PCDC Version 8.7 PEGAPCDC87V1 Updated Dumps

test2023-01-17T07:46:03+00:00

The Certified Pega Decisioning Consultant (PCDC) 87V1 exam is a certification exam for professionals who want to demonstrate their expertise in using the Pega platform to create and implement decisioning solutions. This exam covers topics such as creating and managing decision strategies, working with data and analytics, and troubleshooting and tuning decisioning solutions.

The PEGAPCDC87V1 practice exam is a valuable resource for individuals preparing for the PCDC 87V1 exam. PCDC Version 8.7 PEGAPCDC87V1 dumps are newly updated, which are designed to help candidates test their knowledge and skills, identify areas of weakness, and improve their chances of passing the PCDC 87V1 exam. To prepare for the PCDC 87V1 exam, we recommend taking the PEGAPCDC87V1 practice exam multiple times, this will help you to understand the material better and be better prepared for the actual exam.

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1. A bank wants to present the Rewards Card offer on the top right of the customers’ account page when they log in. Select the placement type of the treatment design.

Carousel

Tile

Footer bar

Hero

2. U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. To show the offers per the bank’s requirements, the bank added all existing contact policy conditions.

What is the immediate next step they should take?

Go live for all customers and check the performance on a weekly basis

Add unit tests using persona testing before going live

Conduct numerous what-if simulations before going live

Go live for a limited number of customers and check the performance on a daily basis

3. Reference module: Sharing action details with third-party distributors.

A bank has chosen an email service provider to deliver the offer messages selected by Pega Customer Decision Hub. The service provider prefers that the bank uploads a file per batch of customers to a cloud storage location, either on Microsoft Azure or Amazon S3. As a consultant working on the project representing the bank, what is your response?

Action details can only be transferred via secure FTP

Action details will be written to the local filesystem by default. But we will write an external process to transfer them to the cloud

Action details can be directly written to either of those cloud storage solutions

Action details can be written directly to Amazon S3 but not Microsoft Azure

4. Pega customer Decision Hub enables organizations to make Next-Best decisions.

To which type of a decision is Next-Best-Action applied?

Determining how to optimize inventories

Optimizing supply chain management

Determining if a borrow gets a loan

Predicting the time of a machine failure

5. A bank would like to write action details to a file so that it can be shared with a third-party email distributor. The bank has instructed their consultant to ensure the action details are finalized at the end of each run.

In this context, what does finalization mean?

All data in the file is the result of the last five runs

All data in the file is the result of all the runs

All data in the file is the result of a single run

All data in the file is the result of the first run

6. U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.

What changes do you need to make in the decision strategy for the updated scorecard to take effect?

Remap the scorecard property in the decision strategy for the change to take effect.

Add a new Group By component for the mortgage limit calculation.

The score calculation is independent of the strategy and no change is required.

A new proposition filter needs to be configured in the strategy to filter on customer income.

7. Which statement best describes the goal of Next-Best-Action?

Balance customer needs with business objectives

Ensure that every customer receives the same action

Ensure that the customer is always given a desirable offer

Provide insight into business processes

8. To calculate the total number of customer responses of four actions in a group, you must use________________.

four Group By components

one Group By component

four Set Property components

one Set Property component

9. MyCo, a telecommunications company, wants to implement one-to-one customer engagement using Pega Customer Decision Hub™.

Which of the following real-time channels can the company use to present Next-Best-Actions? (Choose Three)

Traditional television advertisements

A retail store

The call center

SMS

Billboard on the company building

10. An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.

If the following volume constraint is applied, how many actions are delivered by the outbound run?

75 emails 25 SMSes

75 SMSes and 25 emails

100

150

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11. MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.

Which arbitration factor do you configure to implement the requirement?

Context weighting

Propensity

Business weighting

Action value

12. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected

twice in any channel in the last 7 days

Paul, an existing U+ Bank customer, no longer sees the Reward card offer.

What is the reason that Paul cannot see the offer?

Paul rejected other credit card offers twice on the web channel and once in contact center

Paul rejected the Reward card offer once on the web channel

Paul rejected the Reward card offer once in contact center

13. U+ Bank realizes that customers have ignored a particular mortgage offer. As a result, the bank wants to offer the action 30% more frequently.

Which arbitration factor do you configure to implement this requirement?

Business purpose weighting

Context weighting

Action value

Action weighting

14. U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.

The automatic approval of credit card limits are processed based on the following criteria set by the bank:

The bank wants to change the threshold value for the USD 2000 credit limit from “<175” to “<200”.

As a Strategy Designer, how do you implement this change?

Change in the strategy the condition from “.pxSegment <=175” to “.pxSegment <=200”

Map the score value in the decision strategy to “<=200”.

Change the cutoff value in the results tab of the scorecard decision component

Change the cutoff value in the results tab of the scorecard model

15. MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.

You have decided to use volume constraint to limit the number of actions in a batch. To meet the business requirement, what Reset Interval setting do you select?

When accessed

Manual

Daily

Reset Interval does not matter for this scenario

16. As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.

Which three business issues do you recommend? (Choose Three)

Collections

Service

Retention

Resource Planning

Accounting

17. Reference module: Essentials of always-on outbound

A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day 1. On day 3, it sends a reminder email to customers who haven't responded to the first email. On day 7, it sends a second reminder to customers who haven't responded to the first two emails.

If you were to re-implement this requirement using the always-on outbound customer engagement paradigm, how would you approach this scenario?

Configure a primary schedule for the original offer email and setup an ad-hoc or emergency schedule to send reminder emails

Configure the primary schedule to run daily and let the AI choose the best action from all the actions that a customer qualifies for based on engagement policies

Create an action with a flow that contains 3 Send Email shapes, one for each email. Set appropriate wait times between the shapes

Create three segments to identify the target audience for each of the three offer emails-day 1, day 3 and day 7. Setup three schedules per day targeting each of the three segments

18. U+ Bank wants to offer a 10% discount for customers whose CLV value is higher than 400.

Which strategy component should you use to meet the new requirement?

Filter

Prioritize

Group By

Set Property

19. U+ Bank’s marketing department currently promotes various credit card offers by sending emails to qualified customers. Now the bank wants to limit the number of emails sent to their customers irrespective of past outcomes with a particular offer and customer.

Which of the following options allows you to implement this business requirement?

Customer contact limits

Volume constraints

Suppression policies

Suitability rules

20. Reference module: Adding more tracking time periods for contact policies.

A bank is currently displaying a group of mortgage offers to its customers on their website. The bank wants to suppress the mortgage group for 15 days if a customer ignores three offers from the mortgage group.

How do you define the suppression rule for this requirement?

Suppress an action for 15 days if there are 3 impressions for any channel without a click

Suppress a group of actions for 15 days if there are 3 rejects for any channel

Suppress an action for 15 days if there are 3 rejects for web channel

Suppress a group of actions for 15 days if there are 3 impressions for the web channel without a click

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21. Reference module: Creating and understanding decision strategies

In a Prioritize component, the top action can be determined based on the value of ________ .

average margin of all actions

Customer.Value

Primary.Income

the propensity

22. Reference module: Analyzing customer distribution using Pega Value Finder.

Myco, a telco, is working on implementing a project in which post-paid offers are presented to qualified customers. In the build stage of the ideation, the business wants to look for new opportunities to improve marketing.

As a Decisioning Consultant, which simulation do you run to meet the requirement?

Distribution Test

Audience Simulation

Pega Value Finder

Pega Scenario Planner

23. Which two of these statements is true about Value Finder? (Choose Two)

Shows the distribution of under-served customers across different groups

Projects estimated value of the subsequent next-best-action run

Identifies opportunities for improvement

Identifies engagement policy conditions with bias

24. MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers.

What action must MyCo take to meet this business requirement?

Place a paid ad

Make a call

Send an email

Create a Facebook post

25. What does a solid arrow from a “Set Property” component to a “Filter” component mean?

There is a one-to-one relationship between a “Set Property” and a “Filter” component.

A property from the “Set Property” component is referenced by the “Filter” component.

To evaluate the “Set Property” component, the “Filter” component is evaluated first.

Information from the “Set Property” component is copied over to the “Filter” component.

26. DRAG DROP

A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.

Put the steps in the correct order to implement this task.

27. DRAG DROP

The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub™ on its website to promote new offers to each customer.

Place the events in the sequential order.

28. CORRECT TEXT

Reference module: Testing engagement policy conditions using audience simulation U+ Bank, a retail bank, recently implemented a project in which credit card offers are presented to qualified customers when the customers log in to the web self-service portal. The bank now plans to amend its engagement policy conditions.

As a Decisioning Consultant, which simulation do you run to check if the conditions are too broad or narrow for your requirements?

Audience simulation

Pega Scenario Planner

Ethical Bias Check

Persona Testing

29. 1.U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.

As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub™.

Which property allows you to use the risk segment computed by the decision table in the decision strategy?

pxOutcome

pxResu/t

pxSegment

pxRiskSegment

30. Platinum card is suitable for customers with the Credit Score > 500

As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.

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31. MyCo, a mobile company, uses Pega Customer Decision Hub™ to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.

As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?

Enable an action value in the prioritization formula.

Ensure that the propensity is enabled in Arbitration tab.

Create a prioritization decision strategy at the Group-level.

Create an adaptive model rule at the Issue-level.

32. Reference module: Creating and understanding decision strategies.

In a Prioritize component, the top action can be determined based on the value of _______.

the propensity

Primary.Income

average margin of all actions

Customer.Value

33. Myco, a telecom company, uses Pega Customer Decision Hub™ to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.

As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

a list of customer email addresses from the Test Message tab

schedule an outbound run with a limited number of customers

preview section from the email content editor

a seed list from the Test Message tab

34. U+ Bank has recently started using Pega Customer Decision Hub™ to display the first credit card offer, the Standard card, to every customer who logs in to their website.

Which three tasks do you need to perform to implement this requirement? (Choose Three)

Set up business structure to Sales/CreditCards

Define customer engagement polices

Create and configure the real-time container

Create the action and its web treatment

Define customer contact policies

35. Reference module: Analyzing the effect of business changes using Pega Scenario Planner.

U+ Bank, a retail bank, completed an implementation to present Credit Card offers to customers on their self-service portals. You want to estimate the business value that the subsequent next-best-action run creates using the selected configuration.

Which simulation do you run to get the required information?

Pega Scenario Planner

Audience Simulation

Distribution Test

Pega Value Finder

36. Next-Best-Action ensures that communication between the business and the customer is__________ and __________ (Choose Two)

contextual

free of jargon

timely

uniform and generic

37. A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day one. On day five, the bank presents a similar offer if the first email is ignored.

If you re-implement this requirement by using the always-on outbound customer engagement paradigm, how do you approach this scenario?

Create an action with a flow that contains two send Email shapes, one for each email. Set appropriate wait times between the shapes

Configure the primary schedule to run daily and let the artificial intelligence (AI) choose the best action based on engagement policies

Configure a primary schedule for the original offer email and setup an ad-hoc schedule to send the second email

Create two segments to identify the target audience for each of the two offer emails: day one, and day five. Set up two schedules per day for the two segments

38. U+ Bank wants to use Pega Customer Decision Hub™ to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.

To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)

Define the starting population

Enable web channel

Add contact policy rules

Map the real-time container to a business structure level

39. Reference module: Leveraging predictive model.

U+, a retail bank, wants to show a retention offer to customers who are likely to leave the bank in the near future based on historical customer interaction data.

Which type of model do you use to implement this requirement?

An entity model

A text analytics model

A predictive model

An adaptive model

40. A bank wants to sell more mortgages in the fourth quarter and is willing to offer mortgages even in situations where a credit card may have created more value.

Which arbitration factor do you configure to implement this requirement?

Eligibility

Suitability

Business levers

Applicability

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41. U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. They have unit-tests in place using persona tests. The bank has recently added new engagement policy conditions to present credit cards to qualified customers and re executed the tests. They see failures in the tests.

What do they do next?

Accept that some of the tests are failing because of the changes

Remove the failing tests to ensure everything is green

Analyze test case failures, change them and re execute until everything is green

Revert the engagement policy rules so that the persona tests not failing

42. In an organization, customer actions are applicable to various business issues.

What is the best way to organize them?

Into a two-level hierarchy: Group > Actions

Into a simple flat list including all actions

Into a three-level hierarchy: Business issue > Group > Actions

The business structure is organized into a three-level hierarchy

Into a two-level hierarchy: Business issue > Actions

43. CORRECT TEXT

U+, a retail bank, runs an audience simulation with only engagement policies in scope (no arbitration) to understand how its engagement policy conditions perform for its sampled customers. The image above shows the results of this simulation.

What do the action-level numbers indicate?

Number of times an action was presented as the top offer

Number of customers who receive a particular action as the top action

Number of times an action was presented to customers

Number of customers who qualify for a particular action

44. CORRECT TEXT

Reference module: Testing engagement policy conditions using audience simulation.

As a Decisioning Consultant, you are tasked with running an audience simulation to test the engagement policy conditions.

Which of following statements is true when the simulation scope is Audience simulation with engagement policy and arbitration?

The number of times that an action is presented to customers is displayed

The number of customers who receive an action more than once is displayed

The number of customers who receive more than one action is displayed

The results help optimize strategies to meet specific business goals