How do I become A Salesforce Certified Experience Cloud Consultant?

test2022-06-02T07:25:01+00:00

Want to become a Salesforce Certified Experience Cloud Consultant? The Salesforce Experience Cloud Consultant credential is designed for consultants who have experience implementing and consulting on the Salesforce Experience applications in a customer-facing role. FreeTestShare Experience Cloud Consultant dump contains actual questions and answers that have been verified and updated to ensure accuracy. We offer free demo to assist you to understand the exam topics and format. Experience Cloud Consultant dumps contain real exam questions and answers to help you pass Salesforce Certified Experience Cloud Consultant exam on the first try.

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1. Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.

In what two ways can Salesforce PRM help DF accelerate channel sales? Choose 2 answers

By automating partner entitlement assignment in Channel sales teams

BY automating partner tiering in Channel sales hierarchy

By automating partner lead routing

By automating quoting with Salesforce CPQ

2. Which two statements regarding data categories are true? Choose 2 answers

Child roles cannot see more data categories than their parent role. If the parent role’s visibility changes, the child role’s category visibility is reset to its parent's category visibility.

Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.

When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included.

Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.

3. Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires .

Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers

Experience Cloud cannot be used for employee apps.

Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.

Employee apps are only available in Unlimited Edition.

Chatter posts related to a record will be available in the employee app as well as the main org.

4. To which three objects can the Partner Super User access be applied? Choose 3 answers

Opportunities

Accounts

Cases

Custom Objects

Campaigns

5. As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.

Who will be able to view the Rich Content Editor component?

All Platinum customers

All customers from California

All customers

All Platinum customers from California

6. Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal.

Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

Administrator in Workspaces

Content Management in Workspaces

Community Setting

Branding Sets

7. Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.

In what two ways can Lightning Bolt help DF accomplish this? Choose 2 answers

Lightning Bolts can be distributed and reused.

Lightning Bolts can help reduce implementation time.

Lightning Bolts can help minimize licensing and provisioning cost.

Lightning Bolts can help organize, manage, and reuse digital content.

8. Universal Containers’ (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well.

What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?

Create a Visualforce page that receives and validates the SAML assertion.

Use the site login URL as an endpoint where SAML assertion is made.

Create a Connected App with custom attributes before configuring SAML settings.

9. Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.

Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers

Custom list views for custom objects are not included as dependencies.

Custom list views for custom objects are included as dependencies.

Custom list views for standard objects are not included as dependencies.

Custom list views for standard objects are included as dependencies.

10. Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers

Components in the template header and footer sections cannot be assigned to an audience.

Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.

Up to 2,000 audiences can be created.

Domain criteria are not available in sandbox or Developer Edition orgs.

Record Type criteria cannot be assigned to a component.

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11. Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the Experience site.

How should an administrator embed the chat window in an Experience site?

Add the Embedded Service component to Builder pages.

Create a custom component using the Embedded Service AP

Configure the Embedded Service connector.

Create an Embedded Service quick action.

12. Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.

What are the two key features of experienceBundle? Choose 2 answers

ExperinceBundle allows us to programmatically edit any community but using Experience Builder.

ExperienceBundle enables Creating experiencing across orgs.

ExperimentBundle provides editable community metadata in a human-readable format.

ExperienceBundle provides editable community metadata in a human-readable format.

13. Cloud Kicks (CK) wants to organize content on its site so that users can easily search and brows for information.

Which three features should CK use to accomplish this goal?

Navigational Topics

Content Topics

Content Graph

Featured Topic

Navigation Tree

14. Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren’t’ able to see records owned by their peers and subordinates.

What should be done to resolve the issue?

Retail managers need to be given super User access.

Retail managers needs to be put in the execute role in the Role Hierarchy

A Sharing Set needs to be created.

A sharing Rule needs to be created.

15. DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.

Which two steps are part of setting up Lead Sharing or Lead Distribution for partners? Choose 2 answers

Enable “Allow External Lead Sharing” in Digital Experience settings.

Create Page Layouts for Lead Distribution.

Configure Lead Creation and Lead Distribution inside PRM Workspace.

Create Assignment Rules for Lead Distribution.

16. Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.

Which three things should BC in mind about unauthenticated or guest user access? Choose 3 answers

Guest user external organization-wide default are always set to Private.

Guest user can’t access records via manual sharing

Guest user can’t records via manual existing records

Guest user can’t be members of public groups or queues.

Guest user external organization-wide defaults are always set to Public.

17. Universal Containers (UC) is planning to create a portal for its global partner network.

Users will be assigned a Partner Community license and a role.

Which two things should UC keep in mind when setting up partner roles? Choose 2 answers

Role Hierarchy can only be used if all objects have external OWD set to Private.

The default limit for the number of roles for portals is 50,000 per org.

Unused roles can be deleted.

Once created, roles cannot be deleted.

18. The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.

Which two practices does the site manager need to do to ensure SEO is implemented successfully? Choose 2 answers

Check whether a custom robots.txt file to control indexing has been created. b

Check whether the Experience site is public and activated. Pencil & Paper

Check whether the SEO Institute has provided the approval for the site with end date.

Check whether manual sitemap refresh happens on the last day of every month.

19. Ursa Major Solar would like the navigation menu in the customer portal to be vertical.

Which two options make this possible? Choose 2 answers

Edit the default navigation

Download an app from AppExchange

Fix the header’s Position.

Write custom code

20. Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.

When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?

Visible to Partner

Visible to Customer

Visible to Public Knowledge Base

Visible to Anyone

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21. Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results.

What is causing this issue?

The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.

The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template

The Record Detail component is a custom component and was not configured correctly

The Record Detail component will only show record details for the Case object.

22. Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will

be collaborating with NTO’s staff on their research-related submissions.

Which user visibility setting needs to be enabled at a minimum?

None

Site User Visibility

Guest User Visibility

Portal User Visibility

23. Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.

Which two steps should UMS take at a minimum in order to meet the requirement? Choose 2 answers

Create Lead Record Types for Lead Distribution.

Enable “Lead Sharing" in Digital Experience settings.

Create a separate channel for partners in PRM Workspaces.

Create Page Layouts far Lead Distribution.

24. What are two ways a question can be escalated to a case? Choose 2 answers

Manually by a moderator selecting ‘’Escalate to Case’’ in the Feed

Manually by users commenting ‘’Escalate’’

Automatically via Case Assignment Rules

Automatically via process Builder by meeting specified criteria

25. Ursa Major Solar is utilizing audience targeting for specific components in its portal.

Which two considerations regarding audience targeting are true? Calculator Choose 2 answers

You can’t assign audiences to the components in the template header and footer sections.

Available domains are created in the Administration workspace and associated with a community through a custom UR

You can’t assign record-based criteria to a component or branding set.

You can only have three audiences.

26. Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.

What is the first step the system administrator should take to create the site?

Update organization-wide settings.

Enable Search Engine Optimization (SEO).

Enable Digital Experiences.

Configure the default login.

27. Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcher will submit their recommendation in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.

The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections.

Which user license Should GCC recommend for the researchers?

Customer Community

External Apps

Partner Community Plus

Customer Community Plus

28. Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.

What should an administrator do to capture information upfront on the Experience site?

Create a flow for customers to fill out before initiating Chat.

Enable Chat for only authenticated users and pass the user's information on hidden fields.

Deploy a unique chat per topic.

Create a pre-chat form to fill out before initiating Chat.

29. Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.

How should UC use Experience Cloud to accomplish this goal?

Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.

Create a single digital experience for B2C customers, B2B customers, and employees.

Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.

Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

30. Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like to leverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.

Which step is required to set up a topic catalog?

Create at least one subtopic and add the More Topic ink link when editing the navigation menu.

Create at least one topic along with its subtopic.

Enable Topic Hierarchy and create at least one topic with two subtopics.

Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.

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31. 1.Universal Containers is implementing a Partner Community.

Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?

Community User Visibility

Chatter Group Member Visibility

Site User Visibility

Portal User Visibility

32. Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.

Which templates should ZRS consider to build the portal? Choose 2 answers

Help Center

Partner Central

Customer service

Build Your Own