicians based on customer feedback.

What are two ways the consultant can meet this requirement? Choose 2 answers

Configure and add excluded and required required resource business objectives to scheduling policies.

Configure customer preferences on the service resource record.

Configure resource preferences on the account or work order.

Configure and add excluded and required resource work rules to scheduling policies.

14. An extreme whether situation impacts both the volume of work and number of available resources at universal container

Which approach should a consultant recommend to realign available resources with open work?

Resource Schedule optimization

Global optimization

Emergency scheduling

Customer first scheduling

15. When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer

Which process should the consultant use to meet the requirements?

Add the resources as a required resource on the contact

Add the resources as a required resource on the work order

Add the resources as a required resource on the asset

Add the resources as a required resource on the account

16. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers.

What should a Consultant recommend to offer appropriate appointment booking windows?

Service Due Date

Customer Working Hours

Customer Entitlement

Service Urgency

17. universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.

What should a consultant utilize to meet this requirement?

Work order record types

Entitlements

Work types

Entitlement templates

18. A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.

Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

Create a new user territory associated with the Service Territory and dispatcher.

Configure and run the User Territory Sharing Job in Field Service Settings.

Assign a new user territory and add each of the assigned service resources.

Add the resources assigned to the Service Territory's Member related list.

19. Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.

Which license types and quantities should the consultant recommend?

100 contractors 100 contractors

25 contractors 75 contractors 25 contractors

25 contractors 100 contractors

20. A Technician is onsite where there is no connectivity and is required to capture the customer’s signature.

What is the appropriate order of operations as the Technician goes back online?

Deliver Service Report, capture signature, update records, sync device.

Capture signature, sync device, update record, deliver Service Report.

Deliver Service Report, update record, sync device, capture signature.

Capture signature, update record, sync device, deliver Service Report.

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21. Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.

Which permission set license should be assigned to the Call Center Agents?

F5L Dispatcher License

FSL Resource License

FSL Admin License

FSL Agent License

22. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.

Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly? Choose 2 answers

Set the Service Appointment to Dispatch in Field Service Settings.

Enable Drip Feed Dispatching in Field Service Settings.

Set the Number of Services to Drip Feed on the Service Territory.

Enable Sharing of Dispatched Service Appointments.

23. Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments.

How should a Consultant recommend implementing statuses to support these different user groups?

Configure Status Transitions based on Resource Type.

Limit Status Transition based on Profile.

Allow Status Transitions based on Role.

Block Status Transitions using a Validation Rule.

24. Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.

What are two ways s consultant can configure maintenance plans to meet the

requirement? Choose 2 answer

Auto-generate work orders with a 14-day Generation timeframe.

Associate a required skill called site visit to a maintenance plan.

Auto-generate work orders with a 14-day Generation horizon.

Associate a work type called site visit to a maintenance plan.

25. A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.

Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently? Choose 2 answers

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

26. Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team.

What Configuration will support this requirement?

Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

27. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.

How should the solution be configured to ensure technicians can access relevant Knowledge articles?

Create a quick action on the work order to search the Knowledge base.

Attach the relevant articles to the work order or work order line items.

Update the Service Appointment page layout to include the Articles related list.

Add the Knowledge Lightning component to the Field Service mobile app.

28. universal containers has customers who have previously negotiated pricing on some products.

Which price book structure should a consultant recommend when considering the implications of pricing on work orders?

Utilize a custom global price book and add all products as price book entries

Utilize a custom global price book and add price negotiated products as price book entries

Create customer specific price books and add all products as price book entries

customer specific price books and add only price negotiated products as price Create book entries

29. What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

Service Objectives and Work Types

Service Objectives and Work Rules

Service Levels and Work Rules

Service Contracts and Service Levels.

30. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.

How should a Consultant implement the requirement?

Create the individual Technicians as Service Crew Members.

Set the individual Technicians as Capacity-Based Service Resources.

Set the Contractor Manager as a Capacity-Based Service Resource.

Create the Contractor Manager as a Crew Service Resource.

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31. When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

32. universal container provides maintenance and emergency services to its customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete

Which features should a consultant use to reduce and increase technician productivity?

Resource schedule optimization

Reschedule appointment

Fix overlaps

Fall in schedule

33. Universal containers (UC) wants to deploy knowledge to its field team.

How should UC ensure its technicians can access knowledge articles offline?

Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

Use work types to assign associated articles to work order.

Create a custom Mobile App that syncs articles based on service appointment assignments.

Write a workflow that associates articles to work orders based on a picklist on the work order.

34. Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.

How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

Create a recurring Service Appointment.

Use the Resource Availability Rule.

Use appropriate Resource Operating Hours.

Create Resource Absences every day.

35. At universal containers the service territory member’s time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?

Add one hour to the start and end times on the service territory.

Add one hour to the start and end times on the service territory member’s operating hours.

Change the time zone on the service territory member’s user record to match the service territory’s time zone.

Subtract one hour from the start and end times on the service territory.

36. Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

Color Palettes

Gantt

Gantt Map

Appointment List

37. the dispatcher at universal containers wants wants to schedule service appointment from the dispatch console while taking the scheduling policy into consideration

Which three options are available to dispatchers?

Select the service appointment from the list, user the "change status" action and "dispatch"

Select the service appointment from the list and the "schedule" action

Select multiple service appointment from the list and bulk schedule them

Select a service appointment from the list, use the "candidates" action, and select the best time slot

Select a service appointment from the list, use the "edit" action and allocate the Resources

38. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.

In which two ways should the Consultant define Operating Hours to meet this requirement? Choose 2 answers

The Maintenance Plan for the Account

The Due Date of the Service Appointment

The Time Slots for Appointment Booking

When Service Resources are available for work

39. each container consists of multiple parts that are tracked by assets records.

Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges

How should consultants configure the field service lightning to track the work performed?

Create a work to type automatically create relevant line time for each asset

Create a work order and work order line item for each asset being serviced

Create a work order for all assets being serviced and work order line item for each product consumed

Create a work order for each asset being serviced

40. Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date.

How can these certifications be manager on the Resource?

Add the Resource Skill and track certification using reminder.

Add the Resource Skill and create Absence once expired.

Add the Resource Skill as Time Phased.

Add the Resource Skill and remove from the Service Territory once expired.

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41. Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.

How would a Partner user update the Work Order record from a mobile device?

Field service mobile app

Salesforce mobile app

Work Order records cannot be updated on a mobile device

Salesforce Touch

42. universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.

How should the Consultant meet this requirement?

Add product to the products required related list on the asset object

Add product to the products required related list on the work type object

Add product to the work order products related list on the work type object

Add product to the work order products related list on the asset object

43. The org-wide default sharing for a service appointment is set to be private

If service appointment is cancelled, which users will have visibility to record?

Assigned resources, owner of service appointment and member of user territory

Assigned resources, owners of service appointment and member of service territory

Owner of service appointment and member of service territory

Owner of service appointment and member of user territory

44. What are the two benefits of using field service lightning apps instead of Salesforce mobile apps? Choose 2 answers

Agents view of upcoming service appointment

Offline access to flow

Native customer signature capture

Customized navigation menu

45. Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order.

Which three should a Consultant set up in order to achieve this requirement?

Create Account-wide Discounts.

Apply Promotion to the Work Order.

Apply Price Book to the Work Order.

App Create Products and Price Book Entries.

Create Work Order Line Items with Products.

46. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.

What should a Consultant recommend to meet this requirement?

Post to the Service Appointment Chatter feed.

Change the Status field on the Service Appointment.

Adjust the Scheduled End field on the Service Appointment.

Update the In Jeopardy field on the Service Appointment.

47. Universal container provides multiple service types (i.e installation, maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.

Which two configurations should a consultant implement to meet the requirements?

Use work type with required skills

Assign the appropriate skill to resource

Select the relevant work type for each resource

Create a multiple work order line per service

48. Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment.

How should a Consultant recommend implementing this feature?

Create CSS in the Dispatcher’s Console.

Add Fields on the Page Layout.

Use Lookup Fields.

Configure Field Sets on the Service Appointment.

49. The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy into consideration.

Which three options are available to the Dispatcher? Choose 3 answers

Select a Service Appointment from the list, press the “Edit” action and allocate the Resource.

Select a Service Appointment from the list and press the “Schedule” action.

Select multiple Service Appointments from the list and bulk schedule them.

Select a Service Appointment from the list, press the “Candidates” action, and select the best time slot.

Select a Service Appointment from the list, press the “Change Status” action and “Dispatch.”

50. Technician often need to generate reports in customer language

Which configuration should the consultant recommend to meet the requirements?

Update the language of the current user

Update the default language of the organization

Add the language field to the contact page layouts

Add the service report language field to the work order page layout

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51. universal container UC want to track the asset lifecycle when equipment has been snapped out

What should a consultant recommend to meet this requirement?

Add the field history tracking related list to the assets page and configure the asset relationships object

Add the related asset related list to the asset page and configure the product request object

Add the related asset related list to the asset page and configure the asset relationships object

Add the field history tracking related list to the asset page and configure the product request object

52. A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day

How should the dispatcher update the service appointment?

Create the report to identify the service appointment in the area of notified service resources.

Configure a new scheduling policy to change service appointment

Push reschedule notifications to service service resource using the field service lightning mobile app

Create a map polygon of affected area to select service appointment for rescheduling

53. Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

Scheduled start, scheduled end

Actual start, actual end

Earliest start permitted, due date

Arrival window start, arrival window end

54. Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.

Which two customizations should the Consultant recommend to meet this requirement? Choose 2 answers

Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASA

Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.

Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

55. Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.

How should the Consultant meet this requirement?

Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.

Create a Quick Action to create a Work Order Line Item. Add a Quick Action to the Work Order Layout.

Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.

Add the Work Order related list to the account to allow creation of additional line items.

56. Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

Soft Boundaries

Customer First

High Intensity

Emergency Policy

57. the org -wide default sharing for a service appointment Is set to private

If the service appointment is cancelled, which users will have visibility to the record?

assigned resources, owner of service appointment and members of service territory

owner of service appointment and members of user territory

assigned resources, owner of service appointment and members of user territory

owner of service appointment and members of service territory

58. Approximately 70% of Universal Containers’ site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete.

What should a Consultant recommend to streamline the creation of these work orders?

Train Technicians to use Duplicate Work Order feature.

Launch the Work Order Standardization Wizard.

Create a standard set of Work Order Line Items.

Create Work Types for use on Work Orders

59. When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

Create relevant Signature Types and add Signature Blocks to the Service Report Template.

Create two Service Reports and add one Signature Block to each Report.

Create a Flow that adds two Signature Blocks when the Service Report Is generated.

Create two custom fields for the Service Appointment and use Flows to capture each signature.

60. universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console

Which two filtering options should manager use to find the appropriate work order? Choose 2 answers

The dispatcher console MAO and filter the list to show only desired service appointment

The prevention maintenance Gantt and filter the list to show only desired work orders

The dispatcher work order polygons and filters the list to show only desired service appointment

The dispatcher console appointment list and filter the list to show only desired service Appointment

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61. Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer’s install base.

What should a Consultant recommend to track the lifecycle?

Utilize lifecycle Object tracking on Assets.

Utilize Field History Tracing on Assets.

Utilize custom fields for change tracking on Assets.

Utilize a Work Order related list on Assets.

62. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.

How should a Consultant configure this using a single Work Order'

Create a new Service Appointment for each site visit.

Create a new Child Work Order for each site visit.

Create a new Product Consumed for each site visit.

Create a new Work Order Line Item for each site visit.

63. how should the consultant recommend visualizing the highest revenue generating

service appointments on the Gantt?

Add the relevant field to the field set.

Use map report layers.

Color code using Gantt palettes.

Create a Gantt action to highlight.

64. Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete.

How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

Use Workflow to close the Case when all Work Orders are closed.

Use Process Builder to close the Case when all Work Orders are closed.

Use Workflow to close the Case when the Work Order is dispatched.

Use Process Builder to close the Case when the Work Order is created.

65. One of the products sold by Universal Containers requires quarterly service appointments.

Which feature should a Consultant use to meet this requirement?

Define a repeating Work Type.

Implement Path for Work Orders.

Build a Process for Service Appointments.

Configure a Maintenance Plan.

66. Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off.

Which three options are available through configuration in Field Service Lightning?

Add additional page to End Section of report.

Add additional field to Address Section of report.

Add additional filed to General Section of report.

Add additional image to Detail Section of report.

Add additional dates in Date Section of report.

67. Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.

Which steps technicians follow to report that a substitute asset is installed?

Mark installed asset as "shipped" - create a new product - relate the product to the asset

Mark installed asset as "obsolete"- create a new product - related the product to asset

Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment"

Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"

68. Upon arrival for the service appointment, technician report a team of people is required to resolve the issue

How can the dispatcher ensure the required resources are assign to the issue?

Create a new work order and assign a crew

Create a new service appointment and assign to crew

Assign the existing service appointment to the crew

Assign the existing work order to crew

69. Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory

Which two scheduling policy changes should a consultant recommend? Choose 2 answers

Includes the match territory work rule

Remove the match territory work rule

Select working location enable primary on the working territories work rule

Deselect working location primary on the working territories work rule

70. Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer’s account.

What should a Consultant recommend to track these work requests?

Cases Only

Cases, Work Orders, and Tasks

Work Orders and Cases

Work Orders only

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71. Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.

Which two sharing options are available for these Service Appointments? Choose 2 answers

A Service Appointment can be shared by clicking Sharing on the record.

The Service Appointment's parent record can be shared with the assigned resource.

Auto-generated scheduled Service Appointments will be shared with resources.

Make the dispatcher the assigned resource on the Service Appointments.

72. Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm.

How can this be achieved?

Use Territory-specific Operating Hours.

Use Customer Operating Hours.

Use Multiple Operating Hours with Slots for each hour.

Use Exact Appointments on the Work Types.

73. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.

What is preventing the drip feed from triggering?

The appointment status is going from Scheduled to Completed.

The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

The default drip feed setting is overriding the drip feed rate on a service territory.

Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

74. A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service.

Which scheduling policy should the dispatcher use

Customer first

Emergency

High intensity

Soft boundaries

75. which two features on the dispatcher console should the consultant use to visualize rules violating service appointments? Choose 2 answers

Gantz

Gantt Map

Appointment List

Color Palettes

76. Org-Wide Default sharing is set to Private in a Salesforce org.

If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory? Choose 3 answers

Accounts

Service Resources

Work Orders

Resource Absences

Work Types