Download Salesforce Certified Business Analyst Certification Questions

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Salesforce Certified Business Analyst Certification Questions must be used to thoroughly prepare for the Salesforce Business Analyst Exam. FreeTestShare Salesforce Certified Business Analyst exam questions will help you better comprehend the information included in the actual exam. They can be challenging, and many students give up before even trying them, but you can quickly prepare for the Certified Business Analyst Exam by using Salesforce Certified Business Analyst Certification Questions. You will be able to pass the Certified Business Analyst exam with flying colors if you use our practice questions and answers.

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1. A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.

Which document should the BA use?

RACI chart

User stories

Stakeholder analysis

2. Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.

Which document should the BA use for the presentation?

A business process model

A persona journey map

A collection of use cases

3. Is the following a benefit of implementing Process Mapping? Spot and resolve flaws in the project early on.

Yes

4. The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.

What should the BA do to resolve these challenges with the release team?

Associate each set of metadata -changes to the corresponding user story.

Provide detailed test cases to validate the functional requirements

Involve the stakeholders in the business requirements gathering sessions.

5. The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.

Why is it a best practice to establish benchmarks to evaluate existing processes?

Proves processes are out of date and require a new solution

Compares processes against CK’s closest competitors

Shows tangible impact from changes to processes

6. Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.

What should the business analyst do to help the team work together more effectively?

Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders

Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.

Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success

7. The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than 20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.

Which acceptance criteria is the most effective for this scenario?

A sales manager wants to be notified when a contract has been submitted with a discount greater than 20% so the manager can approve or decline a discounted price.

Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.

A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%

8. The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.

Which type of meeting should be held?

Retrospective

Daily stand-up

Sprint review

9. A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.

What is the primary value of the BA speaking with customer service reps?

Validating current processes

Estimating the project cost

Building solution design consensus

10. Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"

Profiles

Salesforce characters

Users

Roles

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11. A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.

Which artifact should help the BA illustrate the vision of a solution to stakeholders?

Detailed user stories with technical documentation about the existing process

Annotated process flows with modifications to an existing process

Collected pain points from people who follow the existing process

12. What is used to declaratively move metadata from one environment to another?

Data Loader

Change Sets

Import Wizard

Ant Migration

13. The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).

What is the goal of UAT?

To ensure what was originally requested is being delivered 8

summarize the overall ask and determine what is in scope

To identify acceptance criteria with pass/fail indicators

14. The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.

What should the BA keep in mind during the process?

User stories encourage iterative development.

User stories specify which technical components are impacted.

User stories are fixed upon stakeholder approval.

15. Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.

Which type of document should the BA use to meet the requirement?

Change management

Use case

Gap analysis

16. A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project.

What should the BA do to engage the business most effectively during UAT"?

Hand or ownership for writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release to business stakeholders.

Work with quality assurance analysts to collaborate in writing, reviewing and executing UAT scenarios, providing feedback, and approval for release.

Work business stakeholders to collaborate in writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release.

17. Does every application development lifecycle require the use of a sandbox for testing?

Yes

18. The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.

Which diagramming notation should the BA use for the process map?

Business Process Modeling Notation (BPMN)

Universal Process Notation (UPN)

Unified Modeling Language (UML)

19. Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.

What should the BA do to build trust with the stakeholders?

Be vulnerable and own their mistake.

Promise to work harder to avoid other mistakes.

Ask their supervisor for help immediately.

20. Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.

Which option should the business analyst use as the functional requirement specification?

Partners need to submit monthly sales reports.

The portal should allow for partners to upload monthly sales reports.

The portal should allow for partners to access monthly sales reports.

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21. Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.

What should the BA do next?

Proceed with the sales team's project as planned.

Start project work for the operations team.

Include the operations team during discovery.

22. Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.

Which elicitation technique should the business analyst use to help the team meet its goal?

Prototyping

Brainstorming

Observation