Free 2021 Latest CompTIA A+ 220-1002 Practice Test

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CompTIA A+ is the industry standard for starting a career in the Information Technology sector. The 220-1002 exam is the second in the CompTIA A+ 1000 series (preceded by 220-1001). The 220-1002 exam will cover the following objectives: Operating Systems, Security, Software Troubleshooting and Operational Procedures.

CompTIA A+ 220-1002 Practice Test is one of the best methods to use when it comes to boosting your chances of passing CompTIA A+ 220-1002 test on the first try. You can find the CompTIA A+ 220-10012 Questions and Answers on FreeTestShare and get a good idea of what a real CompTIA A+ 1002 test looks like.

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1. A technician receives the Chief Executive Officer’s (CEO’s) Windows 10 laptop, which has been infected with malware. The technician wants to make sure best practices are followed for troubleshooting and remediating the malware .

Which of the following best practices should the technician perform FIRST in this scenario? (Choose three.)

Disconnect the device from the network

Identify and research the symptoms

Restore the computer to the previous checkpoint

Scan and use removal techniques

Create a restore point

Educate the end user

Schedule scans and run updates

2. A network administrator has given a technician documentation detailing the switchports the technician will need to patch in for a network upgrade .

Which of the following documents did the network administrator MOST likely give to the technician?

Process diagram

Physical network diagram

Fiber backbone diagram

Logical topology diagram

3. An administrator needs to uninstall an update on a Windows 7 computer .

Which of the following Control Panel utilities would make this possible?

Device Manager

System Protection

Programs and Features

User Account Control

4. A technician is trying to repair a computer that was infected with an encrypting virus. After disconnecting the system from the network, the technician images the computer. Upon startup, the system consistently presents a blue screen at the Windows logo .

Which of the following should the technician perform NEXT to resolve the issue?

Perform a BIOS'UEFI update

Execute a clean install of the OS

Check the boot mode of the computer

Apply a different workstation image

5. Which of the following types of scripts would be seen on the user end of a web page?

.bat

.js

.sh

.vbs

6. Which of the following types filesystems is in use when data is endiphered on a disk using a key?

exFAT

HFS

FAT

EFS

7. A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft.

Which of the following should the user try FIRST?

Open the application with administrative privileges.

Open a run command and then type the application name.

Reboot the computer into sate mode and try to open the program.

Uninstall the program alter saving any associated data and reinstall the program.

8. A user received a call from a bank to confirm a wire transfer; however, the user created no such request. While troubleshooting, a technician discovers there are rules on the user’s account that are forwarding the emails to an external email address and deleting the emails from the bank.

This is an example of:

spam email.

invalid certificates.

hijacked email.

browser pop-ups.

9. Which of the following technologies can be utilized in a wireless network environment to provide secure SSO access for WiFi and network resources?

WPA2

AES

MAC filtering

RADIUS

WPS

10. Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?

2GB

4GB

8GB

16GB

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11. Joe. a user, is receiving automated replies but does not remember sending any emails to those recipients He checks the sent items folder and sees email messages he did not send.

Which of the following would be the BEST way to resolve this issue?

Reset Joe's email password

Set up a rule to delete the automated replies

Mark the automated replies as spam

Rebuild Joe's profile

12. Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.

Which of the following should the technician do?

Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot

Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one

Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time

Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved

13. A technician has completed troubleshooting and repairing a newly found bug on a user’s workstation. The technician wants to share the repair steps with the rest of the team .

Which of the following methods will the technician MOST likely use?

Knowledge-base entry

Team chat message

Email to the team leader

Incident documentation

14. A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office .

Which of the following steps should the technician take FIRST?

Disconnect the PC from the network

Perform an antivirus scan

Run a backup and restore

Educate the end user

15. Ann, an employee, has been trying to use a company-issued mobile device to access an internal fileshare while traveling abroad. She restarted the device due to a mobile OS update, but she is now unable to access company information Ann calls the help desk for assistance, and a technician verifies she can make calls and access websites.

Which of the following should the technician suggest NEXT to try to fix the issue?

Navigate to the VPN profile in the device settings, delete the pre-shared key. and restart the device

Instruct Ann to open the company's MDM application to ensure proper functionality

Navigate to the corporate intranet page and use hyperlinks to access the fileshare.

Instruct Ann to disable TLS 1.0 in the device settings

16. Which of the following operating systems is based on UNIX source code and is closed source?

Android

Windows

macOS

Linux

17. Which of the following would MOST likely contain troubleshooting guides?

Acceptable use policy

Topology diagram

Knowledge base

Incident documentation

18. A user reports a computer is experiencing the following issues:

✑ Slowness at different points in the day

✑ Screensaver engaging randomly

✑ BSODs

Which of the following tools should the technician use to analyze the computer’s behavior?

Computer Management

Event Viewer

Performance Monitor

Task Manager

19. While installing a hard drive in a server, the administrator installs an extra physical hard disk.

Which of the following technologies will allow the administrator to extend an existing volume onto the extra disk?

Dynamic partitioning

Disk defragmenter

RAID Level 5

Swap partition

20. A user’s computer is quick to boot up but very slow at login. It tends to get faster throughout the day. A technician checks the RAM usage, and it looks fine during the day. The slowdown is MOST likely being caused by too many:

boot devices.

startup applications.

device drivers.

Windows profiles loading.

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21. A user browses to a company's Intranet page and receives an invalid certificate message A technician discovers the certificate has expired A new certificate is put In place and Installed on the user's computer; however, the user still receives the same message when going to the Intranet page. The technician tries with a third-party browser and connects without error. The technician needs to make sure the old certificate is no longer used in Internet Explorer .

Which of the following Internet Options should the technician use to ensure the old certificate is removed'?

Advanced

Clear SSL state

Publishers

Certificates

22. A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connection and ensure that employees cannot applications or personal emails .

Which of the following would the technician MOST likely configure on the network device to accommodate the SOHO user’s request? (Select TWO)

MAC filtering

Default SSID

Ratio power levels

Content filtering

Physical security

23. A technician is hardening a Windows workstation. One of the hardening requirements for the workstation is to prevent potential privilege escalation attacks on the local system .

Which of the following steps should the technician perform to BEST meet this requirement?

End the lsass.exe service running on the system.

Uninstall and reinstall the antivirus program.

Disable and rename the administrator account.

Update the system with the latest security updates.

24. A customer built a computer with the following specifications:

Single hexa-core processor

8GB DDR4 memory

256GB SSD drive

Built-in graphics card

32-bit Windows OS

Audio editing software

The computer seems to be working, but the OS reports only 3.5GB of RAM is available .

Which of the following would correct the issue?

16GB DDR4 memory

64-bit Windows OS

Dual hexa-core processors

512GB SSD drive

25. A technician needs to remove malware from a Windows system. The technician has already performed research on the malware and determined it is a memory virus .

Which of the following steps should the technician take NEXT?

Disable the restore points.

Remediate the affected system.

Educate the user.

Quarantine the affected system.

26. A user’s mobile device is losing its battery change very quickly. The user report charge at 9:00 a.m. but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is relatively new, high-end phon. The user claims most of the usage involves checking emails for a few minutes three or four times per hours.

Windows of the following should a technician perform FIRST to diagnose the issue properly?

Check the application and their resources usage.

Order a replacement battery and see if the phone maintain its charge.

Configure the email software to work on a fetch schedule instead of the push setting

Wipe the phone screen brightness to 30%.

Uninstall all the applications on the phone and see if the battery issues remain.

27. An application is installed and configured locally on a workstation, but it writes all the save files to a different workstation on the network .

Which of the following accurately describes the configuration of the application?

Network-based

Client/server

Application streaming

Peer-to-peer

28. A technician is creating a network topology diagram.

Which of the following would be the MOST appropriate to include? (Select TWO)

A list of network addresses for each device

A list of the ports on each device and what they are connected to

Technical specifications and performance ratings for the devices

Settings, configuration details, and notes on proper operations

A list of devices that need replacement within the next 6-12 months

The MAC address and serial number of each device on the network

29. A technician was alerted by IT security of a potentially infected desktop, which is at a remote location. The technician will arrive on site after one hour.

Which of the following steps should be performed prior to traveling to prevent further infection'' (Select TWO).

Start system updates.

Backup PC data

Run antivirus

Install the firewall.

Turn off System Restore

Install a keylogger

30. Ann, a user, has purchased a new Android phone and is attempting to access a public hot-spot. When she gets a message indicating the page cannot be displayed. She notices there is a “?” in the radio icon in the toolbar.

She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance .

Which of the following is the MOST likely issue Ann is experiencing?

There is unauthenticated wireless connectivity

She has exceeded the data allowance

The phone is only 3G capable

It is an unrooted phone

The SIM card was not activated

A data plan was not purchased

Page 4 of 16

31. A technician is alerted to a virus on a PC. The technician isolates the PC from the network. After verifying there are no other infected PCs on the network, which of the following is the SAFEST method for the technician to use to clean the infected PC?

Download and apply the security patch that addresses the vulnerability that was exploited

Use System Restore to bring the PC back to a previous restore point.

Reimage the computer and update it with all the latest patches

Download another antivirus software that will quarantine the virus.

32. A technician needs to configure a user's PC so it can be powered on remotely by another employee who will be working at the help desk after hours. The technician puts the employee in ‘the correct organizational unit; however, the employee is still unable to connect .

Which of the following settings should the technician configure?

Remote Assistance

Firewall exceptions:

on Static IP address

Wake-on-LAN

33. In which of the following operating systems has the publisher removed the ability to turn off automatic updates with the Control Panel applet?

Windows Server 2012 R2

Windows Server 2016

Windows 7

Windows 8.1

Windows 10

34. A technician just replaced a network copier's toner cartridges and wants to dispose of the used ones .

Which of the following represents the BEST way to handle the waste?

Refill the cartridges manually and return them to the shelf for the next rotation.

Place the used cartridges in the packaging the new ones came in and give them to a specialized recycler.

Dispose of the used cartridges in the standard municipal garbage.

Bring the used cartridges to the local recycling plant and place them in the bin marked "plastics".

35. Ann, a user, received an email from an unknown source with an attachment claiming to be pictures from her beach vacation. When Ann opened the attachment, she was prompted to enable macros. Once the macros were enabled, the antivirus software triggered an alert.

The malicious activity was stepped by the antivirus software .

Which of the following should be recommended as the FIRST line of defense to prevent this attack vector from reoccurring?

A trusted CA

An outgoing proxy

A content scanner

A stateful firewall

36. A user received a brand new mobile device about six months ago. The device is now running very slowly and ishotter than normal, and certain applications crash when they are started.

Which of the following are the BEST options for troubleshooting this phone? (Choose two.)

Check for any applications that are running and stop them.

Check the device's battery and replace it.

Check the smartphone's screen and replace it.

Check the smartphone's charging cable to ensure it is working properly.

Check for any unnecessary applications and uninstall them.

Check for any OS updates and install them.

37. A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.

Which of the following would MOST likely fix the issue?

Roll back updates

Disable the Windows Update service

Check for updates

Restore hidden updates

38. A network support technician takes a call from an office manager who wants to change the wireless security key on the access point in that particular office. The office manager explains that a label on the access point indicates it has an IP address of 10.0.100.2 .

Which of the following should the technician use to connect securely to the access point to make the change?

RDP to 10.0.100.2

SSH to 10.0.100.2

HTTP to 10.0.100.2

Telnet to 10.0.100.2

39. A company needs a software package for a new branch office .

Which of the following license should the business purchase to allow correct licensing of the software?

Personal license tor each employee

Commercial license for each concurrent user

Open-source license for each installation

Enterprise license for all corporate computers

40. CORRECT TEXT

A user's smartphone began experiencing decreased performance after the user watched some videos, browsed the web, and accessed the application store. The user states the phone was. working fine beforehand .

Which of the following should be done FIRST to resolve the issue?

Replace the smartphone with a model that has faster hardware.

Check the storage space availability on the smartphone.

Look for OS updates.

Restore the smartphone to the manufacturing image

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41. A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to be addressed in the project. The team is in the process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to complete it and move to the next stage.

Which of the following would the project team MOST likely add to the SOW?

Risk analysis

Plan to change

Backout plan

Change board approvals

42. A workstation needs to be hardened against brute force attacks. It also needs to be protected if a user walks away and leaves the computer unlocked .

Which of the following would harden the workstation as required? (Select TWO).

Set up a failed attempts lockout setting.

Enable a screen saver password.

Use a stronger Active Directory password.

Disable local logon time restrictions.

Create a BIOS password

Enforce a password reset policy.

43. A technician receives a security alert stating a vendor has left a Keylogger on certain systems that shipped configured from the factory. The technician needs to research the system model numbers to determine if any production computers are affected.

II the technician finds vulnerable systems, which of the following is the BEST method to remove the Keylogger?

Update all antivirus definitions and run a full scan on all networked computers.

Make sure the operating systems on all networked computers are fully patched and up to date

Update all software drivers and firmware on all the affected computers.

Enable geofiltering on the network firewall to stop unwanted communications.

44. A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission.

If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns?

Default SSID

MAC filtering

Power levels

Content filtering

Firewall

45. Joe, a systems administrator, is setting up a risk management plan for the IT department.

Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS.

Which of the following can Joe do to ensure the backups will work if needed?

Frequently restore the servers from backup files and test them

Configure the backups to restore to virtual machines for quick recovery

Set up scripts that automatically rerun failed backup jobs

Set up alerts to let administrators know when backups fail

Store copies of the backups off-side in a secure datacenter

46. Malware has been identified on a critical system that is currently quarantined .

Which of the following should a technician do after the malware symptoms are correctly identified?

Educate the power user for that system.

Schedule weekly scans and run routine updates.

Disable System Restore.

Remediate the infected system.

47. Following instructions from the help desk, a company employee turns off a workstation that has a suspected ransomware infection. A technician is dispatched later to investigate the workstation.

Which of the following should the technician perform FIRST?

Disconnect the network cable.

Disable System Restore

Boot into safe mode

Update the antivirus software.

Recover from a restore point

48. A user’s company phone was recently wiped. The user Is unsure if an IT administrator wiped the phone or if it was the result of a hacking attempt. A new company policy was recently implemented to tighten security.

The new policy requirements include:

* An allowance for the remote wiping of company data

* PIN unlock

* Failed-attempt device wiping

‘The user normally keeps the phone in a pocket, so it is unlikely that anyone else had access to It .

Which of the following is the MOST likely cause of the device being wiped?

Unauthorized remote access

A system lockout

A virus

A faulty device

49. Which of the following may include the use of a password and a rotating PIN lo access a wireless network?

RADIUS authentication

TKIP authentication

Multifactor authentication

TACACS authentication

50. A technician recently built a gaming PC with a multicode CPU, 32GB DDR4 memory, a 1TB SSD. and a high-end GPU. The technician installed the OS and a new game but noticed the frame-rate performance was much lower than expected.

Which of the following should the technician do NEXT to address the performance issues?

Install a higher wattage PS

Download security patches

Defragment the drive

Update the device drivers

Page 6 of 16

51. An administrator wants to search a file on a Linux server for the plus symbol (+) .

Which of the following will the administrator MOST likely use?

cat

grep

52. A user is having network printing issues. The user indicates printing was working fine moments ago, but now there are no printers displayed in Microsoft Word .

Which of the following should a technician check FIRST?

The toner volume in the printer

The USB cable from the PC to the printer

The printer driver version

The print spooler service

53. A technology team is creating limits and guidelines for the use of company-provided software, equipment, and

Internet access .

Which of the following policies is needed?

Password policy

Acceptable use policy

Regulatory policy

Compliance policy

54. A company is implementing multifactor authentication and requires a solution that utilizes TCP .

Which of the following will the company MOST likely select?

SNMP

TACACS+

DHCP

RADIUS

Kerberos

55. CORRECT TEXT

Joe. a user, is gelling replies lo an email message he never sent Joe contacts the help desk to ask what he should do .

Which of the following should the help desk technician recommend FIRST to Joe?

Delete the replies

Change his password

Notify his contacts that his account was compromised

Forward the email to the technician.

56. A customer has called the help desk because a word processing application will no longer open. It was working fine earlier, but the user had to close a document quickly. An error message popped up about a network resource, and then the document crashed. Now, when the user clicks on the icon to launch the application, it does not give an error and will not open .

Which of the following should a technician do FIRST?

Run full antivirus and anti-malware scans on the computer.

Check the processes to see if the task is still running and kill it.

Reinstall the proprietary office suite of applications.

Connect the computer to the network and remap the share.

57. Joe, a user, notices someone use his computer while he was on break, Joe’s browser history reveals searches for websites he did not visit. The local print also has document in the output tray with someone else’s PII .

Which of the following steps should Joe take to prevent unauthorized access of his account?

Lock the desktop while he is away

Change his password

Implement login time restriction

Change the default administrator password

58. Which of the following provide the MOST security for PCs and mobile devices? (Choose two.)

Access control lists

Multifactor authentication

Organizational unit

Trusted software sources

Data loss prevention

Pre-shared key

59. Which of the following Windows technologies can tender a file unreadable by anyone other the fole's creator?

EFS

DEF

Bitlocker

NTFS

60. CORRECT TEXT

A technician has installed two new drives in a computer in the computer lab. Disk1 will be utilized for user and application data. > Disk2 has already been properly configured and has production data on it. The technician has been unable to format the appropriate disk from the command prompt.

The lab requirements state that Disk1 should be a dynamic disk that contains two partitions. The first partition needs to be 256.000 MB and mapped to drive F. The, second partition needs to be 512.000 MB, and mapped to drive G.

The new partitions must be formatted to prevent each user's files from being accessed by other users, and the disk must be configured to account for future redundancy.

A consistent file system must be maintained on the machine.

INSTRUCTIONS

Conduct the necessary steps within the Disk Manager to accomplish these tasks

If at any time you would like to bring back the initial state of the simulation, please click the Reset Alt button

Page 7 of 16

61. A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail .

Which of the following is the FIRST option to check?

Visit the Microsoft Update website to see if there is an issue with a specific update

Look up the error number associated with the failed update

Look at the system Event Viewer to find more information on the failure

Download the failed update to install manually

62. A technician is setting up network adapter settings on Windows clients that have static IP address assignments. The technician has more than 100 workstation to complete and wants to automate the process.

The requirements for the adapter settings are as follows:

* They must utilize a command line utility

*. The technician has no access to Group Policy

* All workstation should have an IP address assigned by the DHCP.

Which of the following steps should the technician perform to meet these requirements?

Use the ipconfig/release and ipconfig /renev command to have the workstation contact the DHCP for a new lease. Place these two commands in a ,bat file to execute on all systems.

Use the petsh command to reset the workstation adapter. Then use the ipconfig /renew command to use DHCP for a new lease. Place these two commands in a ,bat file to execute on all systems.

Use the net use command to view active connection on the network. Then use the ipconf /renew command to use DHCP for a new lease. Place these two commands in a ,bat file to execute on all systems.

Use the netstat command to find connections on the workstation adapter. Then use the ipconf /renew command to use DHCP for a new lease. Place these two commands in a .bat file to execute on all systems.

63. An administrator created a documents that shows network equipment connections, including endpoints, server, routers, and switches .

Which of the following documents did the administrator create?

Incident response plan

Knowledge base

Inventory list

Network topology

64. A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The users currently have Windows 8 and want to upgrade to Windows 10.

Which of the following installation methods would the technician MOST likely use to accomplish this quickly?

Unattended installation

Remote network installation

In-place upgrade

Clean installation

65. A technician is installing a private PC in a public workspace .

Which of the following password practices should the technician implement on the PC to secure network access?

Remove the guest account from the administrators group

Disable single sign-on

Issue a default strong password for all users

Require authentication on wake-up

66. A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while providing at least one hour of uptime in case of extreme weather conditions .

Which of the following should a technician recommend?

Uninterruptible power supply

Surge protector

Power strip

Power distribution unit

67. Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here" button to resolve it. There is a timer in the pop-up. counting down the time until the computer is no longer usable .

Which of the following should the technician do NEXT?

Research the pop-up to see if it is a legitimate malware solution.

Click on the pop-up window to resolve the issue before the time runs out.

Send an email to all staff members warning them of malware on their system.

Disconnect the Ethernet cable from the workstation and disable WiFi.

68. A user’s login screen does not look normal when booting the computer. A technician states the computer was showing the company’s workstation imaging system screen, but it has since been fixed .

Which of the following did the technician update?

Operating system

Drivers

Boot order

BIOS firmware

69. A user is having trouble accessing websites on a computer. A technician troubleshoots and tries to access a site the user typically visits but is instead presented with a completely different site .

Which of the fallowing should the ‘technician do NEXT?

Clear the DNS cache and check the hosts file.

Verify the default gateway settings are correct.

Ensure the outbound firewall rules are accurate.

Configure the workstation for IPV6.

70. An employee is unable to view in-office network folders while working at home .

Which of the following is the MOST likely cause of the problem?

Untrusted software

Outdated antivirus

MDM policies

Inactive VPNs

Page 8 of 16

71. A technician is installing a new system in a facility that requires zero downtime. The facility uses a backup generator in case of power loss. Into which of the following power sources should the technician plug the system to offer optimal uptime?

Only a surge protector is needed due to the backup generator

Plug directly into the emergency power source

Plug a surge protector directly into the UPS

Connect to a UPS that utilizes the emergency power source

72. A technician needs to edit a protected .dll file but cannot find the file in the System32 directory .

Which of the following Control Panel utilities should the technician use?

System

Display

Folder Options

Indexing Options

73. Company policy states that users must secure their laptops before leaving the office for the evening.

Which of the following physical security measures should be used?

Cable lock

Windows key + L

Smart card removal

Key fob

BIOS password

74. A technician receives a call from an end user in the human resources department who needs to load an older stand-alone application on a computer to retrieve employee information. The technician explains the application can be run in compatibility mode, but it will need to be removed as soon as the user obtains the required information .

Which of the following BEST describes the technician’s concern with loading this application on the user’s computer?

Incompatibility

Impact to the network

Impact to the user

Impact to the device

75. A security learn recommends a disaster recovery plan with the following requirements:

* Recent backups should be readily available.

* Only long-term backups should be stored off premises

* There should be minimum expenditure on hardware .

Which of the following satisfies all of these requirements?

Store 30 days of backups on premises and then age the backups to the public cloud

Store backups on premises and burst to the public cloud if needed.

Store backups both on premises and in a public cloud infrastructure

Store all the backups in a public cloud with no on-premises backup storage

76. A technician submitted a change control request to upgrade the firmware on all company switches at the same time, during off hours, and through automation .

Which of the following change management documents is MOST important to create to ensure the upgrade will not adversely affect the business?

Plan for the change

Scope of the change

Risk analysis of the change

Documentation of the change

77. A user’s computer is running slow even when only one program is open. A technician discovers the CPU is running at 100%, and there is a significant amount of outgoing network traffic .

Which of the following is MOST likely causing the high resource usage?

A keylogger is running

The computer is part of a botnet.

The computer is receiving a DDOS attack

A software is blocking traffic

78. A user installs a flashlight application on a phone. The user later discovers this application was stealing users' data files, pictures, call history, and other private information. The user wants to prevent this from happening in the future .

Which of the following would BEST prevent this from reoccurring?

Only install applications that request appropriate permissions

Only install applications made by large and well-known companies

Install an antivirus on the mobile O

Use a mobile device manager to increase security on the phone.

79. A. user ran updates on a Windows computer recently. Since then, the external CD drive no longer reads discs. The user has connected the external drive to another computer that has not been updated and then successfully ran the discs .

Which of the following should the user do to fix the issue?

B. Upgrade the drive.

C. Replace the discs.

D. Roll back the drivers.

D Reinstall the firmware.

80. A user is unable to open a document on a shared drive from a Linux workstation .

Which of the following commands would help the user gain access to the document?

chmod

lfconfig

pwd

grep

Page 9 of 16

81. Which of the following is a Device that stores a copy of a certificate that is used for authentication?

Biometric scanner

Soft token

Smart card

OTP token

82. A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots the computer, but the issue persists .

Which of the following should a technician perform to identify and resolve the issue? (Choose two.)

Run a virus scan with updated signature files

Uninstall any unknown browser extensions or add-ons

Install the latest version of the Internet browser

Enable SSL 3.0 in the browser settings

Delete all unknown registry keys and reboot

83. Which of the following allows for per-command authentication and authorization?

TKIP

RADIUS

AES

TACACS

84. A user calls a technician to report loud beeps that are coming from the server room following a recent rainstorm and power outage. The technician verifies all the servers are online and working properly, and the backup power unit is functioning properly and without errors .

Which of the following Is MOST likely the Issue?

PSU alarm

Humidity alarm

Temperature alarm

Motion alarm

85. Which of the following OS installation methods provides previously unavailable features and functionality white maintaining user settings?

Restore

Repair installation

Clean install

In-place upgrade

86. A technician has enabled port security on a switchport .

Which of the following BEST describes the effect this will have?

Devices must match a list of allowed MAC addresses before accessing the network

Devices need to conform to the policies set forth by the MDM software

Data loss prevention software will be monitoring for data exfiltration on the port.

A firewall is actively monitoring the network traffic using heuristic analysis.

87. While preparing a computer that will be issued to a new user, the technician discovers the computer’s former user configured a supervisor password in the BIOS .

Which of the following can the technician do to allow the password to be removed?

Reimage the machine from a network share

Change the boot order and boot to an external drive

Remove and then replace the CMOS battery

Use the BIOS user password to reset the supervisor password

88. A technician needs to open a laptop chassis to perform an upgrade .

Which of the following procedures must be technician follow FIRST? (Select Two.)

Attach an ESD strap

Use proper lifting techniques.

Put on safely goggles.

Disconnect the power from the P

Remove all jewelry

Wear an air filter mask

89. A technician is removing a virus from a user’s Windows workstation. The virus was installed by the user while downloading pirated software from the Internet .

Which of the following should the technician do to address this issue?

End the current explorer.exe task. Update and run an antivirus scanning utility to remove the threat. Relaunch explorer.exe using Task Manager.

End the current explorer.exe task using the command line. Update and run an antivirus scanning utility to remove the threat.

Launch explorer.exe using Task Manager. Update and run an antivirus scanning utility to remove the threat.

Update and run an antivirus scanning utility to remove the threat. Launch explorer.exe using Task Manager.

90. CORRECT TEXT

A cybersecurity researcher purchased several used laptops at an auction. While the hard drives appeared to be blank, the researcher was able to recover all the data that previously existed on the drives .

Which of the following methods did the original owner MOST likely use to clear the drives’ contents?

A Standard format

B. Drive degaussing

C. Disk encryption

D. Drive wipe

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91. Ann, an end user, is working with highly regulated data and often notices the high volume of traffic in her work area. Ann requests help with limiting the exposure of data as people walk by.

Which of the following security measures should be used?

Biometric device

Common access card

Cable lock

Privacy screen

Mantrap

92. A user reports unwanted pop-ups are appearing on a computer’s screen, and the system is performing slowly .

Which of the following should a technician do FIRST to troubleshoot the threat? (Choose two.)

Kill all processes that are not related to Windows.

Restart the computer in safe mode.

Run antivirus and anti-malware scans.

Search for software related to the pop-ups.

Uninstall the network driver from the Device Manager.

Disable all non-Microsoft services.

93. A technician is adding a folder lo a structure that Is several levels down from the top level. The technician wants to make sure the new folder will have the same permissions as the top level.

Which of the following should the technician configure?

Attributes

Inheritance

Replication

94. Given the following batch file:

Which of the following describes the purpose of the line beginning with rem?

Comment

Loop

Variable

String

95. Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the external to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed .

Which of the following would be the appropriate action for Joe?

Contact his supervisor so the supervisor can make schedule changes.

Move the appoints to the next business day.

Reach out to a colleague to assist in completing the jobs.

Continue to work on the current call, and get to the others as soon as possible.

96. Which of the following identifies changes in the environment, such as alternating current failure?

UPS monitor

MSDS

ESD mat

Surge suppressor

97. A Windows user logs on to a network domain computer after recently being switched to a roaming profile. The user reports extremely long startup times .

Which of the following should a technician check to address this issue?

The amount of data on the user's desktop

The total quantity of RAM installed on the computer

The free space available on the network share

The size of the Windows swap file

98. Which of the following Windows Enterprise OS version Offers BitLocker as a feature that can be enabled?

Windows 7

Windows 8

Windows 8.1

Windows 10

99. A user often loses connectivity while in the back offices of a building.

Given the following access point control settings:

Which of the following settings needs to be configured to resolve the issue?

Customize valid channels

Bluetooth coexistence

Client aware

TX power

80MHz support

100. A network administrator received a report that the disk storing the accounting department's files has less than 10% free space. An extra was installed in the file server and is unused .

Which of the following OS management features would allow for additional disk space for the department, avoiding downtime?

Disk quotes

Disk defragmentation

Extending partitions

Distributed file system

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101. A SOHO user is working on a laptop, but the wireless connection indicator is showing a limited connection. Each time the user tries to access a website, the browser redirects to an unfamiliar authentication page .

Which of the following should the user check to troubleshoot the cause of the issue?

The existing wireless network connection

The signal strength from the ISP regional satellite

The data speeds from the user’s ISP

The user’s default gateway settings

102. Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process?

Driver detection

Metro interface

Account control

PXE installation

103. A technician is troubleshooting a home WiFi router that is used by a small company of 30 employees. The business is experiencing intermittent wireless connectivity issues .

Which of the following is the MOST likely cause of the issues'?

Some of the employees are not licensed to use the router

The router has insufficient capabilities

Static DNS has not been set up on the router.

Several of the employees are using an incorrect SSlD

104. A manager requests remote access to a server after hours and on weekends to check data. The manager insists on using the server. Before granting the access, which of the following is the MOST important step a technician can take to protect against possible infection?

Create a policy to remove Internet access from the server during off hours

Set the local antivirus software on the server to update and scan daily

Ensure the server is patched with the latest security updates

Educate the manager on safe Internet browsing practices

105. A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter “J” assigned only to the drive .

Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive?

GPT

Dynamic

Basic

Extended

106. A new user has joined a company, and human resources has given the user several documents to sign regarding compliance and regulations for company computers. The user has also received web links to documentation for applications, as well as processes and procedures to do jobs in accordance with those programs .

Which of the following types of documentation has the user MOST likely received? (Choose two.)

Inventory management policy

Knowledge base articles

End-user acceptance document

Acceptable use policy

Incident documentation

Network diagrams

107. Which of the following security tools can leverage the onboard TPM to protect data at rest?

Encrypted file system

Access control list

BitLocker

Secure file transfer protocol

108. A technician just finished using BiteLocker to Go. The technician MOST likely encrypted:

A CD-RW disk.

the network drive.

the internal disk drive.

A USB drive

109. Joe. a user, cannot read encrypted email messages on a corporate smartphone, but he has been able to read them in the past A technician restarts Joe's smartphone. but the issue remains. The technician deletes the corporate email account and has Joe re-add it. verifying all settings are correct Despite these steps, the issue persists.

Which of the following is MOST likely causing the issue?

The certificate is expired

The TPM is bad.

The phone is not encrypted

The incorrect mail server is selected in settings

110. A user Is unable to access a network share out can access email. A technician has confirmed the user has the appropriate permissions to access the share .

Which of the following commands should the technician use FIRST?

ping

nslooking

net use

ipconfig

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111. A technician is implementing multifactor authentication for logins to the network. The network already requires a username and password to authenticate users .

Which of the following should the technician add to meet the multifactor requirement?

Passphrase

Knowledge-based authentication

Thumbprint

112. Ann, an end user, is utilizing a stylus on her tablet. The recognition point is off when she uses the stylus, but it registers in the correct spot when she uses her finger.

Which of the following would be the BEST resolution to Ann’s issue?

Restart the tablet.

Disable and then reenable Bluetooth.

Calibrate the touchscreen sensor.

Disconnect and then reconnect the stylus.

113. Which of the following security principles help to prevent employees from changing files they are intended only to view?

DLP

MDM

ACL

MFA

114. Which of the following should be done prior to installing replacement RAM modules into a desktop computer?

Wear an ESD wrist strap.

Put on latex gloves

Connect power to a grounded outlet

Disconnect the CMOS battery

115. Which of the following is a risk to computer equipment when the humidity is low?

Static discharge

Corrosion

Frequent brownouts

Increased dust

116. A user’s mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away. The device is relatively new, so the user is concerned it is defective.

A technician inspects the device and see the following:

Which of the following should be changed to resolve this issue?

Privacy C Maps

Display C Brightness

Storage C Photos

Mail C Work

117. An administrator wants to deploy updates during the company's off-hours .

Which of the following properties should the administrator implement to facilitate the deployment of the updates?

WaKe-on-LAN

Proxy settings

Remote Assistance

Quality of service

118. A contract technician is working on a network printer when a print job starts and completes.

The technician notices it is a spreadsheet that appears to be an annual salary report.

Which of the following actions should the technician take?

Continue to work on the assigned task

Take the print job to the office manager

Remove the print job from the output tray

Disconnect the printer from the network to prevent further print jobs

119. A technician is troubleshooting a print issue on a Windows computer and want to disable the printer to test a theory,.

Which of the following should the technician use to accomplish this?

Devices and Printer

Sync Center

Device Manager

Power Option

120. An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet .

Which of the following actions should the user take?

Update antivirus definitions

Install anti-malware software

Enable the pop-up blocker

Reboot the PC

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121. A technician is investigating the cause of a Windows 7 PC running very slow. While reviewing Task Manager, the technician finds one process is using more than 90% of the CPU. Outbound network traffic on port 25 Is very high, while Inbound network traffic Is low .

Which of the following tasks should be done FIRST?

Disconnect the network cable.

Update the antivirus software.

Run an antivirus scan.

Shut down the PC

122. A user attempts to log in to a Windows PC, but the computer returns to the login screen after entering the correct username and password.

A technician inspects the logs in Event Viewer and finds a message that corresponds to the user's login attempts:

The user profile for Userl5 could not be loaded. Ntuser.dat is missing or corrupt.

Which of the following would be MOST appropriate for resolving this issue?

Boot into safe mode and log in as User15 Remove extraneous startup programs

Go into System -> Advanced System Settings and remove the User15 profile.

Run the command sfc /scannow.

Delete the C:UsersUser15 directory from the computer.

123. Which of the following devices provides protection against brownouts?

battery backup

surge suppressor

rack grounding

line conditioner

124. A network administrator has noticed unusual activity with a user's login credentials on the network. The user is attempting multiple simultaneous logins across the network, some of which are attempting to access workstations and servers to which the user does not have access.

Which of the following should the network administrator do NEXT?

Delete the user's AD account

Decrease the user's AD privileges

Disable the user's AD account

Reset the password on the user's AD account

125. A new user has joined a company, and human resources has given the user several documents to sign regarding compliance and regulations for company computers. The user has also received web links to documentation for applications, as well as processes and procedures to do jobs in accordance with those programs .

Which of the following types of documentation has the user MOST likely received? (Choose two.)

Inventory management policy

Knowledge base articles

End-user acceptance document

Acceptable use policy

Incident documentation

Network diagrams

126. CORRECT TEXT

To connect to a secure wireless network, a guest user logs in and is prompted to enter a code that is sent as a text message to the user .

Which of the following types of authentication is this an example?

Multifactor

RADIUS

TACACS

Kerberos

127. A technician is acquiring hardware devices and setting up a computer lab with virtual desktops. The lab computers must have the ability to connect automatically to the remote session upon boot and must be started remotely .

Which of the following solutions must the hardware be able to support? (Choose two.)

Image deployment

Multiboot

PXE

Unattended installation

USB

Wake-on-LAN

128. A technician needs to install Windows 10 on a 4TB hard drive .

Which of the following

should the technician perform to accomplish this task?

Format the drive to use exFA

Configure the drive to use the GP

Configure the drive to use an MB

Format the drive to use CDF

129. A technician needs to access the user Interface of a server outside the network. The technician added network security with MAC filtering and port forwarding to allow tor the connection.

Which of the following will the technician MOST likely use to connect to the server?

Remote Assistance

SSH

Telnet

RDP

130. A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications .

Which of the following are the MOST likely causes of these issues? (Select TWO).

System files have been deleted

Proxy settings are configured improperly

The OS has been updated recently.

There are disabled services on the vendor website.

Program file permissions have changed recently.

There is a rogue anti-malware program.

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131. A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon .

Which of the following actions should the user take FIRST?

Check to ensure the printer selected is the default printer

Check the status of the print server queue

Cancel all documents and print them again

Check that the printer is not offline print mode

132. A company wants to move the contents of its users’ My Documents folders from their local hard drives to a file server so they are backed up every night .

Which of the following security concepts does this describe?

Organizational units

Folder redirection

Group Policy

133. The IT department is assisting with an upgrade of the third-party software the payroll department uses to track time and create paychecks. When modifications were made three years ago, there were issues with the upgrade .

Which of the following change management processes should the IT department use after scoping the change but before implementing the new version of the software?

Risk analysis

Managerial approvals

Economic feasibility

Software compatibility

Backout plan

134. A user on a local desktop wants to allow a blocked program through the Windows Firewall .

Which of the following user accounts is necessary to perform this task?

Guest

Power user

Administrator

Standard

135. A technician wants to write a script that will check data line by line until the end of the file .

Which of the following elements will perform the check?

Loop

Integer

String

Variable

136. Which of the following installation types would require the use of an answer file to install the OS?

Unattended

Clean

Repair

Upgrade

137. Which of the following physical security measures is intended to mitigate tailgating?

Biometrics

Badge reader

Smart card

Mantrap

138. Ann, a user, is attempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error message saying the credentials are invalid.

Ann then decides to reset her email password, but after the reset, the new credentials still do not work in the third-party email client.

Which of the following settings or features is responsible for the problems Ann is experiencing?

Full device encryption

Account lock

Multifactor authentication

Strong password requirements

139. Accompany is concerned about the amount of time employees spend browsing the Internet for personal purposes .

Which of the following should be put in place to address the company’s concerns?

Acceptable use policy

Stateful firewall

Video surveillance

Logon time restrictions

140. An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement .

Which of the following should the technician do NEXT?

Create a risk analysis report for review

Submit a change order for approval

Insist the worker accepts the standard desktop

Document the request and place the order

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141. A technician is troubleshooting a PC and identifies the issue as malware. To remediate the PC, the technician attempts to download a malware removal tool but finds the PC cannot connect to the Internet .

Which of the following MOST likely explains why the PC cannot access the Internet?

The PC is quarantined.

System Restore is disabled.

The PC is currently running antivirus.

Malware corrupted the NIC drivers.

142. Ann, an employee at a company, calls the help disk to report issues logging on to a vendor’s website. Joe, the technician, is able to log in successfully with his credentials before going to Ann’s office. However, when he attempts to log in from Ann’s office, Joe experiences the same issue. Ann asks Joe questions about the new software installed on the laptop from the pop-up notification.

Which of the following are the NEXT steps Joe should take to resolve the issue? (Select two.)

Ask Ann for her credentials to verify and log on to the vendor’s website from Ann’s laptop

Verify Ann’s laptop has the correct browser settings

Check all browser cached files on Ann’s laptop and log on to another vendor’s website

Attempt to log on to another vendor’s website from Ann’s laptop

Ask Ann about the notification and review the installed programs

Reinstall the browser, reboot the laptop, and check the vendor’s website again

143. A technician has set up a new computer for a customer and needs to add a login with administrative privileges .

Which of the following tools should the technician use?

Component Services

System Configuration

Security Policy

Local Users and Groups

144. A small business has an open WiFi network for employees but does not want customers to connect to the access point. A technician has been dispatched to address the business’s concerns .

Which of the following configuration settings should the technician change to satisfy the requirements of the business? (Select two.)

Default SSID

MAC filtering

NAT

QoS

Signal strength

Encryption

145. A customer has a Windows 7 x86 computer with 4GB of RAM and needs to upgrade the RAM to meet the minimum specifications for a new piece of software .

Which of the following should a technician recommend to the customer FIRST?

Migrating to a Linux OS

Installing a new SSD

Using a 64-bit architecture

Installing 8GB DDR4 RAM

146. A technician has been asked to review the configuration of an executive’s SOHO network following a recent news report regarding home Internet routers that are being added to botnets for malicious purposes .

Which of the following would be BEST to prevent the router from being added to a botnet? (Choose two.)

Upgrading to an enterprise-grade router

Enabling WPA2-Enterprise encryption

Changing the default credentials

Updating to the latest firmware

Reducing the transmit power levels

Disabling the SSID from being broadcast

147. Which of the following filesystem types has native read/write support on all desktop operating systems?

FAT32

ReFS

NTFS

EM4

148. A company’s security policy does not allow USB drives to be available in workstations. However, an exception needs to be made for a user. The network administrator changes the policy for the user .

Which of the following commands should the administrator run on the user’s workstation?

chkdsk

netstat

gpupdate

diskpart

149. A technician has identified malware on a user’s system .

Which of the following should the technician do NEXT according to malware removal best practices?

Enable System Restore and create a restore point so no data is lost

Educate the user about how to avoid malware in the future

Update the antivirus software and run a full system scan

Move the infected system to a lab with no network connectivity

150. A small office’s wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The attacker then modified the DNS settings on the router and spread malware to the entire network.

Which of the following configurations MOST likely allowed the attack to take place? (Select two.)

Guest network

TKIP

Default login

Outdated firmware

WPS

WEP

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151. A technician is attempting to remove a virus from the machine of a user who just retuned from leave. The virus is a known signature that was identified 30 days ago. The antivirus solution the company is using was updated seven days ago with the most current signatures .

Which of the following MOST likely allowed the infection?

The last antivirus update the machine received was seven days ago.

The user changed the machine's password 30 days ago.

The user manually killed the antivirus process.

The machine has not received an antivirus update in the past 30 days.

152. The Chief Information Security Officer (CISO) wants to ensure the company is prepared in case of a ransomware attack. The CISO has requested network vulnerability scans, firewall audits, and ACL logs .

Which of the following should the CISO also request?

Audits of the cloud storage platform

Tests of the data backups

Physical penetration tests

NIDS signature updates

153. Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow .

Which of the following is the MOST likely cause of this issue?

Files disappearing

File permission changes

Application crash

Too many start items

154. Joe. a technician, imaged a laptop using third-party software, but the drive is now showing a smaller partition size than the installed disk space .

Which of the following utilities will allow Joe to resize the partition using a graphical interface?

Device Manager

DxDiag

DiskPart

Disk Management

155. A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet .

Which of the following command-line tools should be used to troubleshoot this scenario?

Ping

Iwconfig

Nbtstat

Nslookup

156. A technician is cleaning up a warehouse and several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.

Which of the following should the technician do NEXT to proceed with disposal of the batteries?

Place security In trash receptacles

Refer to the manufacture’s specific usage

Review the material safety data sheet

Conduct an Internal search of disposal techniques