Pass Salesforce User Experience Designer exam with Real Questions

test2022-02-11T08:36:28+00:00

Searching for real questions for Salesforce User Experience Designer exam? Salesforce Certified User Experience Designer exam is for candidates who are aspiring or experienced designers wanting to build and design solutions on the Salesforce Platform. You can get real questions and answers to practice for your User Experience Designer exam which can help you pass your exam easily.

Here we prepared some User Experience Designer practice exams, you may have a try.

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1. Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act, and sound like Salesforce? Choose 2 answers

Full functional components

Blueprints and tokens

In-App Guidance

Guidelines for voice and tone

2. A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time.

Which research methodology should be used?

Qualification

Quantitative

Qualitative

Quantizing

3. A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.

How should the designer ensure the best end-user experience?

Include all potentially useful fields.

Make field labels and API names identical.

Mark all fields as required.

Group similar fields using sections.

4. A UX Designer wants to explore sample code for Lightning components and see how changing to code affects the visual appearance in real time, without deploying any code to a Salesforce org.

Which two resources should help accomplish this? Choose 2 answers

Lightning Design System Website

Local Development Server

Lightning Web Component Recipes App

Develop Center’s Lightning Component Library

5. A UX Designer is going to create a custom app for a new team of service agents.

Which three parts of the user interface could be customized? Choose 3 answers

Tabs within the apps’s navigation bar

Relationship between standard objects

Page layouts of the records

Details to be shown in the records highlights panels

Opportunity lead scoring

6. A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture

Which technique should be used?

User test

cognitive walkthrough

tree testing

card sorting

7. A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.

What should the designer do next?

Tell the customer they need to improve operations before any work can be done.

Log the findings and move forward with presenting possible solutions.

Recommend Field Level Validation to ensure users are entering the correct data.

Conduct a workshop with stakeholders to align on the current state and build consensus.

8. A Development team is not valuing the results of a usability testing session.

How should acceptance of the results be increased?

Include links to best practice artides for each finding.

Invite team members to observe usability sessions.

The Development team can perform script testing.

Create a new prototype to demonstrate improvement.

9. Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners .

Which two point should an Architect consider in this situation? Choose 2 answers

Using a temporary parking lot account to improve performance.

Changing complex role hierarchy can cause a high level of sharing recalculation.

Restricting the organization-sharing configurations to private.

Replacing Account records ownerships massively can cause data skew.

10. Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.

Which types of process map should they produce?

SIPOC Map

High-Level Process Map

Cross-Functional Flowchart

Value Stream Map

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11. The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.

Which two best practices should be considered? Choose 2 answers

Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.

Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.

Create HTML markup and link the SLDS stylesheet via static Resource.

Exhaust the list of available base Lightning component in the component Library.

12. Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.

Which three Salesforce tools should be used to track and measure the adoption of the new process? Choose 3 answers

User Engagement Dashboard and Report

Custom Permission Sets

Salesforce Surveys for user Satisfaction

Visualforce App

Chatter polls

13. Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements.

Which three considerations should be made to improve the visual hierarchy of the page? Choose 3 answers

Grouping proximity and common regions

Scale using relative size to signal importance

Continuity keep all typeface the same size

Proportion, keep all element a similar size

Color and contract, saturation between the elements

14. What are Salesforce core design principles when making design decisions?

Emphasis, Alignment. Consistency, Beauty

Clarity, Efficiency, Consistency, Beauty

Emphasis, Efficiency, Repetition, Proportion

Clarity, Efficiency, Balance, Proportion

15. Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them

Which two salesforce features should be suggested to improve the end-user experience?

Favorite the often used object

add the objects related list to the home page

personalized the navigation bar

create a custom component on a dashboard

16. A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives.

The service representatives work on multiple support cases hour, accessing them via queues, calls, or live chat.

Which console navigation feature would NOT be relevant to the designer recommendation?

More than one detail item can be open at a time.

Multiple subtabs can be beneath a single parent record.

A split list of records and individual record detail can see on the same screen.

Service representatives with lower resolution monitors will have a better user experience.

17. Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.

Which feature should be recommended?

AppExchange Apps

Dynamic Forms

Process Builder

In-App Prompts

18. W UX wants to customer the end user’s Salesforce app experience.

Which two administrator capabilities should be used for mobile navigation menu setup? Choose 2 answers

Tab visibility is dependent on the location of the user.

Different menu configurations can be set for different types of users.

Navigation items are configure in the Salesforce Navigation Setup mode.

Visualforce pages and Lightning pages can be included

19. Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.

Which additional element(s) would be essential?

Training and support planning

User interface planning

Onboarding planning

Voice and tone planning