Free Access To Avaya 74950X Practice Exam Questions

test2022-04-03T23:19:52+00:00

Avaya Oceana Solution Integration Exam (74950X) is a requirement to earn the Avaya Oceana Solution Implement (ACIS – 7495) credential. This exam has 65 questions and the minimum passing score is 69% (45 of 65 correct). The candidate has 90 minutes to complete this exam. FreeTestShare 74950X practice exam provides you with updated questions and answers. Suppose you want to get 74950X certification in your first attempt. In that case, the 74950X practice exam is the most effective and valuable learning material for you to 100% pass the Avaya 74950X exam!

Here we prepared some 74950X sample exam questions, you may have a try.

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1. During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

Conference a supervisor

Transfer to a supervisor

Transfer a file

Initiate a co-browse session

2. 1.Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?

OceanaCoreDataService Snap-in

ContactCenterService Snap-in

CustomerManagement Snap-in

CustomerJourneyService Snap-in

3. For Omnichannel configuration in Avaya Control Manager (ACM), which IP address or FQDN and Default Port number are used?

Avaya Common Cluster IP or FQDN; Default Port 57772

Avaya Control Manager IP or FQDN; Default Port 57773

Omnichannel Windows Server IP or FQDN; Default Port 57772

OCP Cluster IP or FQDN; Default Port 57773

4. While working on Email Channel Configurations in Avaya Oceana®, where can you enable the Agent Initiated Email feature for Agents?

Email > Recipient Address > Edit Mail box > check the Agent Initiated Email check box

Email > Rule Groups > Edit Default Rule > check the Agent Initiated Email check box

Email > System Rules > Edit Default Rule > check the Agent Initiated Email check box

Email > Sender Groups > Edit Mail box> check the Agent Initiated Email check box

5. Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?

ED Work Flows are not required while Task Bundles are present in the Engagement Designer.

ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)

ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.

ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)

6. While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)

Route to

Barge-in

Coach

Transfer

Observe

7. To route contacts based on certain criteria, which two criteria can be applied to the Email Rule group? (Choose two.)

RSS Feeds

Recipient Addresses

Keyword Groups

Out Of Hours

URL Filtering

8. Which statement about Messaging Service SMS channel in Avaya Oceana® is true?

Messaging Service snap-in interfaces independently to model SMS messages as live chat.

Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live chat.

Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live SM

Messaging Service snap-in interfaces with the Email Snap-in to allow modeling of SMS interactions as email.

9. On which component in Avaya Oceana® 3.5 is the Omnichannel Administration utility hosted?

OC Database server

Avaya Control Manager

Avaya Aura® System Manager

Avaya Communication Manager

10. After adding the Oceana® UCA and CM to the same location in the Control manager, which two configurations are required for this newly added location? (Choose two.)

Assign a location to Web Server.

Assign a location to Application Server.

Assign a location to Provisioning Server.

Assign a location to Monitor Server.

Assign a location to Database Server.

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11. You are configuring the attributes under the provisioning cluster.

What is the effective value for the attribute “voice provider id” under voice configuration, which needs to match the configuration of Voice Provider in Avaya Control Manager?

Avaya Aura Media Server Host Name

Session Manager Security Module Host Name

Avaya Control Manager Host Name

Avaya Aura Communication Manager Host Name

12. Which statement describes the Avaya Control Manager Application Server function?

It provides the database that stores the Control Manager System configuration.

It performs the business logic between the end user interface and the database.

It is responsible for provisioning components from Control Manager with the Different Avaya applications.

It provides a set of web services that developer’s use for integrating the Control Manager.

13. While deploying Avaya Oceana® 3.5, there is a requirement to create a provisioning cluster that can be used as a centralized component for configuring the attributes for the Avaya Oceana® solution.

Which snap-in is required for creating a provisioning cluster?

OmniCenterProvisioningCollector

GenericChannelAPI

CentralizedLoggingService

OceanaConfiguration

14. Which three tasks are required for the deployment and routing of email in Avaya Oceana®? (Choose three.)

Deploy ED Chat Flow

Configure email servers

Deploy ED Email Flow

Deploy the email service snap-in.

Provide agent with third party email inbox.

15. Which two Engagement Designer (ED) configuration settings are required in Avaya Oceana® 3.5 after deploying the workflow for Voice/Elite? (Choose two.)

Configure attributes under provisioning cluster for the deployed voice workflow

Configure Routing Rule for Self-Service

Configure Rule Group for Voice assisted and Self-Service flows

Configure attributes for Voice-assisted and Self-Service flows from ED Admin Console

Configure attributes for Voice-assisted and Self-Service from ED Admin Design

16. Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.

Which component holds multimedia customer history information?

Omnichannel Datastore

Avaya Aura® Session Manager

External Data Mart

Avaya Control Manager

17. Which Cluster is required for configuration of attributes at a central location and distributing them to all the components inside the solution?

Cluster 4 C Co-Browse Cluster

Cluster 5 C Provisioning Cluster

Cluster 2 C UAC Cluster

Cluster 1 C Common Component Cluster