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1. A program manager initiates a developmental program. Significant resources and funding are required (or early activities until the program cost and budget estimates are complete

What should the program manager do to understand the financial environment?

Map costs to the expected benefits realization

Establish intermediate budget based on historical information

Establish program financial framework

Obtain intermediate funding from the executive sponsor

2. For a six story building (plus a basement) each of the six floors has a useable area of =3716 m2 (40.000 ft2) There are two riser systems, each serving halt of the useable area on each Moor What are the sleeves quantity and configuration required from fifth floor to sixth floor?

Two sleeves

Three sleeves

Four sleeves

Five sleeves

3. After meeting with the program sponsor and stakeholders, the program manager is asked by the sponsor to accelerate the program to replace two legacy financial systems. The legacy systems are at risk of premature failure.

What should the program manager do next?

Accelerate the projects and components of the program that replace the two legacy systems

Analyze the impact of accelerating the program, and present the pros and cons to the program sponsor

Identify the parts of the program that need to be accelerated and. if it is cost effective and increases benefits realization, implement the change

Create several "what-if" scenarios of alternatives to present to the program sponsor

4. The options for termination an unshielded twisted pair cable for a video surveillance camera at the camera end are an 8-pin 8 conductor outlet and

8-pin 8-contact plug.

75 ohm balun

50 ohm balun

biscuit jack

shielded RJ-45 connector

5. A company is releasing a new product geared toward a specific geographic area. The program manager has received the program objectives and developed the program roadmap which consists of six program components Approval from the program governance board has been obtained.

What is the program manager's next step?

Assign project managers and resources

Classify the program's benefits

Identify the program sponsor and program stakeholders

Develop the program business case

6. Which two of the following items MUST be included in a detailed SoW? (Select two options.)

What type of work needs to be performed

A general description of work to be performed

Who must approve the Scope of work

How the contract performance will be evaluated/judged

When the work will start

7. A program manager building the world's largest cruise ship is resolving the conflict between the two main sponsors who cannot agree on the number of food and beverage outlets to have onboard.

What should the program manager do?

Finalize the business case and market analysis with the cote program team and present the findings to the chief executive officer for approval

Work with the core program team to conduct a market analysis and make the decision based on the best return on investment

Arrange a meeting with both sponsors and the steering committee to present the market analysis and work through the conflict

Engage the program stakeholders present the market analysis and findings to facilitate the decision on the best option

8. A program manager is concerned because several change requests in a component project are causing delays to the program's work package milestones. There are insufficient skilled resources within the component project to complete both the change requests and the milestone tasks.

What should the program manager do next to address this risk?

Prioritize which resources are critical to the project based on an impact analysis of the critical change requests and update the program roadmap.

Prioritize which change requests are critical to the project based on an impact analysis, resource only critical change requests until overdue milestones are achieved, and update the risk register

Mandate that no component project change requests will be processed until overdue milestones have been completed and update the risk register to reflect this

Add the lack of skilled resources to facilitate the large number of change requests to the issue log

9. Which of the following transmitter light sources has a MINIMUM bandwidth of 4700 MHz/km (EMB) at 850 nm">

OM1 (62 50/125 multimode)

OM2 (50/125 multimode)

OM3 (50/125 laser optimized multimode)

OM4 (50/125 laser optimized multimode)

10. When designing horizontal pathways, the ICT distribution designer should consider the design's ability to (Select two options.)

handle only the day one needs as the future is unknown.

minimize occupant disruption when horizontal pathways are accessed.

handle at least 3 different cabling media types.

accommodate cabling changes

accommodate at least 50 percent future growth

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11. For a cost estimate, an ICT distribution designer should produce a document listing each task with a cost placed beside them. The type of document used is a

spare ad sheet

worksheet

database

12. The HR area-assuring the new organization best fits the diversity of the countries and functional domains, while offering equivalent compensations for comparable functions

You have selected your team and you are preparing the business case to support 1) the team selections you made and 2) your recommendation to proceed to the program's next phase

Which document should be present m your business case?

A detailed plan showing dependencies among the constituent protects

A comprehensive analysis of the different compensation packages offered in the 16 countries

An inventory detailing all physical and logical components in place and the employees in scope

A cost/benefit analysis of the different scenarios, presenting their respective contributions

13. A program manager is appointed to manage a new program. The organization's leadership has specified a list of benefits (hat the program should deliver and has requested that the program manager determine when incremental benefits can be realized.

What should the program manager do first?

Develop the benefits sustainment plan

Develop the program management plan

Develop the program roadmap

Develop the component project schedules

14. The program sponsor returns from a board of directors meeting alter identifying a significant risk to the program schedule. This may Impact the program's benefits realization

What should the program manager do next?

Update the program benefits management plan and risk register

Implement the mitigation plan for the identified risk

Adjust the program scope to avoid the risk

Document the risk and create a mitigation plan

15. One interior TTY must be provided at locations defined as public accommodations with ________ or more pay telephones.

One

Two

Four

Six

Eight

16. A program manager evaluates conflicting stakeholder demands associated with cost, schedule, and intended benefits. The implementation team has a strong interest in cost and schedule, and a limited interest in the benefits being produced. The client is only focused on benefits.

Which of the following actions should the program manager take?

Focus on the internal stakeholders to ensure cost and) schedule objectives are achieved

Balance stakeholder needs through the use of trade-offs among the stakeholder groups

Focus on the external stakeholders to ensure the intended benefits are achieved

Conduct a stakeholder meeting to allow everyone to state their priorities

17. A global communications company's cloud-based platform will host its video network using both on - and off-shore learns. The program management office (PMO) assigns a program manager with little experience executing global initiatives.

What should the program manager do to resolve competing resource needs within components that could impact the entire program's overall delivery date?

Require project managers to perform resource levelling in their schedules to automatically take into account availability and dependencies tor key resources.

Revisit assignments on a weekly basis to manually level resources thereby limiting burn-out and preventing underutilization

Optimize integration of the component projects by working with the project managers to align resource skill sets and availability to the program

Improve communications between the project managers to gain efficiencies in resource assignments

18. A program manager prepares the program for review to secure funding by senior management.

Which of the following must the program manager identify when creating the program charter?

Milestone dates, budget, and staff details that support it

Assumptions incorporated into the benefits management plan

Process within the organization that will be needed to deliver the product

Key decision makers or stakeholders in the program and their expectations and interests

19. A program has been established and preparation is complete. Component projects are planned as a part of which of the following?

Program definition phase

Program formulation

Program planning

Program delivery phase

20. A component protect of a multiyear program delivers all expected products and services as anticipated. The component project manager obtains approvals from the stakeholders and transitions the benefits to operations

What should the program manager do next?

Reassign the component project manager to another component project or activity

Verify that the benefits were delivered and authorize component project closure

Conduct a program audit to confirm that the component protect is complete

Keep the component project open until the program benefits are realized

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21. An organization requests that a junior project manager, with no previous experience or training in the industry take over a complex program component. The program component involves senior subject matter experts and has dependencies with other large projects to deliver key benefits to the organization.

How should the junior project manager respond to this request?

Accept the assignment, identify the skill gaps and request training

Reject the assignment, because of the ethical requirement not to accept work for which the project manager is not qualified

Accept the assignment as a challenge and an opportunity to acquire new skills and seek advice from a senior project manager

Reject the assignment because of fear of failure and resulting negative career impact

22. Exhibit:

A pay telephone using coins needs to be installed in a public area. In the specifications, it is required that the telephone shall meet the ADA (American with Disabilities Act) requirement for front reach using a wheelchair.

What will be the maximum reachable height or the value of "X"?

760 mm (30 in)

864 mm (34 in)

1170 mm (46 in)

1220 mm (48 in)

1370 mm (54 in)

23. Which type of scheduling chart utilizes predecessor and successor relationships when identifying tasks?

PERT

Calendar

Milestone

Gantt

24. A program manager is developing a program management plan by integrating the plans of constituent projects. During this effort, the program manager learns that a resource is critical to more than one component and there is a time overlap for their availability

When creating the program resource management plan, what should the program manager do first?

Ask the human resource manager to hire an additional resource

Revise the plan to ensure the allocation of all needed resources

Analyze resource capacity and capability with component protect managers

Develop the program schedule in accordance with resource availability

25. A program manager has a multiple-project program that is scheduled to be completed by year's end. During the program delivery phases of the protects several mandatory changes are identified that would extend the program's completion date

What is the next step for the program manager?

Apply resource leveling to ensure the program is completed on schedule

Update the schedule to reflect the extended completion date

Adjust working hours to ensure the program is completed on schedule

Submit a change request to extend the program schedule

26. A company hires a program manager to create a healthcare management system. After five months the program manager identifies an opportunity to integrate an online medical solution, which could provide additional value to the stakeholders. The program sponsor approves the change in scope.

The program manager should ensure that the results obtained by this opportunity are working in tandem with which of the following?

Critical success factors

Key performance indicators

Benefits management plan

Stakeholder engagement plan

27. Which of the following is TRUE for tele communications spaces?

Maintain aim (3.28 ft) clearance between equipment and plumbing fixtures such as mop sinks

Plumbing piping not related to the support of the space should not pass through the space.

Relative humidity snail be maintained at 40% ± 5%.

Close proximity to water service is desired so consider locating the ER in the pipe chase.

28. Exhibit:

A pay telephone using coins needs to be installed in a public area. In the specifications, it is required that the telephone shall meet the ADA (Americans with Disability Act) requirement for side reach using a wheelchair.

What will be the maximum reachable height or the value of "X"?

760 mm (30 in)

864 mm (34 in)

1170 mm (46 in)

1220 mm (48 in)

1370 mm (54 in)

29. A company initiates a program to reorganize its sales and production departments. Three production departments are located at the three production plants next to the company's headquarters Five regional sales departments are located at different locations around the world.

At this stage of the program, what is the first step?

Develop a program work breakdown structure

Identify and quantify business benefits of the program

Determine and prioritize the various components of the program

Prepare a program organization chart covering both sales and production

30. Which two of the following may the ICT distribution designer need to provide in order to identify the BEST solutions for the client's need? (Select two options.)

Preliminary budget numbers

Color scheme for dropcables

Documentation plan

Recommendations for label design of outlets

Time constraints and/or milestones

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31. In preparation for the development and submission of the program master schedule to a client, the program manager meets with (he component project manager and master program scheduler to discuss the work breakdown structure (WBS) During the meeting, the master scheduler indicates that the master program schedule should include which of the following?

Program benefits and all components protect activities

Component resources and their activity assignment/responsibility metrics

Program-level activities and integrated component projects

Program activities, component activities, and all other work

32. You have just finished a design calling for 15 telecommunications outlets. You received word that the owner has increased his requirements by 40%.

What size commercial DD (distribution device) is required to accommodate the increase?

660 mm (26 in)

1015 mm (40 in)

1346 mm (53 in)

1676 mm (66 in)

33. A program manager is identifying and verifying risks as outlined in the risk management plan. The results will be recorded in which of the following?

Risk register

Risk monitoring and control

Risk response planning

Risk mitigation strategy

34. A program to implement a new payroll processing system at a healthcare company is nearing completion and is under budget.

What should the program manager do next?

Request permission from the program governance board to initiate program closure activities

Present additional opportunities to the program sponsor

Apply the remaining budget to operational activities

Apply the remaining budget to deferred enhancement requests

35. A program manager for an electronic gaming manufacturer is managing a new virtual reality program. An international trade agreement in the final stages of renegotiation will reduce supply-chain costs and delivery intervals A materials supplier informs the program manager that when this agreement is finalized, it will shorten the products delivery time.

What should the program manager update first?

Procurement management plan

Benefits register

Risk register

Benefits management plan

36. In an office area, a consultant needs to add the location of a fax machine to the plan.

What is the approximated floor area that a fax machine occupies?

0.2 sq m (2 sq ft)

0.5 sq m (5 sq ft)

1 sq m (10 sq ft)

1.5 sq m (16 sq ft)

2 sq m (20 sq ft)

37. What step can be a phase of the Bidding and Negotiating process?

Prepare necessary change orders

Identifying any conflicts that may become apparent

Creating a response evaluation

Identifying potential value engineering opportunities

38. When preparing an upfront cost estimate, the ICT distribution designer MUST consider which two of the following fees? (Select two options.)

Taxes

Permits

Inspection

Licensing

Safety

39. An ice cream company wants to introduce a new flavor to a new market. The executive sponsor requests a sampling for the test market and the sample group provides negative feedback As this type of program had previously been conducted by the company, the program manager questions whether similar results were experienced during testing.

What should the program manager do next?

Document the results to share with the program governance board

Facilitate another test market sampling

Contact the R&D department for product testing results

Review the program management information system (PMIS) for lessons learned

40. An aircraft manufacturer is engaged by an airline to build a fleet of new airliners. The program charter has been approved but the stakeholders are concerned that the delivery method of the program may not meet their expectations

Using the program master schedule what will the program manager incorporate to align the program with the expectations of the stakeholders?

Program work breakdown structure (PWBS) program scope statement, and benefits management plan

PWBS, benefits management plan, and program financial management plan

Program charter PWBS, and program scope statement

Program scope statement benefits management plan, and program financial management plan

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41. In a PON deployment, which active device is installed at the work area?

Wireless access point

Optical amplifier

Optical line terminal

Optical network terminal

Splitter

42. Which of the following statements Is CORRECT concerning best practice for horizontal cable management panels?

One RU of management panel for each RU of cable patch panel plus one additional RU of cable management

Two RU of cable management panel for each RU of patch panel

Three RU of cable management panel for each RU of patch panel

Two RUs of management panel for each RU of cable patch panel plus two additional RUs of cable management

43. How does a portfolio’s collection of work differ from that of a program's collection of work?

Outcomes are interdependent

Benefits are achieved only when managed collectively

Components may be independent

Outcomes are time bound

44. Program A is dependent upon program B lo complete benefits sustainment for two benefits Program A is on track to meet program benefits However program B's program manager has just advised that program B has been closed.

What should program A's program manager update and review first with the stakeholders?

Benefits sustainment plan

Benefits register

Benefits management plan

Benefits transition plan

45. When considering pathway types, the ICT distribution designer should consider the applicable MICE factors as defined in TIA 568 for structured cabling systems and components MICE 3 relates to

commercial environment

heavy industrial environment

medical environment

light industrial environment

46. A component project of a program is completed, and will provide the intended incremental benefits.

How should the program manager proceed with the component transition?

Update the program stakeholder engagement plan with stakeholders from the transition organization

Define the component protects business value in the benefits management plan

Update the program roadmap to reflect completion of a key end-point objective

Initiate a program change request to close out the component project

47. A company is building a global monitoring network in 40 countries. The program completes the planning phase and a review is conducted of the program components' strategic alignment with the intended program and company goals. The review identifies issues that should be resolved to improve program progress. One of the issues identified is the lack of incorporation of both software and configuration management tools

Which of the following must be addressed?

Program performance monitoring and controlling

Program management information system (PMIS)

Program delivery management

Program roadmap

48. When should a program manager approve the closure of a component project?

When acceptance criteria of the project are met

When the project has delivered the protect benefits

When program deliverables are complete

When project deliverables are complete

49. Exhibit:

What does this international symbol stands for?

Teletypewriter/text telephone

Public internet station

Public telephone

Public telephone with a shelfette

Public telephone with access to high-speed internet connection

50. A program manager is working on benefits. The program team created and updated a benefits register earlier in the program. The benefits register should include which of the following?

List of planned benefits, earned value (EV) and responsible person

List of planned benefits, measurement method, and component mapping

List of planned benefits, benefit creator and realization date

List of planned benefits, stakeholders, and risk level

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51. Which requirement does the ICT distribution designer provide to the Mechanical Engineer in charge of the HVAC design for a Telecommunication Space?

The heat load (BTU (calories/hour) of all equipment installed within the space

Location of the telecommunications own dedicated electrical distribution panel

The quantity and size of HVAC vents needed for the room

Location and size of condensate drain

52. A program is midway through the program delivery phase when a key stakeholder asks if the program is meeting its defined objectives.

How should the program manager demonstrate the program's progress"?

Define the key performance indicators (KPIs) for the program's outcome

Invite the key stakeholder to review the program charter and the program objectives

Provide additional program performance reports to the key stakeholder

Maintain the benefits register and provide it to the key stakeholder

53. The program manager takes over a poorly performing program After a review of the documentation and interviews with the program sponsor, stakeholders and program constituents, the program manager realizes that the program is not aligned with the corporate/organizational goals. The program manager must realign the constituent protects and components to meet the program's needs

What action should the program manager take to realign the program?

Assess the program schedule and determine how to maintain all projects and components within the program

Discuss the situation with the program stakeholders and let them decide which projects to accelerate and which to close

Discuss the situation with the program sponsor(s) and let the sponsor(s) make the decision as to which projects to accelerate and which to close

Develop a change request to present to the governance board, accelerate some projects, close some projects and reassign some resources

54. An IT program manager is concerned that a program is not achieving its defined incremental benefits due to a lack of delivery by the business team. The IT team has several dependencies on the business team throughout the program. However the business team does not report to the IT program manager and only two business team resources with the appropriate skills are available to complete the required program tasks.

To address this issue, what should the IT program manager do next?

Schedule a meeting with the business team to discuss transferring the two business team resources to the IT team, update the program risk register to include risk mitigation steps

Escalate the lack of commitment by the business team to the program steering committee: hire a new project resource to complete the required tasks; update the program risk register to Include risk mitigation steps

Review and clarify the business team's program roles and responsibilities determine the schedule impact on benefits Delivery direct the IT project manager to meet with the business team to ensure dependencies are understood and that the appropriate resources can be made available.

Modify the program milestone dates to include a larger contingency, determine the impact on the project implementation date, and update the benefits management plan

55. A key stakeholder's requirement contradicts the organization's strategic objectives. The program manager meets with the stakeholder but is unable to reach a compromise on the requirement

What should the program manager do first?

Meet with the program management office to update the benefits management plan

Meet with the organization's strategic planning committee to obtain clarification

Meet with the program sponsor to address the issue

Meet with the customer to determine if the stakeholder's requirement is valid

56. After new private equity owners acquire an enterprise, they want to improve its value by reducing costs A new program will restructure the enterprise, including an aging headquarters campus where the main data center is housed A strategic component project presents significant risk to organizational objectives due to Its complexity and dependencies on external parties. After a series of board meetings, the enterprise's investment committee approves a budget to Implement this component project, which will move the old data center from the aging headquarters campus into a new colocation facility Implementation of this component project may now begin, but is already one month behind schedule The program manager now perceives significantly more risk to the larger program due to this delay.

What should the program manager do to address this risk with the program sponsor and governance board?

Share the concerns with the program sponsor to confirm understanding of the new development Next, update the program budget, implementation plan, and risk management plan for governance board approval

Update the component project's risk register, issue log, implementation plan, and risk management plan next, meet with the program sponsor to revise the program budget. Implementation plan, and risk management plan for governance board approval

Revise the program budget and Implement the component project by managing It closely to recover the month-long delay Next, update the component's project and risk management plans for governance board approval

Update the program budget, and task the component project manager with implementing the plan next, submit a change order for approval to apply more resources to reduce the larger program's risk profile

57. A software company's program manager is conducting closing procedures for a program. At the last steering committee meeting, realized benefits were presented to the program governance board.

What should the program manager do next?

Begin transitioning program resources, and update the resource and program management plans to reflect the change in the program's status

initiate knowledge transfer with the receiving organization, and establish the program integration management plan

Update the financial stakeholder, and contract management plans and archive them in the program information repository

Obtain sponsoring organization approval to begin closeout procedures to transition benefits sustainment to the supporting organization

58. Stakeholders ask the program manager to assess reasons for the project's delay and provide a report also, the program manager must identify steps to be taken to ensure the program will finish on time and within budget

The program manager distributes information in accordance with which of the following?

Stakeholder engagement plan

Program governance charter

Schedule management plan

Communications management plan

59. A program completes all component projects and all identified benefits are being delivered However, the program sponsor is concerned that long-term benefits may not meet organizational performance parameters

To ensure the realization of long-term benefits what should the program manager use?

Benefits register

Benefits sustainment plan

Benefits management plan

Benefits transition plan

60. Stakeholders make ad-hoc requests on a routine basis. This causes duplication of reporting and communication gaps that affect the program's performance

To resolve this situation, which of the following must go through critical review and change"?

Program Benefits Management domain

Stakeholder communications requirements

Program communications report

Program communications management plan

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61. A new program is comprised of four component projects. The program manager must assign project managers to each of the tour projects. There are eight potential project managers to consider.

What should the program manager do before assigning the project managers?

Determine budgetary constraints related to the project managers' salaries

Request performance feedback from the project managers' line managers

Evaluate the project managers' skills and match them to the needs of the projects

Interview each project manager to determine their career aspirations

62. A design build firm has been retained by a client to construct an outpatient clinic. The client has hired an ICT distribution designer to review the DB firm's work product ensuring that the certified (mat documents are complete. In what capacity would the designer MOST LIKELY be serving?

Quality Assurance (QA)

ICT Designer of Record (DOR)

Project Management (PM)

Quality Control (QC)

63. A program sponsor is concerned about the status of high-priority risks and budget variances. The program manager should refer lo which of the following?

Program status dashboard

Program management plan

Program performance report

Program management information system (PMIS)

64. A program manager joins a learn to fix a troubled enterprise-wide customer relationship management (CHM) system Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository tor similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity

What should the program manager do with the knowledge gained from this activity?

Include the lessons learned in the weekly program report

Update the communications management plan

Update the lessons learned database

Communicate the corrective action to the program sponsor

65. A component project manager escalates an issue regarding a key stakeholder to the program manager. The key stakeholder does not respond to emails or phone calls and the project manager believes this key stakeholder is exhibiting a negative attitude toward the work. The key stakeholder has a significant influence over the component project which could impact other components if delays occur. The program manager's attempts to reach the stakeholder via email also fail.

What should the program manager do next?

Escalate the issue to the stakeholder's supervisor.

Escalate the issue to the program governance board as delays will impact the program

Update the program risk register to reflect a realized risk and execute the documented risk response

Attempt to call the key stakeholder, if unsuccessful, visit their office to identify potential risks

66. The MINIMUM required for backbone floor to floor pathways is five (5) sleeves each being 103 mm (four trade size) in diameter What increase in usable floor space should another 103 mm (four trade size) sleeve be added?

=929 m2 (10,001 ft2)

=1858m2 (20,001 ft2)

=3716 m2 (40,001 ft2)

=4645 m2 (50,001 ft2)

67. In which of the following design phases does the ICT distribution designer perform coordination with stakeholders and other disciplines (e.g.. mechanical, architectural, electrical) to ensure that the design is constructive and that any conflicts are resolved early in the process?

Concept Design

Design Development (DD)

Schematic Design (SD)

Construction Document (CD)

68. Open RFI's should be reviewed on a _________basis.

daily

bi-weekly

weekly

bi-monthly

69. Company A recently signed a contract with a strategic business partner, Company B, to jointly roll out a new technology Company B is excited about the joint marketing opportunity Company A's component Quality Assurance team has expressed concerns to you the program manager, Ural the product is being rolled out prematurely and has identified potential issues with backend support systems. QA, however, assures you that a manual work around is possible, but not ideal Company B requests an enhancement to the new product. In a meeting with Company B, you determine that additional funding will be required and resources allocated and scheduled

What is your MOST appropriate next step?

Secure funding from another project that was cancelled

Use an integrated change control process

Use the available management reserve

Advise Company B that funding and resources are not available

70. An unforeseen geopolitical risk impacts a program to establish a company's operations abroad. Stakeholders now want to establish a risk response team to define a mitigation plan. Ultimately what appeared to be a significant risk resulted in a negligible risk.

What should the program manager recommend to stakeholders for future similar situations?

Accept the risk

Seek an expert opinion

Establish an on-call risk response team

Review the risk severity matrix

Page 8 of 8

71. What would prevent a program manager from completing program closure once a program has been completed?

Failure to update the financial management plan

Failure to update the benefits register

Incomplete realization of all program benefits

Failure to obtain program steering committee approval

72. A global financial system is being delivered by the program learn to allow access from anywhere in the world Following a new cross-border regulation applying to privacy of local banking data accessed from abroad, the CEO of the bank requests that an external audit be conducted lo validate compliance with this new regulation. This event, which was not anticipated al this phase of the program, will generate additional work tor the program learn. This effort Is not included in the current program roadmap and benefits delivery plan

What immediate actions should the program manager take?

Negotiate with the CEO in an attempt to avoid the audit.

De-scope the capabilities of the system to not allow access from abroad

Accept the risk of the audit and continue the program as planned

Assess the impact of the audit and potential remediation on the program