Download Cisco 500-445 CCECE Exam Questions

test2022-12-31T02:20:51+00:00

Implementing Cisco Contact Center Enterprise Chat and Email v1.0 (CCECE 500-445) exam is associated with the Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers. This exam tests a candidate’s knowledge of deploying and administering Cisco Enterprise Chat and Email (ECE).

To prepare for the 500-445 CCECE exam, you can start by reviewing the exam topics and objectives provided by Cisco. In addition to reviewing the exam topics, you can also consider downloading Cisco 500-445 CCECE Exam Questions to help you gain a deeper understanding of the technologies and concepts covered on the 500-445 CCECE exam.

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1. What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?

184 kilobits/second or higher

284 kilobits/second or higher

384 kilobits/second or higher

424 kilobits/second or higher

2. What are two specifications for reporting templates? (Choose two.)

The availability of templates is controlled by licenses.

A user can only create ten reports per template.

Only one report can be created per template.

Any number of reports can be created from a template.

Templates can be deleted.

3. In which two ways are chats transferred? (Choose two.)

Only open chat activities in which the customer has not left the chat session can be transferred.

Chats can be transferred to departments directly.

Agents can transfer the chat activities based on the Maximum Task limit setting.

Agents have unlimited transfers of chat activity.

Only one chat activity can be transferred at a time.

4. Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

ECE_Default_Queue

ECE_activity

ECE_Inbound

ECE_Email

ECE_Chat

5. How do chat entry points behave?

Multiple help links on a website can point to the same entry point.

Each help link on a website can point to the same entry point.

Each help link on a website must point to a separate entry point.

Each help link on a website can point to multiple entry points.

6. What are three report categories and templates included for ECE reporting? (Choose three.)

Supervisor Status

Contact Center Trend

Email Survey

Service Level Agreement

Service Level Performance

Contact Center CCAI

Agent performance

7. Which sequence should be followed while starting ECE?

Services server, Message server, File server, Database server, Application server

No mandatory sequence is needed

Services server, Message server, Database server, File server, Application server

Services server, File server, Database server, Message server, Application server

8. What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

Know the ECE version and Engineer Specials installed.

Collect all ECE services logs.

Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.

Restart the ECE servers.

Upgrade to the latest Engineer Special.

Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.

Understand the customer’s intent for the flow of emails and chats.

9. How is the ECC variable created for chat, inbound and outbound email activities?

User.ece.email id

User.ece task id

User.ece.activity.id

User.ece. .customer.name

10. Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

Single-mode authentication must be enabled on the ECE Reporting server.

Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

Mixed mode authentication must be enabled on the ECE Reporting server.

Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

Mixed mode authentication must be enabled on the CUIC publisher.

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11. Which User objects in Enterprise Chat and Email are mapped in UCCE?

Agent, Supervisor

Agent

Supervisor, Administrator

Agent, Supervisor, Administrator

12. Where is the Script selector in CCE mapped in ECE?

Queue

Dialed Number

Workflow

Call Type

13. Which LDAP URL allows configuration in the properties pane under SSO configuration?

Ldap://idap_server:3269

Ldap://idap_server:80

Ldap://idap_server:443

Ldap://idap_server:3268

14. What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

20 KB

30 KB

40 KB

50 KB