2021 Free & Latest Microsoft PL-600 Sample Questions and Answers

1. Topic 2, Relecloud



Case study

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.



To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.



At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.



To start the case study

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.



Background

Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance.



Current environment

- The company uses Microsoft Office 365.

- The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.

- For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.

- The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.

- The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.

- The company uses vendors to service aircraft.



Environment

- Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee.

- Minimize the use of third-party products and custom development.

- Reduce customer support call volumes by having the system automatically resolve common issues.

- The security rule for agents must contain the privileges in the default Customer Service Representative security role.

- Log issues as cases. The case form must show variable sections based on the case type. Include a custom entity named Seats and grant agents access to the entity.

- Application use layout should be role specific.



Agents

- You must standardize the format used by agents to enter customer phone numbers.

- Agents need a solution to replace paper reservation checklists.

- Agents need dashboards to show a current count of all reservations on the entity.

- Agents need a way to track reservation issues.

- Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.

- Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.

- Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.



IT

- IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.

- IT staff needs a system that is easy to navigate to active cases.

- IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.

- IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.



Management

- Management requires paginated reports for stakeholders.

- Management wants to provide frequent flyers with better service when the flyers call.

- Managers need to see all customer dashboards at the top of their menu on their mobile device.



Maintenance

- Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.

- Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.

- Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.



You need to recommend the field type to use for configuring meal selections during reservation.

Which field type should you recommend?

2. HOTSPOT

A company plans to create a Power Apps portal to manage support cases for customers. The company has an account hierarchy for customers. The hierarchy supports accounts, cases, and contacts where both contacts and cases belong to their relevant account.

The company has the following requirements:

✑ Portal users must only see the notes for the cases that they manage.

✑ Portal users must only see cases that are submitted by their colleagues.

You need to design the security model for the portal.

Which entity permission scope should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

3. A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity.

The company has the following requirements:

✑ Provide customers with an online portal where they can submit and review cases.

✑ Ensure that customers can chat online with a customer service representative at any time.

✑ Route chats to customer service representatives based on skill and availability.

You need to recommend a solution to the company.

Which three components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

4. A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts.

You need to recommend a solution to automate the process.

What should you recommend?

5. HOTSPOT

You are designing the security model for a Power Platform solution.

The security model must meet the following requirements:

✑ Restrict sharing of data between Power Automate connectors.

✑ Ensure that environment administrators only see users who require access in the enabled user list.

You need to recommend security features for the solution.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

6. You are creating a scope of work document for a solution. You have the following requirements:

• Track support cases, first response time, and resolution time.

• Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.

• Allow cases to have multiple different priority levels.

You need to include the required Dynamics 365 and Microsoft Power Platform components.

Which two components should you include? Each correct answer presents part of the solution. NOT: Each correct selection is worth one point.

7. HOTSPOT

You are designing a model-driven app that provides marketing, sales, and service operations to a company.

The app must integrate with the following systems and data sources:

• A third-party marketing system for lead generation and website submissions.

• A Microsoft Excel Online file that contains manufacturing data on relevant products.

• A separate Microsoft Dataverse environment.

You need to recommend Power Automate connectors for the app.

Which connections should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

8. HOTSPOT

You are designing a Power Platform solution for a company that provides in-home appliance maintenance. When a customer schedules a service appointment, a dispatcher assigns one technician for a specific time and location.

The solution must capture information about the technician assigned to each appointment and the list of tools that the technician must bring to the appointment.

You need to recommend the data type for the captured information.

Which data type should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

9. HOTSPOT

A company has a Power Platform environment that connects to a third-party marketing application.

The company reports that the data in the Power Platform lead table does not match data from the marketing application.

Issues include:

- The owner data in the lead table and the third-party application do not match.

- The Topic column has more information than the related record from the marketing application.

- There are differences in how telephone numbers are formatted.

You need to determine which processes are causing the issues.

Which three processes may be causing the differences observed? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

10. DRAG DROP

You are designing a business strategy for a client who has a Power Platform solution.

The client works with critical data where any data loss creates a high risk.

You need to document the failover process for the stakeholders.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

11. HOTSPOT

A company plans to deploy multiple Microsoft Dataverse environments. You are supporting the go-live process.

The company reports the following access issues:

• Users can access account records but cannot read a column m the table.

• A licensed user receives an insufficient permission error when opening leads.

• A licensed user does not appear in the list of users available for security assignment.

You need to resolve the issues.

What should you do? To answer, select the appropriate options in the answer area NOTE: Each correct selection is worth one point.

12. A company has a model-driven app. The app has forms with both Business Rules and JavaScript added to handle the business logic on the form. The form contains logic that is enforced by using business rules. The company wants to apply the business rules to all forms In the app. You need to recommend a simplified form setup so the form can be maintained moving forward.

What should you recommend?

13. You are designing a Microsoft Power Platform solution.

You need to identify the non- functional requirements for the organization.

Which three non-functional requirements should you identify? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

14. You need to recommend a reporting solution for the organization.

Which two options should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

15. Topic 4, Misc. Questions



DRAG DROP

You are performing a requirements analysis for a customer.

The customer provides the following requirements:

✑ Power Platform storage capacity must remain under 100 percent.

✑ Customer service representatives must be sent an email when they are assigned a case.

✑ Help desk technicians must be shown an error message when they try to delete a task row.

✑ The plug-in pass rate must remain over 99 percent for the production environment.

You need determine if the requirements are functional or non-functional.

Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

16. DRAG DROP

You need to recommend methods for assigning security to each group of users.

The customer provides the following requirements:

✑ Customers need the ability to submit a case through an online portal.

✑ Portal must handle 75 concurrent users submitting cases.

✑ Service data must be retained for at least six years.

You need to determine which requirements are functional or non-functional.

Which requirements are functional or non-functional? To answer, drag the appropriate types to the correct requirements. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.