Tips To Pass Salesforce Field Service Lightning Consultant Exam

test2022-05-17T03:58:15+00:00

To help the candidates prepare for Salesforce Field Service Lightning Consultant Exam, we have valid exam dumps online for preparation. Salesforce Field Service Lightning Consultant Exam dumps with actual questions and answers could be your best study guide. Do not be worried, take the real Salesforce Field Service Lightning Consultant exam dumps from FreeTestShare and prepare effectively with all the free solutions and achieve a superb score in your Salesforce Field Service Lightning Consultant exam. We ensure you can pass the Salesforce Field Service Lightning Consultant Exam on the first try!

Here we prepared some sample exam questions, you may have a try.

Page 1 of 7

1. universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site

Which two maintenance plan settings should the consultant recommend? Choose 2 answers

Service appointment generation method - one service appointment per work order line item

Work order generation method - one work order line item per asset

Service appointment generation method - one service appointment per work order

Work order generation method - one work order per asset

2. which work rule should a field service lightning consultant use to assign service resources based on related object records?

resource availability

extended match

match field

required resources

3. A customer wants to return a defective product instead of scheduling a Service Appointment.

How should this product be tracked in Salesforce Field Service?

Create a Product Request and Product Request Line Item.

Create a Return Order and relate it to the Product.

Create a Work Order and Work Order Line Item.

Create a Return Order and Return Order Line Item.

4. Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.

Which two customizations should the consultant recommend to meet this requirement? Choose 2 answers

Select the new policy as the scheduling policy for the scheduled optimization job.

Create a custom quick action for booking appointments and candidates that use the new scheduling policy.

Create a new scheduling policy that includes service objectives in this order: minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap.

Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.

5. Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.

How can the Dispatcher ensure that the required staff is assigned to the project?

Assign the existing Work Order to a Crew.

Assign the existing Service Appointment to a Crew.

Assign the existing Work Order to each staff member.

Create a new Service Appointment and assign a Crew.

6. When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer

Which process should the consultant use to meet the requirements?

Add the resources as a required resource on the contact

Add the resources as a required resource on the work order

Add the resources as a required resource on the asset

Add the resources as a required resource on the account

7. An employee at Universal Containers performs the role of a Dispatcher and a Technician.

How should a Consultant configure Salesforce Field Service to support this behavior?

Create one Service Resource and assign the relevant Permission Set Licenses.

Create one Service Resource and assign the Technician and Dispatcher role.

Create two Skills records and assign them to the Service Resource record.

Create two Service Resources and assign them to the employee.

8. A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck .

Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

Build a report to view Products Consumed on Work Order Line Items.

Build a report using the Service Appointment Inventory module.

Build a report to view Products Consumed on Work Orders.

Build a report using the Work Order inventory module.

Build a report to view Inventory Transactions.

9. the dispatcher at universal containers wants wants to schedule service appointment from the dispatch console while taking the scheduling policy into consideration

Which three options are available to dispatchers?

Select the service appointment from the list, user the "change status" action and "dispatch"

Select the service appointment from the list and the "schedule" action

Select multiple service appointment from the list and bulk schedule them

Select a service appointment from the list, use the "candidates" action, and select the best time slot

Select a service appointment from the list, use the "edit" action and allocate the Resources

10. Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.

What should a Consultant recommend?

Create a Quick Action on the Service Appointment to launch a Visualforce signature page.

Create an Approval Process from the Service Appointment for the customer's Authorization.

Create a Checkbox on the Service Appointment that will capture the customer's Authorization.

Create a custom text field to capture the customer's signature on Salesforce mobile app.

Page 2 of 7

11. Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service .

Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

Soft Boundaries

Customer First

High Intensity

Emergency Policy

12. Universal Containers wants to have more control over the geography in which their Technicians are performing work .

What capability should a Consultant enable?

Service Territories

Geotracking

Territory Management

Location Management

13. Universal Containers UC wants to ensure that technicians enter required

information only once when completing work orders on the field service lightning

mobile app. The information entered by technicians need to also update the service

appointment and the case that are associated to the work order.

What should consultant leverage to ensure the right data is captured from the field

service lightning mobile app?

Lightning component with required field to update the case, work order and service appointment

Quick actions on cases, work orders and service appointment with required fields

Quick action on the work order and flow to update the case and service appointment

Process builder on case to update the service appointment and work order

14. Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory .

What should a Consultant implement to meet this requirement?

Implement a Macro to generate Service Appointments on the existing Work Order.

Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.

Implement a Quick Action to create a new Service Appointment on the existing Work Order.

Implement a Custom Button to Create a Service Appointment on the existing Work Order.

15. Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers .

What should a Consultant recommend so the Field Technician sees only the necessary fields?

Field Technician Page Layouts

Field Technician Visualforce Pages

Field Technician Field Sets

Field Technician Mini-Page Layouts

16. Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments .

How should a Consultant recommend implementing statuses to support these different user groups?

Configure Status Transitions based on Resource Type.

Limit Status Transition based on Profile.

Allow Status Transitions based on Role.

Block Status Transitions using a Validation Rule.

17. the org -wide default sharing for a service appointment Is set to private .

If the service appointment is cancelled, which users will have visibility to the record?

assigned resources, owner of service appointment and members of service territory

owner of service appointment and members of user territory

assigned resources, owner of service appointment and members of user territory

owner of service appointment and members of service territory

18. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

User Territory

Service Territory Member

Service Territory

Work Order

19. universal containers needs a team to perform periodic maintenance on the most complex products.

Which feature should the consultant configure to meet this requirement?

Preferred resource

Required resource

Technicians with required skill

Service crew

20. Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.

What should a Consultant recommend to control their Technicians' view?

Mini-Page Layouts

Page Layouts

Visualforce Pages

Field Sets

Page 3 of 7

21. Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling

Which two approaches will contribute to this goal?

Reduce the travel time per work order

Reduce the overtime per work order

Reduce the number of territories

Reduce the work order per shift

22. Service Appointments in a “Cannot Complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommend to meet the requirement? Choose 2 answers

Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to “scheduled.”

Ensure that Status Transitions are configured to prevent the update from “Cannot Complete” to "None."

Define “Cannot Complete" as a Pinned Status for Auto-Dispatch Services.

Define “Cannot Complete” as a Pinned Status for Scheduling and Optimization Services.

23. Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.

Which configuration steps should a consultant take to meet this requirement?

add the work order line items related list of the work order page layout and assign the layout to the technician ‘s profile.

create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.

create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.

create a report chart that summarizes work order line items and add a link to the service appointment layout.

24. When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

25. The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent .

Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

Custom Work Order Escalation Rules

Custom Validation Rule on Work Orders

Custom Approval Process on Work Orders

Custom Work Order Status with Category

26. Which three factors should the consultant consider when recommending a routing option? Choose 3 answers

Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres

Multiday work schedule only aerial routing.

Street level routing incorporates Google map api and run faster than aerial routing

Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres

Aerial routing computes the shortest distance between two locations based on a straight-line route

27. universal containers has customers who have previously negotiated pricing on some products.

Which price book structure should a consultant recommend when considering the implications of pricing on work orders?

Utilize a custom global price book and add all products as price book entries

Utilize a custom global price book and add price negotiated products as price book entries

Create customer specific price books and add all products as price book entries

customer specific price books and add only price negotiated products as price Create book entries

28. universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.

How should a consultant support this process?

Add a new product required to the work order.

Add a new product consumed to the work order.

Add a new product required to the work type.

Add a new product consumed to the work rule.

29. A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire .

Which two upsell activities should the CSR consider? Choose 2 answers.

Open a Case and inform Customer of weekend service pricing.

Open a Case and send email with new Service Offerings.

Open a Case and a renewal Opportunity for the Sales team.

Open a Case and create a Work Order for the Dispatch Team.

30. northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.

When designing the costume service representative’s user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment? Choose 2 answers

scheduled end

arrival window starts

arrival window end

scheduled start

Page 4 of 7

31. Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.

Which permission set license should be assigned to the Call Center Agents?

F5L Dispatcher License

FSL Resource License

FSL Admin License

FSL Agent License

32. Universal Containers (UC) wants to better understand their service business and Field Service Technician terms’ schedules. A Consultant suggested UC start to forecast and plan .

Which two abilities does forecasting and planning provide?

Proactively adjust Service Contracts.

More accurately assign Work Orders based on skills.

Proactively adjust to address demand fluctuations.

More consistently meet customer response times.

33. Universal Containers wants to track the work that is performed on the customer's install base.

What object relationship should the Consultant focus on to meet this requirement?

Products to Accounts

Assets to Products

Work Orders to Assets

Work Orders to Products

34. Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.

In which two ways can UC achieve this? Choose 2 answers

Leverage the Match Skills Scheduling Policy when scheduling appointments.

Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

Leverage the Match Skills Work Rule when scheduling appointments.

Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

35. What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

Service Objectives and Work Types

Service Objectives and Work Rules

Service Levels and Work Rules

Service Contracts and Service Levels.

36. Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete .

How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

Use Workflow to close the Case when all Work Orders are closed.

Use Process Builder to close the Case when all Work Orders are closed.

Use Workflow to close the Case when the Work Order is dispatched.

Use Process Builder to close the Case when the Work Order is created.

37. universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work

Which two items should a consultant include in the scheduling policy to meet this requirement?

Minimize travel service objectives and resources priority services objectives

Maximize travel from home and working territories

Required resources and maximum travel from home

Minimize travel service objective and preferred resource services objectives

38. a dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment.

How can the dispatcher update the service crew to meet those requirements?

Edit the service appointment and add a new service resource.

Create a new service appointment with a different crew.

Use the crew management tool to add service resources to the crew.

Update the service crew on the service appointment’s work type.

39. universal container is implementing work order management to better the support its clients Choose 2 answers

Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order

Create the work skill using setup. Manually assign the skills to service resources

Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type

Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup

40. Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician

How should consultants meet these requirements?

Work order will have multiple service appointments. Each service appointment will be linked to the asset

Each account will have a service appointment that will represent the work to be done at customer site

Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

Each asset will have a service appointment that will represent work order needed each machine

Page 5 of 7

41. Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs .

Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

Products Required for Service Resources

Products Required for Service Appointments

Products Required for Work Order Line Items

Products Required for Work Orders

42. Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week .

How should this be configured in the system?

Create 5 Resources with 20 hours available a week.

Create a Resource with 20 hours available a day.

Create 100 Service Appointments with Contractors as Required Resources.

Create a Capacity-based Resource with 100 hours capacity a week.

43. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.

How should a Consultant implement the requirement?

Create the individual Technicians as Service Crew Members.

Set the individual Technicians as Capacity-Based Service Resources.

Set the Contractor Manager as a Capacity-Based Service Resource.

Create the Contractor Manager as a Crew Service Resource.

44. Northern trail outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate technicians based on customer feedback.

What are two ways the consultant can meet this requirement? Choose 2 answers

Configure and add excluded and required required resource business objectives to scheduling policies.

Configure customer preferences on the service resource record.

Configure resource preferences on the account or work order.

Configure and add excluded and required resource work rules to scheduling policies.

45. Universal containers (UC) wants to deploy knowledge to its field team.

How should UC ensure its technicians can access knowledge articles offline?

Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

Use work types to assign associated articles to work order.

Create a custom Mobile App that syncs articles based on service appointment assignments.

Write a workflow that associates articles to work orders based on a picklist on the work order.

46. A customer wants return a defective product instead of scheduling service appointment

How should this product be tracked in field service lightning?

Create a work order and work order line

Create return order and return order line item

Create a product request and product request line item

Create a return order and relate it to the product

47. optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.

The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.

Which two conditions should make the consultant consider setting the optimizer too high? Choose 2 answers

The scheduling policy used field is blank

The scheduling policy is producing too many candidates that qualify for each service appointment

Most service appointment have the same priority

The calculate travel and breaks field service setting is disabled for the service resource availability work rule.

48. some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them

How should a consultant provide access to FSL mobile app?

Assign a permission set

Modify the user profile

Update the public group membership

Modify the user record

49. universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks

How should a consultant configure field service lightning to support this service ?

Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work

Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work

Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work

Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work

50. Universal Containers wants to automatically create Work order Line Items based on the products being serviced .

How can this be achieved?

With Entitlement Templates

With Workflows

With Process Builder

With Work Order Types.

Page 6 of 7

51. A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day

How should the dispatcher update the service appointment?

Create the report to identify the service appointment in the area of notified service resources.

Configure a new scheduling policy to change service appointment

Push reschedule notifications to service resource using the field service lightning mobile app

Create a map polygon of affected area to select service appointment for rescheduling

52. Universal Containers is concerned about the decrease in Asset Uptime metrics .

Which two actions should a Consultant recommend?

Establish a Preventative Maintenance program for their install base.

Integrate IoT data from their install base to detect asset issues.

Launch a feedback survey to their install base and follow up on results.

Review existing contracts for obsolete provisions and requirements.

53. Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.

What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

Create an Apex Trigger.

Build a Workflow Rule.

Enable Drip feed Dispatch.

Configure an Auto Dispatch Scheduled Job.

54. Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer’s location .

What set of steps should a Consultant recommend to dispatch the technician?

Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

55. Upon arrival for the service appointment, technician report a team of people is required to resolve the issue

How can the dispatcher ensure the required resources are assign to the issue?

Create a new work order and assign a crew

Create a new service appointment and assign to crew

Assign the existing service appointment to the crew

Assign the existing work order to crew

56. A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer’s account

Which two methods should Consultants recommend to ensure the service with each container can be handled independently?

Add each asset to a separate work order line item. Create a service appointment for the work orders.

Add each asset to a separate child work order. Create a service appointment for the parent work order.

Add each asset to a separate work order line item. Create a service appointment for each line items.

Add each asset to a separate work order. Create a service appointment for each

work order.

57. one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm

On which object should a consultant set operating Hours to meet this requirement?

Service territory number

Service territories

Service appointment

Account

58. Universal Containers wants to process mobile payments .

How can this requirement be met?

Attach a picture of the credit card

Add a custom filed to store the credit card number

Create a custom payments object

Install an AppExchange package.

59. Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer’s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment .

How should a Consultant recommend adhering to this business process?

Assign Permission Sets that allow Status Transitions.

Allow Status Transitions based on Role.

Limit Status Transitions based on Profile.

Configure Status Transitions based on Resource Type.

60. Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action .

What should a Consultant recommend to achieve this requirement?

Update the Service Appointment Status field.

Update the Service Appointment field "In Jeopardy."

Update the Service Appointment Chatter feed.

Reschedule the Service Appointment for later.

Page 7 of 7

61. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.

How should the Consultant meet this requirement?

Define a generation horizon of 14 days.

Define a generation timeframe of 14 days.

Configure Auto-generate Work Orders to True.

Define a generation horizon of 20,160 minutes.

62. Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm .

How can this be achieved?

Use Territory-specific Operating Hours.

Use Customer Operating Hours.

Use Multiple Operating Hours with Slots for each hour.

Use Exact Appointments on the Work Types.

63. Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application .

What approach should a Consultant recommend?

Create a Quick Action that will create a new Service Appointment record.

Create a Visualforce page that will create a new Work Order record.

Create a Quick Action that will create a new Work Order record.

Create a Visualforce page that will create a new Service Appointment record.

64. Universal containers want to implement service legal agreements (SLA) for work Order.

Which three considerations should the consultant take into account?

A new entitlement process requires selecting entitlement process type.

Milestones for the work orders can be set up from the metadata API

A single milestone can be added to both case and work order entitlement processes.

An entitlement process must be applied to both cases and work order

Milestone of the work orders can be configured in setup.

65. Universal Containers’ DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time .

What will help reduce DSO?

Require Technicians log all non-billable hours.

Require customer signature on billable Work Orders

Require approval on all Installations.

Require Technicians sign-off on Work Orders.

66. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company’s Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

67. A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.

What process should a Consultant recommend to handle this situation?

Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.

Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.

68. Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console .

Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

Add the Work Order Quick Action on the Case.

Use Work Types to achieve pre-defined templates.

Add the Work Order Quick Action on the Account.

Use Record Types to achieve pre-defined templates.

69. Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.

How should a consultant assign service appointments to the polygon?

Set the polygon assignment policy to the highest level.

Set the territory assignment policy to the highest level.

Set the territory assignment policy to the lowest level.

Set the polygon assignment policy to the lowest level.

70. universal container UC want to track the asset lifecycle when equipment has been snapped out

What should a consultant recommend to meet this requirement?

Add the field history tracking related list to the assets page and configure the asset relationships object

Add the related asset related list to the asset page and configure the product request object

Add the related asset related list to the asset page and configure the asset relationships object

Add the field history tracking related list to the asset page and configure the product request object

Tips To Pass Salesforce Field Service Lightning Consultant Exam

Tips To Pass Salesforce Field Service Lightning Consultant Exam

Share this post

Author

Leave a Reply Cancel reply

Related Posts