Free 2021 Latest CompTIA A+ 220-1001 Real Questions and Answers

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CompTIA A+ 220-1001 test assesses your knowledge of networking technology, mobile devices, hardware, cloud computing, and network troubleshooting. The test contains 90 questions, and the passing score is 675.

Practice tests are one of the best methods to use when it comes to boosting your chances of passing CompTIA A+ 220-1001 test on the first try. You can find the CompTIA A+ 220-1001 Real Questions and Answers on FreeTestShare and get a good idea of what a real CompTIA A+ 1001 test looks like.

You can Practice CompTIA A+ 220-1001 Questions and Answers Below

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1. A technician is building a Windows server to meet the specific needs of a user. The user needs to house a replica of a very large SQL database to be able to query the database locally.

Which of the following drive configurations would BEST meet the requirements while providing the maximum amount of performance and storage?

OS disk: 128GB M2 Data disk: 4TB 7200rpm HDD

OS disk: 256GB 5400rpm HDD Data disk: 1TB 5400rpm HDD D18912E1457D5D1DDCBD40AB3BF70D5D

OS disk: 512GB 15000rpm HDD Data disk: 64GB M2

OS disk: 1TB 7200rpm HDD Data disk: 128GB 10000rpm HDD

2. A home user installed a new high-end video card for 3-D gaming and virtual reality into a mid-tower PC. The user frequency experiences sudden shutdowns in the middle of game play across multiple applications.

Which of the following troubleshooting steps should be taken to isolate the issue? (Select TWO)

Verify if the current power strip ampere rating is sufficient

Inspect the battery in the uninterruptible power supply

Examine cooling requirements to determine if the current coding solution is adequate

Confirm the latest patches for all impacted applications are installed

Check the BIOS configuration settings to ensure all fans are on automatic

Determine if the current power supply is capable of meeting the requirements.

3. Which of the following cloud computing concepts is used to describe online providers that serve multiple clients

with scalable services, such as access to a large number of CPUs and memory from multiple resources?

Rapid elasticity

Measured service

Cloud file-storage service

Resource pooling

4. Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues.

Which of the following should a technician check FIRST?

Correct WiFi password

Frequency

Antenna power level

SSID

5. Which of the following is a common use tor NAT?

Automatically assigning network addresses

Hiding the network portion of an IPv4 address

Connecting multiple devices through a single public IP address

Resolving alphanumeric names to addresses

6. A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms a with a smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.

Which of the following should the technician do NEXT to troubleshoot this problem?

Confirm that the laptop wireless card is turned on.

Confirm that the laptop is in range for the access point.

Confirm that the correct wireless network is selected.

Confirm the user’s network login ID and password.

7. A user's computer randomly freezes for 30 seconds and then resumes normal activity After another ten minutes of use the computer once again freezes for 30 seconds.

The user claims the issue has been happening for about a week and appears to be getting worse Considering best practices far diagnostics which of the following should a technician perform NEXT?

Replace the HDD and clone all easting data onto a new hard drive

Create a new account for the user to correct corruption of the user profile Replace the memory and ask the user to monitor the machine for the next few days

Review the logs in Event Viewer and look for errors and warnings

8. A potential customer of cloud servers needs the ability to ramp up computing resources quickly during traffic spikes.

Which of the following features is MOS pertinent to providing this business need?

Rapid elasticity

Resource pooling

Measured service

On demand

9. A technician needs to build a cloud solution with the following parameters:

• Predictable cost

• Easy expansion of resources

• Ability to control every aspect of the environment

Which of the following would be the BEST solution for the technician to implement?

Hardware as a service

Platform as a service

Software as a service

Hybrid cloud

10. A technician is setting up a workstation for a new user. The computer’s OS has most features disabled. The computer has graphics, network, and human input devices configured.

When a user logs onto the computer, it loads a virtual desktop with all the necessary programs.

Which of the following BEST describes this type of workstation?

Locked kiosk

Virtual machine

Thin client

Hypervisor

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11. A technician will be installing a workstation with virtualization software.

On which of the following system requirements should the technician focus? (Select TWO).

BD-R

GPU

RAM

LAN

SATA

CPU

12. A user is having a problem with printing a specific document type.

The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints.

Which of the following should a technician do FIRST in troubleshooting the problem?

Stop and restart the PC print spooler service.

Verify the user is sending the document to the correct printer queue.

Have each user send the same document to the correct printer queue.

Stop and restart the print server queues, and then have the user resend the document.

13. A user's monitor is not displaying video. A technician checks the power to the monitor and sees the power light is lit.

Which of the following should the technician do NEXT?

Check the video card on the computer.

Check the resolution is set to a known good resolution.

Check the video cable connection.

Check the digitizer of the monitor.

14. Which of the following devices performs forwarding decisions based on MAC addresses?

Switch

Router

Hub

Repeater

15. Which of the following networking protocols would be BEST track packages through a sorting facility?

RFID

NFC

Bluetooth

Zigbee

16. A user's workstation no longer boots A technician arrives and confirms the workstation will not boot, and while troubleshooting notices a burning smell coming from the chassis of the workstation. The technician replaces the power cable and tries to boot again, but the smell returns and the machine does not boot.

Which of the following components MOST likely needs to be replaced?

UPS

RAM

Heat sink

Hard drive

PSU

17. A technician receives reports of a website that is returning errors when accessed. A programmer pushed a new version of code to the site the night before.

Which of the following steps should the technician take FIRST?

Test whether the upgrade caused the errors.

Determine if other users are receiving the same errors.

Ask the programmer to roll back to a previous version.

Document the findings related to the cause of the errors.

18. Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers.

Which of the following should the technician do NEXT?

Reboot the computer into safe mode and try to print a test page

Download the correct drivers from the manufacturer’s website and install them

Unplug the USB cable from the printer and try another USB slot on the PC

Set the printer as the default within the device properties

19. A technician receives a laptop due to its low performance and intermittent S.M.A.R.T. errors on boot up.

Which of the following is the NEXT step the technician should take to diagnose the issue?

Low-level format the existing drive.

Repair the OS installation on the existing drive.

Immediately replace the failing drive.

Copy the user’s profile folder to an external drive.

20. A customer wants to convert a graphic design workstation into a gaming computer. The customer would like the loading times for games to be minimal.

Which of the following components needs to be added to finish this conversion?

Wireless network card

Trusted Plaform Module

Solid-state drive

High-end sound card

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21. About one week ago, access to files on a network server became significantly slower. Today, network files are completely unavailable. A technician is able to make a remote connection to the server.

Which of the following should the technician check NEXT?

RAID 5 array

NIC configuration

Available storage space

RAM utilization

22. Which of the following cloud computing concepts facilities automated server deployment?

NaaS

IaaS

PaaS

SaaS

23. Which of the following network types utilizes Bluetooth technology?

MAN

PAN

LAN

WAN

24. A company is terminating Cat 6 wiring at a 110 block.

Which of the following should be used?

A crimper

A cable stripper

A punchdown tool

A tone generator

25. A technician is upgrading a SOHO Wi-Fi network for a CAD company, replacing an 802 1 Ig router with an 802 11 ac router and migrating all workstations from Windows Vista to Windows 10.

Which of the following actions should the technician take to realize the full potential of the new router?

Lower the RF power of all devices to the lowest needed level

Enable WEP on all Wi-Fi connections

Upgrade the workstations' Wi-Fi NICs.

Disable MIMO on the new router

26. A customer has the LCD display in a laptop replaced. After the repair, the customer notices the laptop is showing a weaker WiFi signal than before the display was replaced.

Which of the following BEST explains the lower WiFi signal?

The antenna is too close to the screen’s power inverter.

The new LCD panel is causing interference.

The digitizer is calibrated improperly.

The radio antennas are damaged.

27. Which of the following has a P4 connector to provide a 12V output?

EIDE port

24-pin adapter

SCSI cable

eSATA cable

28. A technician is troubleshooting a laser printer that prints pages with toner missing in random areas. The technician replaced the toner cartridge, but the issue persists.

Which of the following should the technician replace NEXT?

Pickup roller

Transfer roller

Feed roller

Paper path roller

29. A user will be traveling for a long duration and wants to be able to work for as much of the

time as possible.

Which of the following features would be BEST for the user to enable?

Bluetooth

Airplane mode

Wireless

Keyboard backlight

30. Which of the following connector types can be plugged into a device both right-side up and upside down?

USB

USB-C

Mini-USB

Micro-USB

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31. A device has an IP address of fe80:2efa:57a2::35a7.

Which of the following BEST describe this address? (Select TWO).

Link local

Broadcast

Multicast

IPv4

IPv6

APIPA

32. In a server room, a technology that physically connects multiple servers so they can share a single set of input devices and a display is called a

VDI

33. A corporation maintains an active social media presence by constantly uploading audio and video. The corporation also regularly hosts video conferences, but attendees are reporting buffering during their telecast.

Which of the following should the IT department do to improve the ability to attend video conferences without interruption?

Enable QoS on network traffic, prioritizing telecast traffic over uploads.

Upgrade video conference room equipment.

Create a VLAN for all employees updating social media.

Adjust the network intrusion device to allow video to flow without filtering.

34. A datacenter analyst is building a server configuration for a client, and it must be designed so that memory corruption and errors are minimized.

Which of the following types of RAM would be the MOST appropriate for this system?

DDR2

DDR3

Parity RAM

ECC RAM

35. A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur.

Which of the following would be the NEXT troubleshooting step to perform?

Increase the fuser temperature.

Change the paper feed rate.

Clean the transfer roller.

Replace the toner cartridge.

36. Which of the following Is a key benefit of elasticity in regard to cloud computing?

Eliminates the need for site-to-site VPN tunnels

Allows for the use of public IPv6 IP addresses

Provides the ability to easily scale up/out compute resources

Gives the capability to back up cloud computers

37. A client needs an MFD to be configured wirelessly to support an office. Access to copying should be restricted to employees; however, all users should be permitted to print from iOS devices.

Which of the following should a technician configure to allow this to happen? (Choose two.)

Ad-hoc wireless

Print server

Bluetooth

AirPrint

User authentication

MAC filtering

38. A technician is building a custom desktop and has loaded an OS through PXE boot. The technician configures the OS, but the computer will not start up.

Which of the following must be modified to allow the computer to start up?

Secure boot configurations

Internal connectors

Bootini file

Boot options

Front panel connections

39. After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it, Joe, restarts the smartphone, but the problem persists.

Which of the following should a technician do NEXT to restore the previous functionality?

Connect the smartphone to the automobile via USB

Reenable the smartphone’s Bluetooth radio

Perform a rollback of the smartphone’s OS

Pair the smartphone with the automobile

40. Which of the following is a type of reversible connector?

RJ45

Molex

eSATA

USB-C

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41. Which of the following cloud models would MOST likely be described as a service in which the customer has no responsibility for application patching?

IaaS

SaaS

Private cloud

PaaS

42. Ann, an end user, has a tablet she uses for clients to sign documents. Ann charges the tablet after each use. One day, she notices the tablet will no longer power on.

Which of the following should a technician do FIRST to troubleshoot this issue?

Perform a reset of the tablet.

Replace the tablet.

Insert a new battery.

Try a different charger.

43. Which of the following connectors is oval-shaped and used to connect to mobile devices?

Lightning

RG-6

RJ45

USB-C

44. A technician connects an LCD projector to a computer located in a conference room and receives the following error message signal out of range. Two minutes later, the projector shuts itself off When the technician attempts to power the projector back on. it takes more than 90 seconds for the bulb to turn on. and the error message displays again.

Which of the following will MOST likely resolve the issue?

Removing excess dust from the projector's air filters

Decreasing the projector's color temperature settings

Adjusting the computer's output to a lower resolution

Moving the projector closer to the computer and using a shorter video cable

45. An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack.

Which of the following tools should the technician use to continue troubleshooting the connection?

Punchdown tool

Tone generator and probe

Cable tester

Crimper

46. Which of the following would provide power to an access point?

POE injector

Switch

Repeater

Modern

47. A user reports being unable to browse the internet. A technician believes the cause of the issue is related to DNS.

Which of the following should the technician perform NEXT?

Test the theory attempting to browse to a website known IP address.

Implement preventive measures by manually assigning a DNS server to the P

Identify the problem by running the command ipconfig / flushdns.

Document the finding in the organization local knowledge base.

48. A technician is troubleshooting a WiFi issues with a laptop user in a corporate office. The user can connect to web pages without trouble; however, the user cannot connect to the email server or print a locally stored document to the network printer. The technician cannot ping the mail server or the network printer. No other users are experiencing this issue.

Which of the following is MOST likely causing the issue?

The laptop has an APIPA address

The laptop is configured to the wrong default gateway

The laptop is connected to the guest WiFi

The laptop is configured with a static IP

49. A high-end workstation is operating as expected, but two of the four SATA drives are displaying solid fault lights.

Which of the following is the MOST likely reason for this issue?

RAID 5 is being used

The RAID level of the disk array is 10

An M 2 boot device is being used

The RAID controller cache is turned on

50. A librarian wants to set up a basic Windows PC in a room at the local library for public use. The librarian wants users to be able to browse the Internet but not make any changes to the PC.

Which of the following settings would be MOST appropriate for this PC?

Guest account

Restricted account

Root account

Administrator account

Standard account

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51. A technician manually configured the wireless connection on the Chief Information Officer’s (ClO’s) new laptop so it can communicate with the network at the office. The CIO now is having trouble connecting to a guest WiFi hotspot While the device has a gateway address and says it is connected, the CIO cannot access company email.

Which of the following would BEST resolve the issue?

Move the ClO’s laptop closer to the access point to obtain a better RF signal

Restart the wireless connection to obtain a self-assigned APIPA address

Assign a different IP address to the device in conflict with the ClO’s laptop

Set the network connection to use DHCP instead of a static address

Change the network’s SSID to a mobile hotspot to access company email

52. A customer has procured extra money in the budget for a new server. The customer wants to update the infrastructure so devices will be matched against a database of company assets and allowed or denied access to resources on the network.

Which of the following server types should a technician install?

Proxy

Syslog

Authentication

DNS

53. Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable.

Which of the following will MOST likely fix this issue?

Pair the devices

Set the SSID

Update the smart wearable device firmware

Enable NFC

54. A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not.

Which of the following settings should the technician change to resolve this issue?

Virtual security

Virtual storage

Virtual CPU

Virtual switch

Virtual RAM

55. A user deploys a new access point with the following settings:

The user's computer has the following specifications:

The user does not see the wireless network when trying to connect.

Which of the following is the MOST likely cause of the issue?

The computer does not support WPA2 encryption.

The wireless adapter is incompatible with this configuration.

The antenna being used is directional and not suitable for roaming connectivity.

The operating system is incompatible with the wireless configuration.

The channel width is too wide for non-802.11ac equipment.

The access point should be configured to ad-hoc mode.

56. The feature that allows users to store files in cloud-based when necessary, but can removed when space is freed up, is known as:

on-demand

resource pool

synchronization application

shared resources

57. A user powers on a desktop computer and the following error appears on the monitor: is not found. The user notes there are no visual indications of an error. A reboot yields the same result.

Which of the following is the MOST likely cause of the issue?

The system partition is set to active.

A USB flash drive that contains offline diagnostics is plugged in.

The CD-ROM drive contains a Windows setup disk.

The boot order has changed.

58. A user does not have a mobile data signal or WiFi but wants to transfer a photo from a mobile phone to a laptop for editing. The user Is unable to find the laptop from the phone.

Which of the following should the user perform on the laptop to complete this task?

Enable network discovery in the network settings.

Make the device discoverable in Bluetooth settings

Enable File and Printer Sharing in the Network and Sharing Center.

Make airplane mode active in the Quick Access settings

59. A laser primer is consistently having Issues picking up paper from me tray as the print is initiated. There are no problems with print quality.

Which of the following parts should be replaced FIRST?

The fuser

The tray assembly

The toner

The rollers

60. A user received a new workstation but is unable to print successfully to the shared network printer. Other users are able to print without issues. Some recent OS updates were applied to the workstation, and all other services are working fine. The technician checks the printer's properties and notices it is configured for LPT1.

Which of the following should be performed NEXT to troubleshoot the issue?

Update the printer description name.

Clean the print heads.

Restart the print spooler.

Configure a new printer port.

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61. When a customer types on a laptop keyboard, the mouse cursor sometimes jumps to random places.

Which of the following configuration changes should resolve the Issue?

Decrease the keyboard repeat rate.

Increase mouse acceleration.

Calibrate the touch screen.

Disable the touch pad.

62. Which of the following cables can carry both a digital and an analog signal?

DVI-I

HDMI

DisplayPort

DVI-D

63. A user is having trouble printing and has asked a technician for help. The technician is able to print remotely from the print server.

Which of the following will the technician MOST likely need to perform NEXT? (Choose two.)

Modify the environment variables on the computer

Check the AD account settings for the user

Replace the printer’s network cable

Clear the print queue on the server

Check the network settings on the computer

Delete all the files from the server print spooler

64. An end user reports a printer error that states “Replace filament”.

With which of the following types of printer is the end user MOST likely having problems?

ink jet

Laser

3-D

Thermal

65. A developer reposts a recurring computer issue while compiling a program. The computer works at first, but it locks up during the compilation process. An immediate reboot does not resolve the issue.

Which of the following procedures will MOST likely solve the problem?

Reapply thermal paste

Reseat the video card.

Update the BIOS firmware.

Decrease the number of memory modules.

66. Which of the following connector types can be used to connect a laptop to a docking station or port replicator? (Choose two.)

Lightning

Thunderbolt

RJ45

Molex

DB9

USB-C

67. Which of the following describes the network type that is created when connecting a Bluetooth headset to a cell phone?

WAN

LAN

MAN

PAN

68. Which of the following services provides the ability to resolve UNC to appropriate IP addresses?

DNS

DHCP

Proxy

Web server

69. Ann. an end user, hears multiple beeps each time she attempts to start her workstation, but the computer does not boot successfully. The workstation was recently serviced for a separate issue.

Which of the following will MOST likely resolve the current issue with the shortest amount of downtime?

Reseat the RAM

Replace the PS

Reset the BIO

Replace the HD

70. A user reports being unable to browse the Internet. A technician believes the cause of the issue is related to DNS.

Which of the following should the technician perform NEXT?

Test the theory by attempting to browse to a website’s known IP address.

Implement preventive measures by manually assigning a DNS server to the P

Identify the problem by running the command ipconfig /flushdns.

Document the findings in the organization’s local knowledge base.

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71. Which of the following network servers will distribute the network settings to a workstation and also resolve hostnames to IP addresses? (Select TWO).

DNS

DHCP

Proxy

Web

Gateway

NTP

SMTP

72. A technician is troubleshooting a user's PC that was recently reimaged and has since been unable to connect to the W1F1. The technician first checks the WiFI configuration on the WAP. and It is correct. The technician's laptop connects successfully from the user's office to the WiFi.

Which of the following is the MOST likely cause of the issue?

The SSID is not broadcasting

The gateway is down

MAC address filtering is enabled

The power level is set too low

73. A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.

Which of the following should me the technician do FIRST?

Replace the hard drive.

Replace the video card.

Do a System Restore.

Perform a full data backup.

Scan the system for viruses.

74. A technician has been asked to fix a problem with a projector. The projector lamp turns off for brief periods during a demonstration. After the technician replaced the lamp, the problem continued with an added message that appears just before the lamp turns off.

Which of the following MOST likely need to be performed? (Choose two.)

Reset the lamp life counter

Replace the cooling fan

Adjust the brightness

Update the laptop video driver

Install a higher lumen lamp

Change the video resolution

75. A customer is purchasing a gaming laptop and wants the maximum number of IOPS.

Which of the following hard drives should be installed in the laptop?

Hybrid SSD

SATA SSD

NVMe SSD

IDE SSD

76. A user receives a replacement modem/router combination device from an ISP and plugs it in. A laptop connected to the router via WiFi receives an address in the 192.168.0.x range but is unable to access the Internet.

Which of the following would MOST likely resolve the problem?

Upgrade the network drivers on the laptop.

Change the laptop from a wireless to a wired connection.

Update the password on the wireless connection.

77. Several users reported an outage with a specific application. The help desk identified the problem and suspects the issue is with an on-premises server tha1 was updated recently.

The help desk is given authorization to roll back the updates.

Which of the following steps is the help desk about to perform?

Documenting the findings, actions, and outcomes

Testing the theory to determine cause to determine the next steps

Verifying full system functionality after establishing a plan of action

Implementing preventive measures after verifying system functionality

78. A technician is selecting a projector for a conference room that always has a significant amount of light due to the building design.

Which of the following is the MOST Important property In this case?

Resolution

Lumen output

Keystone

Contrast

79. Ann. a user, realizes she forgot to pack her laptop's AC adapter when she was preparing for a business trip She calls the help desk to ask how to maximize her battery life until she returns to the office.

Which of the following are the BEST solutions? (Select TWO).

Disable the speakers.

Dim the screen's brightness

Turn on wireless.

Tum oft Bluetooth

Turn on GPS

Mute the microphone

80. A technician installed a new scanner and imaging camera on a desktop to upload high-resolution images into an electronic health records application.

This application is an example of:

a virtual client.

a secure client.

a thick client.

an on-demand client.

Page 9 of 18

81. A client needs to upgrade the hard drive on a laptop and would like one that is fast and has drop protection.

Which of the following is the BEST option for the client?

5400rpm HDD

7200rpm HDD

NVMe SSD

Hybrid HDD/SSD

82. A user reports a corporate computer, which was recently moved, can no longer print to the default printer. A technician verifies all the cables are connected, power cycles the printer, and restarts the PC but still cannot print to the default printer. The technician notices an identical printer in Devices and Printers that ends with (copy1). The (copyl) printer prints without issue.

Which of the following MOST likely caused the issue when the computer was moved?

The Microsoft XPS printer was set as the default printer after the PC came back up.

The user did not shut down the computer correctly before moving it and unplugging the power.

Updates loaded when the PC was shut down, which updated the printer drivers.

The user moved the printer's USB cable to a different USB port on the desktop.

83. Which of the following wireless standards provides the HIGHEST bandwidth?

802.11a

802.11ac

802.11b

802.11g

84. Which of the following network types is used to provide network connectivity between remote branch offices?

PAN

LAN

WMN

WLAN

WAN

85. A company is starting a new retail division and is gathering requirements for its new tablet-Cased PoS systems. The company has partnered with a large smartphone company to accept payments from its customers" phones.

Which of the following will the PoS systems need to accept this type of payment?

Bluetooth

NFC

Chip and pin reader

Mobile hotspot

86. Which of the following connectors would be used to connect the cable leading to the power supply to an IDE hard disk drive?

SCSI

Lightning

BNC

Molex

87. A user is presenting from a tablet at a conference and has had it plugged in the entire time, but the battery level is at 15% capacity. The user forgot the tablet's power adapter at home and borrowed an adapter for a similar but smaller tablet from a coworker.

Which of the following is the MOST likely cause of the issue?

The tablet overheated, and the user should stop using it

The tablet was connected to the projector via the wrong video adapter

The tablet was not charging due to incorrect power

The tablet's battery is swollen and needs to be replaced

88. A business owner wants to filter objectionable content from being accessed with an internet browser.

Which of the following network devices would be BEST suited for this task?

IPS

Web server

Firewall

Proxy server

89. Which of the following use the same non-keyed form factor to interface peripherals to a computer? (Select TWO).

SATA

SCSI

Lightning

Thunderbolt 3

HDMI

USB Type C

90. A technician Is troubleshooting a corporate Windows PC that has a distorted image on the monitor. The user states the PC was working fine yesterday. Other computers are having the same Issue.

Which of the following should the technician do FIRST?

Check the BIOS firmware revision level.

Update the graphic drivers to the latest version.

Check with the IT department to see If any updates were pushed out.

Ask the users to reboot their computers to see If the problem clears.

Page 10 of 18

91. The documents from a workgroup laser printer are not printing correctly. Some of the print is missing, and the pages come out dusty.

Which of the following should a technician do to fix this issue?

Replace the low-voltage power supply

Replace the scanner assembly

Replace the formatter assembly

Replace the fuser assembly

92. Which of the following devices is susceptible to broadcast storms if configured incorrectly?

Access point

Router

Switch

Cable modem

93. Which of the following offers the FASTEST download speeds for home users?

ISDN

DSL

Cable

Satellite

94. Users of an older laser printer notice the printing on output is easily scratched off the paper.

Which of the following is the MOST likely root cause?

The paper in the trays has been exposed to moist air.

The toner cartridge contains old toner.

The corona wire is defective and needs to be replaced.

The fuser assembly is not reaching the correct temperature.

95. A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB.

Which of the following are the types of networks that will MOST likely be used for internal office and office-to-office networking? (Choose two.)

MAN

LAN

WAN

PAN

SAN

WLAN

96. A computer that had been running properly for about three years no longer boots. A technician observes the computer attempts to pass POST but it beeps three times before crashing. The computer then attempts to boot again and repeats the process.

Which of the following is MOST likely the cause of the problem?

Mismatched memory speed type

Improperly seated memory modules

Malfunctioning memory modules

Incorrect memory type installed

97. A technician is using PXE to upgrade the OS in a lab that has new and old computers. The new devices can obtain a DHCP address but fail to locate the PXE server. The old computers can locate the PXE server and upgrade the OS as required.

Which of the following is MOST likely preventing the new computers from booting to PXE?

LoJack security

BIOS password

Drive encryption

Secure Boot

98. A user reports that a printer has not been not printing all colors. The printer recently started completing print jobs, but the pages are blank.

Which of the following is MOST likely the issue?

The spooler needs to be reset.

The tractor feed is jammed.

The duplexing assembly is worn.

The ink cartridges need to be replaced,

99. Which of the following is the main purpose of the +5VSB output of a power supply?

It allows peripherals to draw power when the machine is off

It provides power to the audio and sound boards of the machine

It acts as the main voltage supply to the motherboard and processor

It powers all expansion cards and external device hubs

100. A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system restart, the user notices the same error.

Which of the following is the MOST probable cause of the error?

The user is still logged into another device.

The user has set a static IP address.

The user has moved to a different office.

The user has wireless and wired connections.

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101. Which of the following charging and data ports has a non-directional connector?

Micro-USB

Mini-USB

USB-A

USB-C

102. A systems administrator receives a notification from the RAID controller that the RAID 5 array is degraded. Upon logging into the server, the administrator sees that on local disk 0, physical disk 2 has failed.

Which of the following is the BEST course of action to take to resolve the problem?

Schedule system downtime and replace physical disk 2. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.

Immediately replace physical disk 2. Wait until the arrays is rebuilt and confirm in the RAID controller that the system is no longer degraded.

Delete logical disk 0 and manually configure a new RAID array only using the known-good working drives. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.

In the controller, convert the RAID 5 array to RAID 0 array to avoid system downtime. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.

103. A technician is building a computer for a client. The lent saves large data files and wants a low-latency storage solution.

Which of the following storage options should the recommend?

BD-R

MicroSD

NVMe

RAID 5

104. A technician is installing equipment for a new WiFi network using the existing wired infrastructure.

Which of the following would allow the technician to complete this task with minimal effort and without replacing any existing equipment? (Select TWO)

PoE injectors

Managed switch

Network bridge

Access points

Cable modem

Wireless controller

105. A customer is experiencing difficulty understanding VoIP calls when copying large files from a computer to the office server.

Which of the following settings should be adjusted to resolve the issue?

NAT

NIC duplex

MAC filtering

QoS

106. A user's mobile device screen is hard to see during the day. but the user can see it clearly at night.

Which of the following should a technician do FIRST to resolve this issue?

Check the digitizer

Check the backlight

Check the brightness settings

Check the privacy screen

107. A technician upgraded the memory on a server from two 8GB sticks to eight 32GB. The server memory is now at full capacity per the user guide. When the technician powers on the system, only 128 GB of memory is recognized by the OS and the BIOS. The technician decides to upgrade to the latest version of the firmware on the system, which does not help. Next, the technician installs the memory in sets of 64GB at a time. Each individual set of 64GB is fully recognized by the server.

Which of the following will not allow the server to recognize all of the memory installed at the same time?

The power supply is not supplying enough power for the memory.

The memory has too many ECC errors and is shutting down

The server is overheating when all of the memory is installed.

The server needs DDR4 memory, and DDR3 is installed.

108. Which of the following peripheral types is MOST likely to be used to input actions into a PC?

Webcam

Mouse

Monitor

Optical drive

109. A developer is creating a new web application but does not want to be responsible for server or infrastructure maintenance.

Which of the following cloud models is MOST likely to be used by the developer?

Private cloud

SaaS

PaaS

Hybrid cloud

laaS

110. A laser printer in a SOHO is experiencing frequent jams. The printer has been reliable in the past After installing a maintenance kit. the issue persists.

Which of the following is the MOST likely cause of the

Backed-up print queue

Printer driver

Fuser temperature

Low-quality paper

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111. A customer has two 8GB sticks of 2400-speed DDR4 installed in slots 1 and 2 of a computer and wants to add more RAM. The customer purchases two additional 4GB sticks of 3200-speed DDR4 and installs then in slots 3 and 4. While installing the RAM into the board, the user notices the board has “quad channel” etched near the RAM slots.

Which of the following can be said about the user’s channel configuration after upgrading the RAM?

The computer is utilizing one channel.

The computer is utilizing two channels.

The computer is utilizing three channels.

The computer is utilizing four channels.

112. Which of the following server roles would be used to host mapped drives on a corporate network?

Webserver

File server

DNS server

Mail server

113. A technician needs to connect a user to a network share on the server.

Which of the following ports should the technician allow through the firewall?

137

143

445

3389

114. Which of the following connector types does not require a specific orientation?

MicroUSB

USB-C

USB-A

MiniUSB

115. Multiple users report that the network printer, which is connected through the print server,

is not printing.

Which of the following should a technician do FIRST to remedy this situation?

Replace the USB cable.

Reinstall the drivers on users’ PCs.

have users restart their PCs.

Clear the print queue.

116. A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive.

Which of the following are the MOST probable root causes for the given failure? (Choose three.)

The hardware replacement used is a non-touch-screen.

The touch screen must be calibrated after a replacement.

The digitizer cable is not seated properly on the motherboard.

The new touch-screen drivers must be installed.

The replacement part is dead-on-arrival.

The LCD panel firmware must be updated.

The grounding screws are not securely attached.

117. A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard.

Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?

PCle

ISA

AGP

USB

118. An end user reports a Windows based PC just had a BSOD. The PC rebooted, and the user is now logged back in and working without any issues.

Which of the following should a technician check FIRST to begin troubleshooting?

Hard drive

data

Event Viewer

Device Manager

BIOS settings

Performance Monitor

119. Which of the following connectors will work with a 9-pin null modem adapter?

RG-59

RS-232

scsi

eSATA

120. A business owner needs to print multiple copies of the same document but does not want to separate each copy once printed.

Which of the following should a technician configure to accomplish this task?

Landscape printing

Collated printing

Duplex printing

Draft mode printing

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121. A technician needs to routinely run scripting commands in Linux but does not want to walk over the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive.

Which of the following steps should the technician take to resolve this issue? (Choose two.)

Increase the memory to 8G

Install a Linux guest V

Add another 500GB hard drive.

Create a Linux LiveBoot C

Repartition the hard drive.

Install Linux on a new ext3 partition.

122. A customer has a production server with two 500GB hard drives that host critical employee data. The customer previously lost data due to a hard drive crash, and the customer does not want that to happen again. The customer does not have a large budget and is not concerned about performance on the system.

Which of the following RAID types should the technician recommend?

RAID 0

RAID 1

RAID 5

RAID 10

123. The ability for new computers to be automatically connected to the network is provided by the:

DHCP server

DNS server

proxy server

TACACS server

124. Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?

ISDN

DSL

Fiber

Cable

125. Company management wants to give users the ability to work from home during periods of bad weather.

Which of the following would enable the workforce to do this?

NAT

VLAN

VPN

HIPS

126. Which of the following devices allows administrators to prioritize network traffic based on the protocol type?

Bridge

Access point

Hub

Managed switch

127. Virtual machines hosted in the cloud that are used by developers to code applications are an example of:

FaaS

BaaS

PaaS

SaaS

IaaS

128. A user reports a printer is constantly folding and creasing paper.

Which of the following should a technician check FIRST?

Ensure the fuser is operating at the correct temperature

Ensure the paper path is clear of debris

Ensure the pickup roller is not worn

Ensure the registration roller is clean

129. Which of the following cloud computing concepts provides the ability to scale services as needed to accommodate changes?

Measured service

On demand

Rapid elasticity

Resource pooling

130. An office worker requests dual-screen capability with a laptop.

Which of the following peripherals is required to fulfill this request?

Docking station

HD webcam

KVM switch

USB hub

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131. A technician purchases several monitors that are equipped with all modem video connectors. The technician wants to daisy chain these monitors together to extend the desktop of the OS.

Which of the following cables would the technician MOST likely use to accomplish this?

VGA

DisplayPort

HDMI

132. A laptop is connected to a conference room projector in extended display mode. The desktop icons appear normal on the laptop, but are disproportionate and illegible on the projector screen.

Which of the following should the technician check?

Video resolution

HDMI connection

Keystone

Focus

133. Which of the following terminates a coaxial cable?

DB9

RJ45

RG-59

RS-232

134. A customer purchased a new laptop and wants to upgrade its storage space. The customer is having difficulty Identifying the hard drive in the unit. There does not appear to be a place for a 2 5in drive, but something similar in size to a stick of RAM is screwed in parallel to the motherboard.

Which of the following drives does the customer need to purchase to upgrade the storage?

3.5in drive

5400rpm drive

RAID drive

2 drive

135. A user’s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems.

Which of the following is MOST likely the cause of the performance issue on the device?

Too many applications are running updates

The device is currently running in airplane mode

The internal memory is failing on the device

The OS update is too resource intensive for the device

136. Which of the following is used to connect a headset to a laptop?

eSATA

BNC

RG-6

USB

137. A technician is replacing the monitor on a PC. The new monitor has the same screen resolution as the previous one, but it is a different model. When the new monitor is turned on, the icons are displayed very largely.

Which of the following should the technician do FIRST to troubleshoot issue.?

Restart the desktop.

Replace the VGA cable

Replace the video card.

Update the video drivers

138. Which of the following methods is configured on a router to convert an internal IP address to an external IP address?

DMZ

MAC filtering

QoS

NAT

139. A technician just replaced the ink cartridges in an office inkjet printer; however, the printer still does not produce sufficient print quality.

Which of the following should the technician try NEXT?

Buy a new printer.

Clean the heads.

Replace the maintenance kit.

Replace the heating element.

140. Which of the following should a technician verify before purchasing a PSU for use in a computer with a high-end graphics card?

Wattage rating

Input 12V

Output 115V

Efficiency rating

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141. A technician Is configuring a customer's workstation that has two open M.2 peripheral slots available. The customer has requested the fastest read and write times to primary storage.

Which of the following technologies would support this request?

SATA 3

NVMe

PCI

SATA 6

142. A technician is replacing the LCD panel In a laptop.

Which of the following components is MOST likely to be damaged accidentally during the repair?

The bezel

The hinge

The motherboard

The digitizer

143. Which of the following cloud models is described as a combination of shared resources with on-premises equipment and a cloud service provider for a common application or function?

Public

Private

Community

Hybrid

144. A user connects to a wireless network but cannot access the Internet.

A technician investigates the issue and gathers the following data from a mobile device;

SSID: Wireless1

Type: Infrastructure k

Frequency: 5GHz

Mode: 802.11 n

Security: WPA2

Password: 843000261

Signal strength: -48dB

SNR; 38dB

IP address: 169.254.1.12

Subnet mask: 255255.00

Which of the following is the MOST likely cause of the issue?

WPA2 passwords require characters, of which a minimum of ten is needed.

The mobile device is not receiving an IP address from DHC

The SNR is too low for a high-quality connection.

The signal strength is too low for a high-quality connection.

The frequency is not correct for 802.11n

145. Immediately after a small company implemented VoIP telephony, users began reporting dropped calls. Large files and videos are being transferred on the same network as the VoIP phones.

Which of the following should the network administrator do to prevent dropped calls? (Choose two.)

Implement Qo

Increase MT

Implement download quotas.

Update phone firmware.

Move VoIP phone sets to different VLA

Configure a separate DNS server for the VoIP phones.

146. Which of the following must a technician configure to access the console of multiple servers physically by using one keyboard, mouse, and monitor?

Virtual management console

Remote desktop protocol

Portable crash cart

Rack-mounted IP KVM

147. A customer is using a cloud storage program that maintains a copy of local file on the cloud storage servers. The WF network is not very fast, and the customer users bandwidth intensive video streaming all day.

Which of the following parameters should be adjust to keep the cloud storage program from using too much bandwidth?

Synchronization settings

Wireless settings

Video streaming settings

QoS settings

148. During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded.

Which of the following tools should the technician use to verify this has been completed?

Multimeter

Cable tester

Tone generator

Voltmeter

149. A user states the department laser printer continues to display a paper jam error message despite the jam being cleared.

Which of the following should a technician do to troubleshoot this problem?

Check the paper path for blocked sensors

Replace the duplex assembly

Run the printer’s internal diagnostics

Verify the pickup rollers are in working order

150. Which of the following cloud service models is hosted email an example of?

Daas

SaaS

PaaS

laaS

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151. A technician needs to give users the ability to transfer files between mobile devices. The technician teaches the staff how to use a file transfer method in which the devices need to be in close proximity with line-of-sight access to each other.

Which of the following technologies is the technician teaching to the staff?

Bluetooth

Tethering

NFC

152. Which of the following offers the longest battery life and has a screen designed specifically for use in direct sunlight?

Smartphone

E-reader

Tablet

Ultrabook

153. A technician would like to install an internal storage drive for a computer.

Which of the following cable connectors would MOST likely be used to transfer data? (Select TWO).

USB-C

IDE

SATA

USB-A

Motex

Lightning

154. A technician is configuring a high-performance workstation. The technician needs to choose storage for the boot drive with the highest performance possible.

Which of the following drive types BEST meets this requirement?

MicroSD

15K rpm

NVMe

USB flash

155. A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available.

Which of the following configurations would the technician MOST likely select?

RAID 0 with 1500rpm 15TB drives

RAID 1 with 1000rpm 8TB drives

RAID 5 with 7200rpm 5TB drives

RAID 10 with 5400rpm 6TB drives

156. A technician received a call that the network printer was printing garbled text. The technician printed a test page from several users' workstations and received the same result. The technician then ran a diagnostic on the printer, and everything passed After uninstalling the printer from a user's workstation and then reinstalling it. the printer is now working properly.

Which of the following was the cause of this issue?

The font was changed by the user in the printing preferences.

There were several print jobs hung in the queue

The toner level in the printer was extremely low.

Drivers on the users' workstations were out of date

The print server spooler file was corrupt

157. A user wants to add static storage to a laptop and is unable to physically take it apart.

Which of the following would be the BEST solution?

USB drive

Optical drive

Network the share

Cloud storage

158. Which of the following would be MOST likely to supply power at 115V?

A 6-pin PCIe

A 24-pin connector

A Molex connector

An AC cord

159. A network technician is troubleshooting Internet connectivity issues on a customer's wired network. All PCs at the site are able to connect to local resources but not the Internet. The technician suspects the customer's router may have failed during a recent power outage.

To verify this assumption, the technician should connect a laptop to:

an AP's guest network.

the network switch.

a phone hotspot.

the cable modem.

160. A technician needs to run cabling from the patch panel to a new breakout box.

Which of the following should the technician use to connect the cable to the jack at both the new location and the patch panel in the network wiring closet?

Wire crimper

Multimeter

Punchdown tool

Cable tester

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161. Which of the following, cloud models is BEST described as having resources hosted on both remote cloud servers and on-premises servers?

Hybrid

Community

Private

Public

162. A technician is installing VoIP phones.

Which of the following extra cables would the technician MOST likely bring to the site to complete the connections?

RJ45 terminated cables

SATA terminated cables

BNC terminated cables

RG-59 terminated cables

163. A network technician needs to run a Cat 6 cable to a patch panel in the wiring closet. The cable has already been cut to length and twisted pairs are exposed.

Which of the following tools should the technician use to complete the task?

A punchdown tool

A cnmper

A loopback plug

A cable stripper

A multimeter

164. Which of the following can be used to manage a smart thermostat?

SFTP

RDP

WiFi

NFC

165. The wireless feature of a user's laptop has stopped working. A technician replaces the wireless card, but the wireless range is now very limited. The technician removes the case.

Which of the following should the technician do NEXT?

Update the drivers for the wireless card.

Replace the wireless antenna.

Check for an updated BIO

Verify the antenna connection.

166. A customer has requested a four-drive NAS device. The system needs to be capable of full system reconstruction in the event of two failed drives.

Which of the following should be configured to meet this requirement?

RAID 0

RAID 1

RAID 5

RAID 10

167. An inkjet printer shows a print-head quality problem. The user replaces the print head, and then the printer is online and indicates no errors. Users then report text documents print fine, but color charts are not correct.

Which of the following should be checked FIRST?

The color ink cartridges are from the printer manufacturer.

The print quality is set to best.

The print head alignment check passes.

Print drivers are up to date.

168. Which of the following would MOST likely be used 10 assign a permanent address to a host on a network using dynamic IP addresses?

DHCP reservation

Static IP address

MAC filtering

APIPA

169. A technician is setting up a new SOHO router for a home user. The user has a media server to be accessible from the Internet while the user is traveling.

Which of the following should the technician configure to allow access to the server from the Internet?

Port forwarding

NAT

MAC filtering

QoS

170. A customer uses a cell phone to take numerous photos and wants to upload them to a laptop.

Which of the following is the FASTEST way to transfer these photos?

MicroSD

NFC

Mini HDMI

Page 18 of 18

171. Joe, a user, dropped his laptop right before a company webinar. During the webinar, the other participants could hear but not see Joe. A technician ran system diagnostics and verified the camera was enabled.

Replacing which of the following will MOST likely resolve the issue?

Hinges

Inverter

Antenna connectors

Bezel

Digitizer

172. A user cannot connect a mobile device to the Internet via WiFi when at home, but WiFi on the mobile device works fine when the user is at the office. The user recently installed a new router at home and used the same SSID from the old router to set up the new router.

Which of the following MOST likely describes the issue with the device?

The device is in airplane mode when the user is at home.

The device needs to have Bluetooth enabled to connect wirelessly to the router

The old network must be forgotten, and the settings need to be reconfigured.

The device has a hardware issue and cannot connect to the home network.

173. When configuring a VM, which of the following devices MOST likely needs to be configured to allow the VM access to other client VMs on the same host?

Virtual switch

Host

Hypervisor

Workstation NIC

174. After a new laser printer was installed, users began reporting issues. Duplicate copies of print jobs were not delivering fully separated copies; instead, similar pages were being stacked.

Which of the following settings MOST likely needed to be checked to correct this issue?

Collation

Duplexing

Orientation

Quality

175. An ISP has notified a SOHO user of a usage increase on the user’s network. The user is concerned the WiFi network is being utilized by unauthorized users.

Which of the following would minimize the unauthorized use of the WiFi network?

Implement MAC filtering

Enable NAT

Create a network DMZ

Upgrade the encryption standards

176. A ghosted Image appears on the monitor at a user's desk. After looking Into the issue, a technician determines It Is burn-In on the monitor. The technician replaces the monitor.

Which of the following should the technician do to BEST prevent this from happening again? (Select TWO).

Change the desktop wallpaper image.

Schedule daily restarts on the P

Set a screensaver wi

802.11n th rotating Images.

Change the display scaling.

Have the user power off the monitor when It Is not In use.

Set screen time-out settings.

177. Several company users are frequently forgetting passwords for their mobile devices and applications.

Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

Implement single sign-on.

Enable multifactor authentication.

Configure biometric authentication.

Remove complex password requirements.

178. A user is attempting to set up a new Bluetooth keyboard but is unable to pair the device. The user is able to see the device in the Bluetooth configuration tool.

Which of the following is the MOST likely cause of the failure?

Bluetooth is disabled.

A PIN code is required.

There are different Bluetooth versions.

The device is not compatible.

179. The touch-screen feature on a Windows device has stopped working.

Which of the following should the technician check FIRST?

Device Manager

Performance Monitor

System configuration

Digitizer settings