How To Become a Salesforce Certified Sales Cloud Consultant?

test2022-06-16T08:07:39+00:00

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1. What features of work.com can managers use to help sales representatives meet their quotas? Choose 2 answers

Coaching plans to help the sales rep drive results

Coaching feedback that automatically adjusts the goals

Coaching feed visible to the entire sales teams

Coaching dashboards to monitor progress

2. Universal Containers (UC) has established Sales Ops teams. As part of the sales process, Tasks are used to track all customer interactions. UC wants any available Sales Ops team member to handle these Tasks as soon as possible.

Which Salesforce functionality should the consultant recommend to meet the requirement?

Create Opportunity Teams to manage Tasks.

Leave the Task's Assigned To held bank

Use workflows to create a Task for each team member.

Assign Tasks to a queue to share work efficiently.

3. Cloud Kicks (CK) plans to implement Advanced Currency Management for its Salesforce implementation. CK has Roll-up Summary fields on the Account and Opportunity.

What should CK consider when enabling Advanced Currency Management in its Salesforce org?

Dated exchange rates are used in Opportunity forecasting or currency fields in other types of reports.

Opportunity Roll-up Summary fields will update from the Opportunity Line Item object.

Account Roll-up Summary fields will update from the Opportunity object.

Account cross-object formulas always use the dynamic conversion rate for currency conversion.

4. Northern Trail Outfitters (NTO) has automated the process of creating new account records in salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. NTO is now seeing performance issues when it makes any changes to account sharing rules .

What can NTO do to address the issue without changing its integration?

Ensure that the generic user has not been assigned a role.

Contact salesforce support to add an index to the account object.

Set the organization wide defaults for accounts to public read/write.

Ensure that the generic user has the Modify All Data permission.

5. A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering user cases for Sales Processes.

Which two groups should provide content for the use cases? Choose 2 answers

Sales reps

Executives

Finance team

Sales operations

6. During a Discovery session at Cloud Kicks, a topic is highlighted that

How should the consultant proceed?

Conduct another Discovery session.

Define and submit a change order for the new items.

Revise the timeline for the new items.

Continue work because it is covered by the warranty.

7. The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to see how the new processes will work. CK's process is complex and requires multiple slides.

What should the consultant design to give CK this high-level view?

SIPOC Map

Value Stream Map

Capability Model

Universal Process Notation

8. Cloud Kicks' VP of Technology wants to start using Salesforce for all of the sales teams automation. 70 million records were all migrated from a legacy database to the data warehouse that will be synced with Sales force. Cloud Kicks wants to be able to search and cross-reference records with the original source database .

What should a Consultant recommend to meet this requirement?

Use a custom External ID field and map this to the original record ID value

Use the standard External ID field and map this to the original record ID value.

Use a custom field named External ID and map this to the current record ID value.

Use the standard External ID field and map this to the current record ID value.

9. A consultant is meeting with a nonprofit client for the first time to discuss implementing the Salesforce Nonprofit Success Pack. The client outlines their current processes, including the standard and custom objects they use in Salesforce.

What two topics should the consultant consider during the analyze phase of the implementation? Choose 2 answers

Identify stakeholders and create a project team.

Discuss implementation timelines and potential barriers.

Establish specific topics for end user admin training.

Suggest a new process for gathering lead and campaign data.

10. The sales director does not want users viewing each other's Opportunities, but wants users to check to see that the Account does not already exist prior to creating a new Account .

Which Organization-Wide Default should the Consultant recommend?

Set Account to Public Read/Write, and Opportunity to Private.

Set Account to Public Read Only, and Opportunity to Public Read Only.

Set Account t and Opportunity to Private.

Set Account to Public Read/Write, and opportunity to Controlled by Parent

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11. Cloud Kicks has many customers that regularly renew their "shoe of the month" club membership. The sales representatives use an Account type called "shoe of the month" club for these customers. Sales management wants to use Salesforce to automate repeat opportunities .

What should a Consultant. recommend to meet this requirement?

Develop a lightning Component to set an Opportunity revenue schedule that automatically sets up a new Opportunity for renewal customers when it reaches the closed/won stage.

Develop an Apex trigger for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the closed/won stage.

Configure a Process Builder process for renewal customers that sends a reminder task to the sales representative to create a new Opportunity when it reaches the closed/won stage.

Configure a workflow rule for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the closed/won stage.

12. The operations manager wants to synchronize the customer list from the back office systems with Salesforce .

What should the consultant recommend to ensure data integrity?

Create a webservice connection between the Salesforce instance and the back office system.

Create a unique ID field on the Opportunity object.

Create an Apex trigger to exchange data between the Salesforce instance and the back office system.

Create an External ID field on the Account object

13. Universal Containers' sales operations team needs to provide visibility on sales pipeline changes on a monthly basis.

How should the consultant meet this requirement?

Create an Opportunity History report for open pipeline Opportunities in a given date range.

Create a custom pipeline date range field and display it on the Forecasting tab.

Create a sales pipeline dashboard that includes filters for Opportunity date ranges.

Create training an how to use date filters on reports to compare pipeline for different date ranges.

14. Universal Containers is analyzing data to identify gaps, and wants to know which Accounts with ...opportunities are missing Contacts.

Which feature should a consultant recommend to build this report?

Custom report type

Joined report

Cross filter

Custom filter

15. Northern Trail Outfitters' European and Asia specific sales team have different business requirements on how to create new opportunities. The team must configure a set of geographically-specific fields relevant only to their team as well as common fields that both teams will utilize. Additionally, each team should NOT be able to report on the other's region specific-fields.

Implement field-level security to allow access to fields for the respective regional sales team.

Create a separate page layouts and record types for each of the regional sales team.

Build a custom object with private sharing to capture the additional fields as a separate record.

Utilize Visualforce to build an opportunity page that dynamically checks the user’s region to determine which fields to display.

16. Northern Trail Outfitters plans to integrate with Salesforce and track product shipments from each customers. The tracking information is currently available in a back-end system .

Which set of objects are important for this integration?

Opportunity, opportunity product, custom object shipment status.

Lead, opportunity, product, custom object Cshipment status.

Lead, account, opportunity product, custom object Cshipment status.

Opportunity, opportunity product, campaign, custom object Cshipment status.

17. Which two processes should minimize changes in project scope during the design and build phases, post sign-off, when using a traditional project methodology? Choose 2 answers

Update requirements based on feedback from key stakeholders.

Obtain customer sign-off on the solution design.

Map business requirements to the solution design.

Map solution design documents to system test scripts.

18. Cloud Kicks has started its operations in Europe in addition to the U.S. The company has enabled advanced currency management to support both EUR and USD. Cloud Kicks also has existing roll-up summary fields.

Where are currency related roll-up summary fields supported?

From the Object rolling up to the Opportunity object

From any custom object to the Opportunity object

From the Opportunity line object to the Opportunity object

From the Opportunity object rolling up the Account object

19. The Cloud Kicks team has made a correction in a sandbox environment that needs to be deployed to production as soon as possible. The sandbox and production environments are on two different versions of Salesforce. The fix requires functionality in the sandbox version.

Which action should the consultant recommend?

Deploy from version control before the Salesforce Platform upgrade window.

Deploy changes from the sandbox to production thts weekend.

Deploy the changes from the sandbox to production once both environments are on the same version.

Deploy the changes from me sandbox to production concurrently with the Salesforce Platform upgrade.

20. The Cloud Kicks website Contact Us form creates Leads that need to be followed-up on in a timely manner by the sales representatives. The VP of Sales wants to be notified when the Lead creation date has passed 24 hours and the lead status is still new. The sales representatives would also like a list to follow up .

Which two actions should the Consultant perform to create a solution? Choose 2 answers

Create a process builder process to send an email.

Create a Lead escalation rule for "Lead created date NOT equal to TODAY" and "Status equals new"

Create a dynamic report for sales representatives to subscribe to.

Create a publisher action on Lead.

Create a Lead list view filtered for "Lead created date NOT equal to TODAY" and "Status equals new".

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21. Sales managers at Cloud Kicks need to visualize all open opportunities based on the location of the related Account.

Which solution should a consultant recommend?

Using Tableau CRM, import a data lens with the State and City for all opportunities.

Enable Location Services and add the Account Address field to the Opportunity page layout.

Create a dashboard that uses a report grouping opportunities by Account.

Using Salesforce Maps, configure a Data Layer showing open opportunities.

22. Northern Trail Outfitters (NTO) wants to record information about its conferences and attendees. Some customers attend multiple NTO conferences .

What should the consultant recommend if NTO desires to present this data on the contact layout using the standard configuration?

Utilize Campaigns for conferences and a custom object to record attendee information

Create a custom object for conferences and a custom object to record attendee information

Create a custom object for conferences and a custom lookup field to conferences on Contacts

Utilize Campaigns for conferences and add Campaign Members to record attendee information.

23. Cloud Kicks wants to measure the impact of its recent Sales Cloud implementation upon completion.

How should a consultant meet the requirement?

Provide a customer satisfaction survey.

Demonstrate new functionality.

Establish KPIs.

Evaluate user adoption.

24. Cloud Kicks has recently migrated from Salesforce for Outlook to Lightning Sync. While migrating, Salesforce for Outlook hasn't been disabled for Lightning Sync users. There are some conflicting settings in both Outlook configuration and Lightning Sync configuration .

What happens as a result if there are any conflicts?

Salesforce gives preference to Lightning Sync settings

Salesforce stops the sync and reports the errors

Salesforce gives preference to Salesforce for Outlook settings

Salesforce gives preference to Salesforce permission settings

25. Northern Trail Outfitters has two products that each have a unique sales methodology. Some of the sales stages are shared between methodologies, the rest are exclusive to only one of the sales processes .

Which three components should be configured to support two unique selling methodologies, even when a few of the sales stages overlap between the two? Choose 3 answers

Two record types

Two sales processes

Two page layouts

One set of opportunity stages

Two sets of opportunity stages

26. Cloud Kicks is concerned that the sales team is taking longer to close Opportunities each month is comparison to the same time last year. The VP Sales wants to determine the number of closed deals on a monthly basis and compare the month-over-month results .

Which two actions should the Consultant take to create a solution? Choose 2 answers

Schedule an analytic snapshot of the Opportunity object to run monthly.

Create a custom Opportunity report using custom formula fields for the stage closed/won.

Create a dashboard component; schedule the dashboard to refresh monthly.

Create a report based on the Opportunity snapshot.

Schedule an analytic snapshot of the Opportunity history object run monthly.

27. Northern Trail Outfitter wants to implement a Partner Community to help manage an extensive distributor and reseller partner community. The consultant is setting up partner users .

What are two considerations for this step in the process? Choose 2 answers

Partner users are associated with the same set of profiles as internal users.

The sharing model should be re-evaluated when the Partner Community is enabled.

Partner user can own account and opportunity records in salesforce.

Partner users CANNOT receive emails generated through workflow actions

28. Currently at Cloud Kicks, the Lead Source field is used to track what event a lead

originated from. The Marketing Director requested a report that shows every event a lead has attended .

Which standard Salesforce functionality can a Consultant recommend?

Create a custom field to track the second event a Lead attends

Implement Campaigns to track events and define a Campaign Management process

Configure a custom Events object and relate it to the Load object

Update the Lead Source field to the most recent event a lead has attended using process builder

29. Universal Containers (UC) does business with a Contact associated with a specific Account with the Contact Role of executive. The Contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to the Contact on both Accounts.

What should the consultant recommend?

Create a new Contact record for the Contact related to the nonprofit Account

Select Allow users to relate a Contact to multiple Accounts in Account

Change the Contact record type to multi-account

Create a new lookup field on the Contact record to associate the executive to the nonprofit.

30. Universal Containers is migrating data from a legacy system into Salesforce.

Which two considerations should a consultant take into account when importing Campaign Members? Choose 2 answers

Leads, Contacts, and Business Accounts can be Campaign Members.

The Marketing User feature license must be assigned.

The Campaign ID is required in the import file.

The Status of the Campaign Member is optional.

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31. Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region of the office on holiday .

Which best practice should the Consultant recommend to overcome this obstacle?

Talk to the manager of that region and tell them how important training is and that they should come.

Move trainining for all users to the following week and communicate the change.

Run the training as planned and record it so the other users can watch the video.

Set up training session for just the European region and run the scheduled training.

32. What should a consultant recommended to show a dashboard with forecast by product family with quotas?

Build a joined report with closed opportunities, forecasting items and quotas

Customize quotas with product report, and add necessary fields

Build a custom report type with forecasting quotas and forecasting items

Create an analytic snapshot to capture the opportunity forecast

33. Cloud Kicks uses a custom object named GumShoe. GumShoe is the child in a master-detail relationship with the Opportunity object. Staff members use this object to create requests for supporting research. They want to easily generate new GumShoe records from their phones by using the Salesforce Mobile App .

What should a Consultant recommended to meet the requirements?

Create a Quick Action.

Create a Lightning Component for mobile.

Create a custom hyperlink to a related list.

Create a custom Process Builder process.

34. What is the capability of Data.com Clean? Choose 3 answers

Accounts must be cleaned before cleaning contacts, but leads may be cleaned either before or after cleaning accounts

Individual records can be manually compared side-by-side with matched Data.com records and updated field-by-field.

Data.com can be configured to run automated clean jobs to flag field differences and automatically fill blank fields

Data.com Clean can be used with salesforce.com person accounts and business accounts

Accounts, contact, and lead records can be selected from a list and cleaned all at once.

35. The Salesforce administrator for Cloud Kicks needs to set sales quotas for all sales representatives .

Which three solutions should the Consultant consider? Choose 3 answers

Use the API

Enable Forecast Quotas from Setup.

Add a record to the quota object.

Update the sales quota field from the opportunity record.

Use Data Loader

Add a record to the Quotas related list from the user record.

36. Universal Containers (UC) wants to make It eas.er for sales reps to log their customer interactions, _ and events, directly from their email and calendar applications. UC wants to report on these activates Salesforce.

What are two capabilities of Outlook and Gmail Integration tools? Choose 2 answers

Sync non-recurring events between Microsoft or Google Calendar and Salesforce.

Associate emails with records in Salesforce from Outlook or Gmail.

Report on contact data as it exists In Outlook or Gmail.

Sync recurring events created in the Salesforce mobile app with Microsoft or Google Calendar.

37. Northern Trail Outfitters is migrating from its legacy campaign and email management system to Salesforce and wants to ensure that its email templates are retained .

What should be recommended for a successful migration?

Enable Email to salesforce before sending email templates to salesforce

Manually recreate the email and mail merge templates in salesforce

Enable Email-to-case and use Import Wizard.

Create an email template change set or use the Lightning Platform.

38. A consultant it working with Cloud Kicks (CK) on its initial Sales Could implementation. CK wants its sales reps to be able to use Sales Cloud to track accounts, contacts, and opportunities before its global conference in 4 months.

What should the consultant recommend to meet the requirement?

Set obtainable metrics, goals, and milestones for the deadline.

Deploy the Salesforce mobile app to the team prior to the event.

Reschedule the event to ensure functionality is complete.

Implement additional features to make the team more productive-

39. Cloud Kicks (CK) wants to migrate data from its existing enterprise resource planning (ERP) system to CK wants to organize its data using the unique ID that is a number type in the ERP.

What should the consultant recommend to meet the requirement?

Map the ERP unique ID to a custom external ID unique number field.

Create a text field and insert the ERP unique I

Use the ERP unique ID as the Salesforce I

Create an external ID unique number field in the ERP labeled ERP unique I

40. Cloud Kicks wants to allow a single view of Contacts that belong to the same Account Hierarchy chain .

How should the Consultant meet this requirement?

Navigate to the default Contact Hierarchy Lightning Component on the parent Account.

Create a report to display all related Contacts

Navigate to the Account hierarchy page to view all related Contacts

Enable the View All Child Contacts feature

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41. Universal Containers recently implemented Sales Cloud. Stakeholders want insights into how logging interactions with customers impacts the number of won sales deafs.

Which report should the consultant create to meet the requirement?

Closed Won Opportunities by Account

Closed Won Opportunities with Activities

Closed Won Opportunities by the sales team

Closed Won Opportunities with Recommendations

42. The Marketing Director at Cloud Kicks has requested that a form be added to the company website to capture new lead contact information and the Primary Product they are interested in. Once submitted, a lead should receive an email tailored to the Primary Product they selected. The lead record should also be assigned to the correct owner for that Primary Product .

Which three steps are required to create an efficient solution? Choose 3 answers

Leverage a Lightning Component that collects the information and routes it

Create a lead owner field on the product record to use for assignment.

Create a Visualforce page that includes both standard and custom fields.

Configure lead assignment rules to route leads to the correct owner.

Create email templates for each Primary Product with corresponding email response rules.

Generate a web-to-lead form that includes both standard and custom fields.

43. Northern Trail Outfitters (NTO) attributes a decline in profit to an excessive number of discounts on opportunities .

Which two actions can NTO request to monitor and control opportunity discounting? Choose 2 answers

Create a customer roll-up summary field to calculate the average product discount for each customer

Run a report on opportunities showing list price and discounted price.

Limit the number of discounted products that can be added to an opportunity

Ensure that sales management approves discount requests for each opportunity

44. The VP of Sales at Cloud Kicks wants to automate the process of reassigning Accounts when the Account owner gets transferred to a different team or region. The VP wants reassignment to be based on the Account status and confirmation that the new Account owner is informed of their new Account inheritance .

Which two strategies can the consultant use to design the solution?

Use Process Builder for capturing Account details, define Account assignment rules to reassign the Account to new owner based on status, and send an email regarding Account inheritance.

Use Process Builder for capturing Account details, design workflow rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

Use Flow Builder for capturing Account details, design an element to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

Use Process Builder for capturing Account details, design an nodes to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

Use Flow Builder for capturing Account details, define Account assignment rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

45. In order to increase and promote adoption, sales management at Cloud Kicks wants sales representatives to follow Opportunities they create .

Which two actions should the Consultant recommend to create a solution? Choose 2 answers

Turn on the Chatter feed settings that enables stage notifications to opportunity owners

Create a report with newly created Opportunities and have sales management subscribe to the report

Turn on the Chatter feed settings that enable users to automatically follow records that they create

Use Process Builder with an Action Type of Follow Chatter when a record is created or edited

46. In order to increase and promote adoption, sales management at Cloud Kicks wants sales representatives to follow Opportunities they create .

Which two actions should the Consultant recommend to create a solution? Choose 2 answers

Turn on the Chatter feed settings that enables stage notifications to opportunity owners.

Create a report with newly created Opportunities and have sales management subscribe to the report.

Turn on the Chatter feed settings that enable users to automatically follow records that they create.

Use Process Builder with an Action Type of Follow Chatter when a record is created or edited.

47. Universal Containers uses a web-to-lead form to collect leads from its corporate website.

Sales representatives want to prioritize their time on high-quality leads.

Which option should the consultant recommend?

Enable Sales Cloud Lead Scoring.

Create a list view to filter leads with a Lead Source of "Web."

Create a dashboard to locate and track high quality leads.

Validate data entered in the web-to-lead form.

48. Northern Trail Outfitters has a lead qualification team that does the following:

• Qualifies opportunities

• Converts lead into opportunities During lead conversion, the new opportunity must be assigned to the account owner .

What should be created in order to meet this requirement?

A workflow on the opportunity

An assignment rule on the account

A trigger on the opportunity

An assignment rule on the opportunity

49. Cloud Kicks wants sales representatives to be able to share key documents directly with customers who are not Community users .

Which Salesforce feature satisfies this requirement?

CRM Content

Chatter Links

Documents

Attachments

50. Northern Trail Outfitters (NTO) is planning to implement salesforce sales cloud to support its professional services division. The NTO sales team wants to easily see customer purchasing activity on account, contact, and contract detail pages .

What should a consultant recommend to meet this requirement?

Create a global publisher action to view all customer purchasing activity

Enable the orders object in salesforce to track customer purchases

Enable salesforce console for sales to see customer purchasing activity

Create a custom object related to the account, contact and contact objects.

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51. Northern Trail Outfitters' partners need the new quoting functionality that was recently implemented for sales representatives .

What should be recommended?

Create a custom quote object to capture partner quotes on opportunities separate from non-partner quotes.

Grant partner access to quotes and add the quotes related list to the partner opportunity page layouts.

Update the partner sales process to include stages for managing and submitting partner quotes.

Enable quotes and content in the Partner Communities to allow partners to store their PDF quotes.

52. Sales Manager at Cloud Kicks need to show reports and dashboards with opportunity forecast by Product family with team quotas .

Which solution should a Consultant recommend?

Configure quotas with a product report and add necessary fields.

Create a joined report with closed Opportunities, forecasting items, and quotas.

Create a custom report type with forecasting quotas and items.

Configure an analytic snapshot to capture the Opportunity forecast and quotas.

53. A consultant is preparing for a Sales Cloud deployment at Universal Containers.

Which two best practices should the consultant follow to make user training effective? Choose 2 answers

Choose one training modality to simplify the user experience.

Conduct hands-on training for users in production.

Provide user training based on relevant business scenarios.

Include a user training milestone in the implementation plan.

54. The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team.

What should the consultant consider when evaluating Person Accounts?

Enabling the Person Accounts feature is Irreversible.

Enabling Person Accounts requires a Public Read/Write sharing model

Person Account records only count toward Account storage.

The Person Account object must have at least two record types.

55. Northern Trail Outfitters (NTO) sells two product lines that each use a distinct selling methodology. Additionally each product line captures different information that is used to sell the products .

What should a consultant recommend to support selling the two product lines?

Create two sales processes and two page layouts, assign them to two different opportunity record types for each product line

Create two page layouts and two sales processes, assign them to the respective product lines to collect relevant information.

Create one page layout, two sales processes, and validation rules to capture relevant opportunity information

Create two page layouts, one opportunity record type, and one workflow rule to assign the correct page layout to the record type.

56. Cloud Kicks manages its sales pipeline using Salesforce. When an opportunity moves to the closed/lost stage, the company wants to enforce that the expected revenue value be $0 in reports and dashboards.

Which solution should a consultant recommend to meet this requirement?

Define an approval process to set the expected revenue field to $0 when the opportunity stage Is closed/lost.

Define a Process Builder process to set the forecast category to omitted when the Opportunity stage Is closed/lost.

Ensure there Is a dependency between stage and forecast category picklists to enforce the closed value for closed/lost stages.

Create a validation rule to verify the forecast probability for closed/lost opportunities is 0% and omit the forecast category for closed/lost.

57. Cloud Kicks frequently has multiple sales representatives that collaborate on an Opportunity and needs Salesforce to allocate credit to each sales representative in order to track against a sales quota .

Which Salesforce feature satisfies this requirement?

Opportunity splits

Account teams

Public Groups

Opportunity Teams

58. Cloud Kicks maintains two lines of business: individual sales and franchise sales. the sales cycle for franchise sales is more complex and involves more stages than the individual sales cycle .

Which three action should the Consultant recommend to create a solution? Choose 3 answers

Configure different sales process for each line business.

Assign different page layout to each record type.

Assign different sales processes to each page layout.

Configure different record types.

Configure different sales process to each page layout.

59. Northern Trail Outfitters (NTO) wants to boost the importance of its sales stages and their role in NTO's sales methodology; they also want to enhance the precision of their sales forecast .

How should the steps in the sales process be mapped so NTO's requirements are met?

Map sales probability values to forecast categories; assign sales stages accurate percentages

Map opportunity stages to forecast categories; assign accurate probability to each stage.

Map appropriate sales stage to opportunity stage; assign accurate forecast probability

Map forecast probability to opportunity probability; assign appropriate sales stage

60. Northern Trail Outfitters (NTO) has configured a private sharing model for the following

• Accounts

• Opportunities. As part of NTO's sales strategy, each sales representative collaborates with the same set of Individuals for each opportunity .

How should sales representatives be given appropriate access to an opportunity?

Enable opportunity team selling and have each sales representative configure his or her default opportunity team.

Create a public group for each team and have the sales representatives manually share the opportunity with their respective group.

Enable Chatter and configure a customer Chatter group for the opportunity to allow collaboration on ideas.

Create a trigger for each sales representative that would automatically share the opportunity with his or her default opportunity team.

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61. The VP of Sales at Cloud Kicks wants to provide options to sales representatives for changing account or contract details for a created order.

Which two conditions should the consultant consider to meet this requirement? Choose 2 answers

The currency associated with the order can be different from the new contract.

The contract associated with the order is also associated to the new account.

The order associated with the account should be in draft status.

The price book associated with the order is also associated to the new account.

62. Universal Containers wants to automatically add emails and events that sales reps send and receive from Gmail to the activity timeline of related records.

What should the consultant recommend to meet the requirement?

Gmail for Salesforce

Marketing Cloud Journeys

Email to Lead

Einstein Activity Capture

63. What are the benefits of enabling territory management? Choose 3 answers

Ability to generate account sharing rule based on territory membership

Ability to expand private sharing model using account criteria

Support to complex and frequently changing sales organization

Support for multiple forecast per user based on territory membership

Ability to include opportunity in more than one record.

64. What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers

Changing the exchange rate automatically updates the converted amount on all records, except the closed Opportunities.

Reports on these objects support multiple currencies: Accounts, Opportunity, Lead, case, and Opportunity product schedules.

After enablement, primary currency display in the parenthesis and the secondary amount displays as usual.

Once enabled, multiple currencies cannot be disabled.

65. Cloud Kicks wants to sell to both consumer and Business. There will be a consumer sales team and a business sales team .

Which two Salesforce functions will allow the Consultant to meet this requirement? Choose 2 answers

Record Types

Process Builder

Opportunity Teams

Sales Processes

66. Northern Trail Outfitters has its sales support team enter new prospecting leads for sales representatives .

Which three actions should be implemented to enforce data quality and accuracy once the new lead has been qualified and the opportunity has been created to track the deal? Choose 3 answers

Enable the lead conversion permission

Map custom fields to corresponding opportunity fields

Enable validation rules on the opportunity

Create an Apex trigger to perform data quality checks.

Enable validation rules on the lead

67. Cloud Kicks uses channel partners for selling and servicing its "Shoe of the Month" club. As the number of Leads has increased, Cloud Kicks has seen a decrease in partner satisfaction regarding the quality of Leads, and a noticeable decrease in the Lead conversion rate .

What can be done to increase partner satisfaction with the Leads being shared?

Configure a custom lead score field to assess Lead quality, that assign the Leads that exceed this score to partners

Utilize the Partner Lead Validator to populate a Lead store and assign to a partner channel queue

Utilize the lead score on the Find Duplicates button, and then assign the Leads with a score in the high category

Configure a cross-object validation rule to ensure that all fields on the Lead record are populated with data.

Configure Einstein Insights prior to Leads routing to the partner channel.

68. Universal Containers wants to help sales reps handle phone calls with prospective customers more efficiently.

Which tool should the consultant recommend?

Open CTI

Order Management

Entitlements

Activity Capture

69. Cloud Kicks wants to set up Contacts and Accounts, where Contacts can be associated to multiple Accounts. Additionally, Cloud Kicks wants the ability to identify where activities are happening at the Account level.

Which two configurations will allow this setup? Choose 2 answers

Set up Lookup fields on the Account for each tier of relationship.

Enable the roll-up to a contact's primary account.

Allow users to relate a Contact to multiple Accounts in Account settings.

Add relevant fields for Account Contact Relationship to the page layouts.

70. Northern Trail Outfitters uses Products in Salesforce and has a private security model .

What should a consultant recommend to allow product management employees the ability to track the performance of a newly launched products if they do NOT have access to all opportunities?

Create a trigger to add the product management team to the sales team of the relevant opportunities

Create a criteria based sharing rule to add the product management team to relevant opportunities.

Create a trigger to set the product manager as owner for opportunity on the new product.

Create a new product and add it to the price book with the product manager as the owner

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71. The VP Of Sales at Cloud Kicks wants to give the sales team the power of the Salesforce Mobile app so that sales reps can do their tasks on the go. The sales team needs to create and edit Leads, Contacts, and Opportunities with ease .

Which two features should the Consultant recommend for the sales team to use? Choose 2 answers

Einstein activity capture

Mobile Smart Actions

Quick Actions

Lightning Mobile Component

72. Northern Trail Outfitters (NTO) has recently started using forecasting in collaboration with sales stages to better understand pipeline. All sales reps have submitted their forecasting numbers for approval. The VP pf sales is reviewing the forecast and sees that the open opportunity pipeline report contains a total of $25,000. The VP of sales then notices that there is $15,000 that is not included in the pipeline forecast summary .

What should a consultant suggest as a possible reason for exclusion?

The $15,000 is business that is too new and has been assigned to the Omitted forecast category

The $15,000 is business that had already been lost and, therefore, is excluded from the pipeline forecast summary

The $15,000 is business that is in the Best case category, which is excluded from the pipeline forecast summary

The $15,000 is business that is in the commit category, which is excluded from the pipeline forecast summary*

73. A consultant needs to migrate data in Sales cloud and is considering using Data Loader.

What are two capabilities of the migration tool? Choose 2 answers

Prevent importing duplicate records

Run one-time or schedule data loads

Export filed history data

Extract organization and configuration data

74. Cloud Kicks is excited about implementing Lightning features during the implementation. The company has rolled out a few groups of Sales Cloud users in Lightning already, but not all are trained on the Sales Cloud Lightning features requested for this implementation .

What should the Consultant recommend for a successful deployment?

Communicate the information so that they have more staff available for changes

Adjust the project plan and communicate that the deployment will now be a week earlier.

Deploy all the changes that do not affect the Sales team and deploy the changes in the following sprint

Adjust the project plan and delay the deployment of the sprint.

75. Multiple sales reps work together to close opportunities at Good Kicks. Management needs to know how much each sales nap receives on opportunities they dose to maintain accurate quota reports.

Which solution should a consultant recommend to meet the requirement?

Set the organization-wide sharing default for the Opportunity object to Private.

Create custom fields on the Opportunity object for sales reps to enter a credit percentage.

Enable Opportunity Spats and add the Opportunity Splits related list to Opportunity page layouts.

Enable Opportunity Team Selling and create a report grouped by Opportunity team member.

76. Cloud Kicks wants to integrate back-end systems with Salesforce. The track the "Shoe of the Month" product shipments to each customer and the associated tracking information is stored in a back-end tracking system .

Which set of this integration?

Custom object "Status," Opportunity, Product

Custom Lightning Component, opportunity, Lead, Product

Custom object "Status," Opportunity line Item, Product

Custom Lightning Component, Opportunity, Product

Custom object "Status," Opportunity, Lead, Account, Product

77. The sales manager at a company has noticed that sales teams are having trouble understanding who should an Opportunity. Sales teams base their sales Opportunities on assignments to specific ZIP codes.

Which solution should the consultant recommend?

Sharing Rules

Territory Management

Account Teams

Sales Cloud Einstein

78. The Cloud Kicks mobile sales team is using a combination of iOS and Android devices. The sales manager has requested that sales representative must record client meeting activity within Salesforce immediately after a meeting .

Which two actions should a Consultant recommend to meet this requirement? Choose 2 answers

Log an activity using a Quick Action.

Log a meeting activity using the email to Salesforce feature.

Have the sales reps install the Salesforce Mobile app on their devices.

Have the sales reps install the Outlook for Lightning app on their device.

Log a meeting with mobile smart actions automatic sync.

Have the sales reps install Salesforce on their mobile devices.

79. Northern Trail Outfitters (NTO) is hiring additional sales representatives due to rapid sales growth. The NTO sales management team wants to develop more structure around sales territory .

Which two data points should be considered? Choose 2 answers

Distance between the customer headquarters and their sales representatives

Number of currencies needed to support each sales territory

Average number of customers managed by a sales representative

Attributes needed to segment and categorize customers

80. Joe is the record owner of a Lead. A Lead sharing rule has been defined so that leads owned by Joe are shared with public group called 'Joe's Team'. When the Lead is converted to an Account, Contact, and Opportunity, who will have access to these records assuming that a private sharing model in place on these objects and there are no sharing rules defined for these objects?

Joe, all members of the public group, Joe’s Team, and anyone above any group member in the role hierarchy will be able to access the three records.

Joe and anyone above him in the role hierarchy will be able to access the three records

Joe, all members of the public group, and Joe’s Team will be able to access the three records

Joe will be the only person who will be able to access the Account, Contact, and opportunity records.

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81. Cloud Kicks sales representatives are allowed to negotiate up to a 5% discount for the Shoe of the Month dub. Regional sales managers (RSMs) must approve discounts greater than 5%. Regional vice presidents (RVPs) also must approve discounts greater than 10%.

Which two steps should a consultant recommend to satisfy these requirements? Choose 2 answers

Create two Approval Processes, one with the RSM and one with the RV

Use Process Builder to send an approval Task and email to the RSM and RV

Use Process Builder to automatically submit approvals over a 5% discount.

Create a two-step Approval Process with the RSM and RVP as approvers.

82. The sates manager at Cloud Kicks has proposed that the consultant one large Discovery meeting with 250 employees who use Salesforce currently to gain information to improve adoption.

What are the three efficient approaches the consultant could recommend to the sales manager? Choose 3 answers

Arrange multiple sessions with small groups of employees.

Send a survey to all employees asking for a list of desired changes.

Ask management to select which employees should participate In sessions.

Ask all employees to email their ideas and feedback to the consultant.

Meet with a large group of employees to listen to their feedback.

83. Cloud Kicks wants to implement a methodology to determine which current Leads have the most in common with Leads that have successfully been converted in the past .

How can Cloud Kicks support this requirement?

Use Einstein Lead Scoring

Create a lead Rollup Summary Field.

Use Lead Conversation Reporting.

Create a Joined report.

84. Cloud Kicks has enabled the Einstein Lead Scoring feature and rolled out Sales Cloud Einstein to ptkst users. The pilot users are unable to view the Lead Score field on me Lead record page.

Which two steps should the consultant take to fix this issue? Choose 2 answers

Add the Lead Score field to the Lead List View.

Add the Lead Score field to the Lead Page layout.

Assign the Einstein Lead Scoring permission set.

Assign the Sales Cloud Einstein permission set.

85. Cloud Kicks has enabled Quotas in collaborative forecasts.

In which three ways can Quotas be managed for all users in the forecast hierarchy? Choose 3 answers

Insert Quotas using AP

Add/update Quotas using the Data Import Wizard.

Add/update Quotas using Data Loader.

Configure Forecast Quotas.

Configure Forecast Settings.

86. Cloud Kicks has two sales divisions: â¢ a franchise sale division and â¢ a public sales division. The sales representatives for each division have their own user profiles and person Accounts. The franchise sales division sales representatives cannot create person Accounts, and they should only be able to set up franchise Accounts .

What should the Consultant recommended to meet this requirement?

Remove person Account record types from the franchise sales division's sales representative user profile

Hide the Person Account checkbox from the franchise sales division's sales representative user profile through Field-level Security.

Utilize Divisions to hide person Account from the franchise sales division's sales representative user profile

Ensure that the "Disable Person Accounts" permission on the franchise sales division's sales representative user profile is checked

87. The Cloud Kicks Marketing Team purchased a marketing automation tool and are implementing a Lead qualification process. The Sales Director provided key attributes and activity history of the ideal LeaD .

What can Marketing do with this information to implement an automated solution?

Develop the Lead score and grade based off the provided information to automatically determine when a Lead should become qualified

Add fields for all key attributes to the Lead object and make them required

Set up the marketing tool to send any prospects to Salesforce and have Sales Reps assist in the qualification process

Create reports based off the provided Sales metrics in the marketing automation tool and train Marketing users to identify and qualify Leads

88. The Universal Containers sales team wants to easily show Account relationships to its sales reps and report on these relationship.

Which two considerations should the consultant take into account? Choose 2 answers

Account relationships are visible from Person Account records.

A Person Account can be either a parent or child in the Account Hierarchy.

Account Hierarchy displays only the Amounts users have Read permission to view.

Accounts can be organized into different divisions based on specific criteria.

89. Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model .

How should the Consultant provide specific Account access to the Renewals and Sales Operation teams?

Create Renewals and Sales Operation Account team member roles and have Sales allocate Account team members to the appropriate users.

Create a role-based sharing rule to share all Account with the Sales Operations and Renewals roles.

Add Renewals and Sales Operations team members to a sales user's default Opportunity team.

Create a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups.

90. Cloud Kicks has just completed a Sales Cloud implementation and the marketing team is creating campaigns. Cloud Kicks wants to gain feedback on the implementation .

What should the Consultant recommend?

Undergo training

Upgrade to the latest Salesforce release

Sign off on the Statement of work

Complete a post-mortem

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91. Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship .

Which two potential solutions can the Consultant recommend? Choose 2:

Add a Lookup field to Contacts to indicate Influential Contacts.

Add an Influencing Contact multi-select picklist field on the Account.

Implement the Account Contact Role feature.

Track time invested in a custom field for each contact

92. Cloud Kicks is considering using person Accounts to manage costumers, while using business Accounts to manage companies .

What should the Consultant advise?

Person Accounts cannot be related to Accounts in a hierarchy.

Person Accounts can be disabled from Setup.

Account hierarchy allows person Accounts.

Person Accounts can only be child Accounts.

93. The sales management team at Northern Trail Outfitters (NTO) wants to monitor the progress of high-value sales deals and enable collaboration with cross-functional teams to help remove any obstacles .

Which feature should a consultant recommend to meet these requirements? Choose 2 answers:

Enable Big Deal Alerts.

Enable Chatter feed on similar opportunities.

Allow Chatter feed tracking on opportunities.

Use opportunity update reminders.

94. Cloud Kicks wants to be able to forecast revenue on a quarterly basis .

Which date field should the Consultant recommend to ensure accurate forecasting?

The converted date on the Lead

The created date on the Opportunity

The close date on the Opportunity

The last modified date on the Opportunity

95. Cloud Kicks has a requirement to measure end user adoption and data quality in Salesforce.

Which solution should the consultant recommend?

Einstein Conversation Insight-;

tableau custom dashboard

Adoption and Data Quality Dashboards Pack

Salesforce Surveys