Try Avaya ACDS 37820X Sample Questions and Answers

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1. One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization.

To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?

Email address

Address

Job function

Organization or group

2. With the Avaya IX™ Workplace Client, what is the minimum Avaya Spaces account that Is required send and receive Instant messages?

Basic

Plus

Business

Platinum

3. What is one of the features of the Avaya Vantage™ K165 that makes it different than the Avaya Vantage K175?

It has visible mechanical buttons.

It has a smaller touch screen.

It does not Include a camera.

It is not an all glass device.

4. You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.

Based on this configuration of endpoints and users, which ports are required?

Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch

Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch

Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch

Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch

5. Refer to the Scenario:

Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.

Which feature brings added value to your solution without incurring any additional cost to the customer?

On demand call recording and reporting for any user

HTML based call accounting reports

Meet-me audio conferencing

Centralized management of wired network switches

6. Refer to the Scenario: IT-FAC.

You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.

Which application and deployment option will provide this functionality?

Avaya Communicator using iOS or Android smartphones

one-X® Mobile Preferred using iOS or Android smartphones

Scopia Mobile using iOS or Android smartphones

one-X® Mobile Preferred using Windows smartphones

7. Your customer wants WIFI connectivity.

What Is the least costly Avaya DC- IP Phone model that supports WIFI connectivity?

J179

J169

J139

J129

8. With Avaya Spaces, which statement is true about the what users can do?

Guest level users can only text chat other users.

All levels of users can text chat and video call.

Only Member level users and above can video call.

Only the Owner/Admin level users can video call.

9. Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

Predictive Outbound

MMS Text Messages

Web Chat

Scanned Documents

10. Refer to the Scenario: IT-FAC.

You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office™ and using the built-in firewall is not a best practice.

What is the reason for using the SBCE to terminate SIP trunks?

It provides NAT Traversal not available with direct termination.

It stops attacks and hacks before entering the private network.

It provides VPNIess remote worker functionality for 1600 endpoints.

It allows registration and authentication to be done in the core of the network.

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11. With the Basic level of account In Avaya Spaces, which statement about what users can do is true?

They can have direct online video calling but no video conferences.

They can host online video conferences with a maximum of 5 participants.

They can host online video conferences with a maximum of 15 participants.

They can host online voice conferences with a maximum of 15 participants.

12. Your customer wants to edit the standard reports.

In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?

Recording Library

Agent Dashboards

Realtime

Custom reports

13. Powered by Avaya R3.x supports several different Hypervisors.

Which two applications support the KVM Hypervisor? (Choose two.)

AWFOS

ASBCE

IP Office

ACCS

14. Your customer wants to create wallboards.

In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

Realtime

Voice Recording Library

Custom reports

Agent Dashboards

15. In an IP Office environment, which two can be run on the Vantage device? (Choose two.)

Vantage Connect Client

Avaya IX™ Workplace Client

Avaya Equinox® Attendant

IP Office Web Client

16. Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.

What would be the least costly solution that will meet their requirements?

A Video Collaboration Solution for IP Office XT endpoint with embedded server

A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360

One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room

One MCU9 License for each board room and one XT5000 endpoint In each board room

17. What is the Vantage™ Voice Assistant?

An optional licensed feature for any Vantage device

A Vantage application from the Apple app store

A Vantage application for the K155

A Vantage application from the Google Play store